If you’re familiar with the mission behind Smart Money People, you’ll know that delivering better customer outcomes and driving up standards in financial services is something we’re pretty passionate about.

And while we’ve written about complaints before – be it here on Smart Money People or for other sites like The Spectator and Good With Money, we want to do a bit more to bring firms together to discuss how to better handle and learn more from complaints.

And so on the 19th September, we’ll be hosting a half-day Complaints Summit event in London.

This event is unique in that it’s focused on professionals engaged in managing, better understanding, and reducing complaints in financial services.

We’ve all been to conferences that leave us clock-watching, or praying for a fire alarm, so we’re determined to do ours a little differently. Here’s how we’d sum it up:

Fast-paced: In just half a day, attendees will hear a keynote, participate in three roundtables and have time to network with other attendees.

Hands-on: This won’t be a typical “sit and listen” conference, but rather a hands-on opportunity to explore best practice and actively discuss hot topics.

Interesting: Attendees confirmed include a range of banks, building societies, insurers and consumer credit firms. We even have a pre-launch Challenger Bank. The diversity of these firms should help to stimulate some engaging conversation.

Complaints Summit 2017: Agenda

To kick-off the day we have a keynote address which will be delivered by Tim Carter, Executive Director of Member Service and Complaints at Nationwide Building Society.

Our three roundtables will be delivered by Michael Hill from iCasework, Nick Kemp from Deloitte, and Mike Fotis from Smart Money People. These will focus on:

"Is Artificial Intelligence the future of customer service and complaints management?"

"The importance of correct complaint identification"

"The complaints tipping point: What turns an unhappy customer into a complaint?"

Do you want to attend?

If you’d like to attend the Complaints Summit 2017 please get in touch with us today: [email protected]

You can find out more about this complaints event by visiting its microsite.