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Holiday Extras Travel Insurance reviews

Holiday Extras Travel Insurance Logo
Rated Excellent • 4.81/5

Holiday Extras Travel Insurance reviews

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Verified business Last reviewed within 7 days
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Review summary

People rate this company as Excellent based on 3,622 product reviews

Average score of 4.81/5
5 star
87%
4 star
11%
3 star
1%
2 star
0%
1 star
1%
Reviews for Holiday Extras Travel Insurance have trended negatively over the past 90 days

Holiday Extras makes travel insurance a breeze with easy booking, clear cover options, and great prices. The app and website are straightforward, helping you sort everything quickly without fuss. However, some have faced delays and frustrations with claims and customer service, especially around refunds and policy renewals.

Positive themes

  • Holiday Extras travel insurance is quick and easy to book with clear cover options and good prices.
  • Customer service at Holiday Extras is friendly and helpful when you need assistance or have queries.
  • Holiday Extras offers great value for money with competitive prices and good coverage.

Negative themes

  • Claims handling with Holiday Extras can be slow and frustrating with poor communication.
  • Some users found the website or app buggy or difficult to use for payments or policy changes.
  • Auto-renewal caused unexpected charges and poor communication left some feeling annoyed.
Summarised by AI
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About Holiday Extras Travel Insurance

Holiday Extras Travel Insurance can help you to become Smart Money People by finding out what other Holiday Extras policy holders have to say. Do you have first hand experience with this company? If so, you can write your own Holiday Extras Travel Insurance review on Smart Money Peope, the UK's leading financial services review site today. Help us to increase trust and transparency in financial services.

Holiday Extras Travel Insurance at a glance

Reviews for Holiday Extras Travel Insurance

Showing 11 of 3622 company reviews • Last reviewed within 7 days

Very good and great value

Travel insurance • 12th January 2026

I have only place the last two questions at Good because I haven’t used these services. But everything else has always been great so I... I have only place the last two questions at Good because I haven’t used these services. But everything else has always been great so I presume everything is great too Read more Read less

{"display":"Vicki Davies","full_name":"Vicki Davies","avatar":{"url":"\/assets\/images\/default_new.png"}}'s avatar
Rated Excellent • 5/5
Read more product reviews

When searching for insurance products I always discu...

Travel insurance • 11th January 2026

When searching for insurance products I always discuss the product with an institutions agent. This is a good way of assessing the quality of the... When searching for insurance products I always discuss the product with an institutions agent. This is a good way of assessing the quality of the organisation. I have found that “Holiday Extras” agents are amongst the best in the industry. They have always been very knowledgeable about their product, well able to fully explain any points or issues and extremely helpful. Read more Read less

{"display":"Mike A","full_name":"Mike A","avatar":{"url":"\/assets\/images\/default_new.png"}}'s avatar
Rated Good • 4/5
Read more product reviews
  • 5/5

    Always easy to follow No hassle and a really good pr...

    Always easy to follow No hassle and a really good price I have been using holiday extras for a few years and will use in... Always easy to follow No hassle and a really good price I have been using holiday extras for a few years and will use in future years for peace of mind Read more Read less

    {"display":"Cheryl ","full_name":"Cheryl ","avatar":{"url":"\/assets\/images\/default_new.png"}}'s avatar
    Travel insurance
    Cheryl 11th January 2026
  • 5/5

    Claimed whilst on holiday

    Had to make a claim whilst on holiday. They were so helpfull and supportive.

    {"display":"Julie B","full_name":"Julie B","avatar":{"url":"\/assets\/uploads\/avatars\/users\/1072443.png"}}'s avatar
    Travel insurance
    Julie B 10th January 2026
  • 3/5

    The insurance is fine but required several phone cal...

    The insurance is fine but required several phone calls to sort out a simple renewal. This request for review is dated 1st Jan 2025: I... The insurance is fine but required several phone calls to sort out a simple renewal. This request for review is dated 1st Jan 2025: I assume this means 1st January 2026 which is the start of the period of insurance after renewal Read more Read less

    {"display":"xxx","full_name":"xxx","avatar":{"url":"\/assets\/images\/default_new.png"}}'s avatar
    Travel insurance
    xxx 8th January 2026
  • 5/5

    Quick and easy to use the rep was very helpful patie...

    Quick and easy to use the rep was very helpful patient and knowledgeable

    {"display":"Jayne L","full_name":"Jayne L","avatar":{"url":"\/assets\/images\/default_new.png"}}'s avatar
    Travel insurance
    Jayne L 8th January 2026
  • 5/5

    Price is very reasonable and discount for renewal.

    Price is very reasonable + discount for renewal. Doubtful I will go with anyone else.

    {"display":"catherine c","full_name":"catherine c","avatar":{"url":"\/assets\/images\/default_new.png"}}'s avatar
  • 5/5

    Great service and successful process

    Helpful call handler provided options and clear information including prices and successfully made the changes we required

    {"display":"Tom G","full_name":"Tom G","avatar":{"url":"\/assets\/uploads\/avatars\/users\/1073398.png"}}'s avatar
    Travel insurance
    Tom G 7th January 2026
  • 4/5

    Original contact advised no change in premium but on...

    Original contact advised no change in premium but on renewal and payment the amount had changed

    {"display":"Stella H","full_name":"Stella H","avatar":{"url":"\/assets\/images\/default_new.png"}}'s avatar
    Travel insurance
    Stella H 6th January 2026
  • 3/5

    Making a claim and renewal very poor

    Have been trying to process a claim since August 2025 which is still not resolved. Have had to resubmit documents three times and make several... Have been trying to process a claim since August 2025 which is still not resolved. Have had to resubmit documents three times and make several calls. Very disappointed. The auto renewal in December 2025 was painful with conflicting emails and texts about the policy being renewed , then not being renewed. Read more Read less

    {"display":"Grace T","full_name":"Grace T","avatar":{"url":"\/assets\/images\/default_new.png"}}'s avatar
    Travel insurance
    Grace T 6th January 2026
  • 5/5

    Browse, exit then wait for discount email

    First you browse and exit, then a day later an email arrives with a 20% discount. Always the same so why not just discount the price on the first visit?

    {"display":"john meadowcroft","full_name":"john meadowcroft","avatar":{"url":"\/assets\/uploads\/avatars\/users\/1317084.png"}}'s avatar

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