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Marmalade: Car Insurance reviews

Name: Car Insurance
Rating: 3.82 (44 reviews)

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2.64

Based on 44 reviews, last reviewed 24th Aug 2024

No new 5 star reviews

in the past 90 days

100% decrease in 1 star reviews

in the past 90 days

59%

14%

2 star

25%

Latest highest rating:

4

Good levels of communication about product. Good levels of communication about product.Regular updates relevant to Policy.Quite easy to contact about Policy through online/phone/letter. Reviewed on: 24th August 2024

Latest lowest rating:

1

Parents - be warned. Do RISK your kids with Marmalade Parents - be warned. Do NOT risk your children with Marmalade Insurancer Any parents thinking about taking out a policy for one of their children with... Read more Reviewed on: 27th July 2024

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About this product

Car insurance is a necessity for all drivers, but finding the right policy for a younger driver can be difficult. At Smart Money People, we collect Marmalade car insurance reviews from genuine customers to give you some insight into what it’s like to be a Marmalade policyholder.

Marmalade was founded in 2006, specialising in car insurance for learner and young drivers, with various policies tailored towards this demographic, including black box, pay-as-you-go and student insurance. Marmalade also offers policies for more experienced drivers, which it classes as anybody over the age of 30 with five or more years of driving experience.

Marmalade provides a variety of policies to suit most young drivers, whatever their needs. With policies to cover you as a named driver on a parent’s car or temporary car insurance for students who don’t require an annual policy, most young drivers can find something to suit their requirements. Check out the Marmalade car insurance reviews on Smart Money People to see how genuine customers rate their policies with Marmalade.

Have you had a car insurance policy with Marmalade? Whether learner, young driver, student or experienced, we want to hear about your experience. What made you choose Marmalade as your car insurance provider? Were you satisfied with the level of cover you received for the price of the premium? Did you have to make a claim and if so, how well was it dealt with? Whether positive or not, leave a Marmalade car insurance review on Smart Money People today. Together, we can help people like you make better decisions.

Marmalade Car Insurance reviews (44)

Review of the Marmalade, Car Insurance:

Parents - be warned. Do RISK your kids with Marmalade

Parents - be warned. Do NOT risk your children with Marmalade Insurancer Any parents thinking about taking out a policy for one of their children with Marmalade Insurance, please read this and think carefully about going elsewhere. Our child (now 22) was added twice by my wife and I as a Named Driver to my wife's car insurance, in 2020 and 2021 respectively. The product was fine, no issue (we thought) Yesterday, at least 3 and probably 4 years later, we received a letter from a CRS (a Credit Re-assignment agency), addressed to our son at our home address, saying that they had taken over a debt of (wait for it!) £29.26 from Marmalade Insurance, and that I should have no more dealings with Marmalade (who I haven't heard from since the end of the second policy in 2021) as they were now the owners of my son's debt! I called Marmalade and they said they were not able to give me any information about what this sum related to. When I said truthfully that my son had never received any kind of payment request, they gave me an email address. This was my son's email address from his secondary school, that he left in the summer of 2021 and has not been able to access since, like all school leavers It is actually even worse. We checked our records and this confirmed that it was myself in 2020 and my wife in 2021 who had paid for the policies, and therefore my son had been wrongly (and we think illegally) identified by Marmalade as responsible for this paltry sum. i) My son never had any kind of financial contract with Marmalade ii) between 2020 and 2024 he never received a single explanation or payment request from Marmalade of any outstanding sum. If they sent any at all (we have no evidence they did), it was sent to a dead email address that was given in 2020 at the time of his first being added as named learner driver via a Marmalade product, but he then left school as year later iii) Marmalade then seem 4 years later to have basically "sold" the debt of £29 to this Credit Reassignment Services company (online searches show that the business model for firms like CRS is that they normally buy bulk minor debts for around 60-70% of face value). iv) Marmalade customer service refused to give him any detail over the phone, saying that the account was now "owned" by CRS The reason parents should NOT trust a company that acts in this way is not because of £30, which is obviously neither here nor there But Marmalade and their lamentable administration systems and multiple failures are playing with your children's credit histories and future credit searches I am obviously going to establish and reverse any adverse credit report on my son's name made by Marmalade, but parents should be WARNED. Don't be fooled by the slick brand and lovely website. And certainly don't be fooled by the values statement on the Marmalade website - which talks about how they "support young people" and "We work with empathy, and in collaboration with our young community" Empathy and collaboration?! Marmalade just threatened to wreck our son's impeccable credit history and future prospects by flogging a debt incorrectly assigned to him for around £20 to this CRS agency. My wife and I have been customers of Marmalade over three products (two for this son, and 1 for a daughter). Our premiums paid probably close to above £1000 over that time. And the thanks we get is Marmalade playing fast and loose with our son's credit prospects for the sake of £20 Lived experience is how you judge the real values of a company Parents, don't make the mistake we did. Go elsewhere Reviewed on: 27th July 2024

scam

SCAM!! the black box is really bad. 2 months and it's gone up £50 plus everytime I drive the car they say speed is good but cornering is bad even tho I had it checked by driving instructor and he couldn't understand it. You tell MARMALADE scamers this but there brains don't understand. 2 months and they asked for about £1100 extra or they will cancel the policy. THIS COMPANY IS A SCAM DO NOT USE SPREAD THE WORD Reviewed on: 12th November 2022

Brilliant for young drivers

Great choice for new drivers such as insurance per mileage, which suits my daughter who is away at university for weeks at a time. Reviewed on: 12th October 2022

A generally good insurer

This was my first car insurance company that I went with. I had a black box on my car for the first year, which at times I found to be slightly sensitive and inaccurate. Although they were and easy company to use. Reviewed on: 20th August 2022

Marvellous Marmalade

Quick and easy to get my daughter insured as a learner driver. Great value for money, Reviewed on: 1st July 2022

Loosing days

My daughter , who has learner driver insurance through Marmalade for 60 days, got a a private registration number. I changed the registration with Marmalade, only to be told that she had to wait 7 days before this could be updated, there fore could not drive the car and would not be compensated fe the seven days. Whereas, I’m insured through M&S, who changed this over on the same day and hour. Not impressed and won’t be renewing with Marmalade. Reviewed on: 30th May 2022

Easy to use

Simple to sign up, 100% stress free. Great email reminders to help manage insurance Reviewed on: 6th November 2021

Black box

I’m a new driver and the black box has helped me a lot, even after passing it tells me where I need to improve just that little bit more. It great for people that like to see how well they’ve driven. Reviewed on: 29th September 2021

Fantastic

My first car insurance was with Marmalade and they were absolutely amazing offering great customer service ! Reviewed on: 24th September 2021

Great company, competitive prices.

Great company, competitive prices, very cheap quotes. Fully comprehensive cover for everybody as standard never had a fault. Reviewed on: 18th September 2021

Really easy

Easy to understand, simple to use and amazing service Reviewed on: 16th September 2021

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