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Kensington Mortgages reviews

Kensington Mortgages logo
Rated Poor • 2.38/5

Kensington Mortgages reviews

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Unverified business
Last reviewed within 21 days

Review summary

People rate this company as Poor based on 4 product reviews

Average score of 2.38/5
5 star
50%
4 star
25%
3 star
0%
2 star
0%
1 star
25%
Reviews for Kensington Mortgages have trended positively over the past 90 days

Latest positive rating

5/5

Excellent

Excellent customer service, always available and professional advisors.

{"display":"Jivko Hristov","full_name":"Jivko Hristov","avatar":{"url":"\/assets\/uploads\/avatars\/users\/749539.png"}}'s avatar

Latest negative rating

1/5

Complete failure of lender.

Mortgage came to term. 25yrs not one payment missed. Full repayment. Underperformed by 25%. For four months have refused to explain the failure to perform.... Mortgage came to term. 25yrs not one payment missed. Full repayment. Underperformed by 25%. For four months have refused to explain the failure to perform. Send demand letters without making clear the final amount or giving the details to allow settlement - basic payment details. I have been begging them to write down, through their normal contact and their complaints process and I get nothing. Causing excessive stress., and they are still charging interest and taking a small payment whilst refusing to adjust the amiunt to let me settle. Totally irresponsible and possibly illegal behaviour. Read more Read less

{"display":"Adam rolfe","full_name":"Adam rolfe","avatar":{"url":"\/assets\/images\/default_new.png"}}'s avatar
Mortgage
Adam rolfe 20th March 2025
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About Kensington Mortgages

Looking for Kensington Mortgages reviews? Our Smart Money People community shares their experiences here so that you can find the best mortgage for your needs. Already using Kensington Mortgages for your mortgage? Leave a review and help others decide who to choose for their mortgage product.

Kensington Mortgages at a glance

Reviews for Kensington Mortgages

Showing 4 of 4 company reviews • Last reviewed within 21 days

Complete failure of lender.

Mortgage • 20th March 2025

Mortgage came to term. 25yrs not one payment missed. Full repayment. Underperformed by 25%. For four months have refused to explain the failure to perform.... Mortgage came to term. 25yrs not one payment missed. Full repayment. Underperformed by 25%. For four months have refused to explain the failure to perform. Send demand letters without making clear the final amount or giving the details to allow settlement - basic payment details. I have been begging them to write down, through their normal contact and their complaints process and I get nothing. Causing excessive stress., and they are still charging interest and taking a small payment whilst refusing to adjust the amiunt to let me settle. Totally irresponsible and possibly illegal behaviour. Read more Read less

{"display":"Adam rolfe","full_name":"Adam rolfe","avatar":{"url":"\/assets\/images\/default_new.png"}}'s avatar
Rated Terrible • 1/5
Read more product reviews

Excellent

Mortgage • 1st June 2023

Excellent customer service, always available and professional advisors.

{"display":"Jivko Hristov","full_name":"Jivko Hristov","avatar":{"url":"\/assets\/uploads\/avatars\/users\/749539.png"}}'s avatar
Rated Excellent • 5/5
Read more product reviews
  • 4/5

    Desperate and Kensington came through

    Had put alot of debt onto loans and cards doing alterations to the house and wanted to put this onto the mortgage, was really struggling... Had put alot of debt onto loans and cards doing alterations to the house and wanted to put this onto the mortgage, was really struggling to find a mortgage broker that would give us the amount we needed until Kensington came through. Very easy to deal with and for a few yrs pain at a higher interest rate we now have our dream home and all house related debt is now in with the house going forward. Happy. Read more Read less

    {"display":"James ","full_name":"James ","avatar":{"url":"\/assets\/images\/default_new.png"}}'s avatar
    Mortgage
    James 5th April 2023
  • 5/5

    Fantastic mortgages

    Great company,not just there in the good times,real personal help in the not so good times! Competetive rates against the high street!

    {"display":"Lee Edwards","full_name":"Lee Edwards","avatar":{"url":"\/assets\/uploads\/avatars\/users\/470979.png"}}'s avatar
    Mortgage
    Lee Edwards 25th January 2022
    Kensington Mortgages are low on reviews. Used one of their products? Why not write a review.
    Write a review

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