I purchased Late Return Cover, including coverage for car park delays. When my check-in was cancelled due to an airline error, I was forced to... I purchased Late Return Cover, including coverage for car park delays. When my check-in was cancelled due to an airline error, I was forced to book a new flight and incurred extra costs. Customer service was unhelpful, and my claim was ultimately rejected. I ended up having to escalate the matter to the Financial Ombudsman. I am extremely disappointed with Holiday Extras and how they handled this situation. Read more Read less

It was my first time travelling and did the insurance on line but had to ring customer services to help and just for reassurance I... It was my first time travelling and did the insurance on line but had to ring customer services to help and just for reassurance I had done it all right. They were very helpful and understanding and explained everything well Read more Read less

This being our insurance renewal, was a seamless experience. Speaking with the office, confirming our details was fantastic with a very friendly team to answer our questions.

it was very easy, everything was done for me, i just had to accept the quote if I was happy. There was cheaper quotes and... it was very easy, everything was done for me, i just had to accept the quote if I was happy. There was cheaper quotes and more expensive quotes, but the level of cover and the renewel price was very reasonable. Read more Read less

Professionally handled.Member of team was efficient, friendly and helpful.

Simple, easy, value for money - top.

Easy to use and relatively cheap

I have fortunately not needed to make a claim, but in terms of relations, they are responsive and efficient. You don't feel like you are dealing with bureaucracy.

Phone answered quickly. Lovely girl on the other end