Having tried to get some sense out of a refund - yes refund from them - they advise me that as I requested a cheque... Having tried to get some sense out of a refund - yes refund from them - they advise me that as I requested a cheque they just couldnt say when I would get this as their staff were all working from home, but if I gave them my bank details I could have the overpayment in 5 days. Suspicious or what! What reputable company works like this. Staff spout the usual nonsense and fob you off and think that an apology makes their appalling service better. Read more Read less

There doesn't seem to be anyone in charge. The only people you can talk to are call centre employees who are not able to actually... There doesn't seem to be anyone in charge. The only people you can talk to are call centre employees who are not able to actually help with anything more complicated than setting up a payment plan. If you need help with anything else they will fob you off for months, and will not even respond to complaints. Read more Read less