Consumer Credit Insight: The State of Play

Today, we’re releasing our H1 2016 look into the state of the consumer credit industry.

Focusing on a broad range of business types, from short term credit to credit cards, we wanted to get under the hood of this fast moving industry, and answer a number of key questions, including:

• Are consumers being ripped-off?
• Which providers generate the strongest passion from their customers and why?
• How do consumers choose the consumer credit providers they do business with?
• How important are mobile apps?

Our summary consumer credit dashboard is packed with interesting stats and insight sourced from the Smart Money People platform (see below for some extracts). It also features the launch of our Passion Index, which highlights the brands that deliver the strongest emotional response from their customers.

You can request your free summary version today by contacting Mike Fotis: [email protected]

Since launch in October 2014, Smart Money People has become the leading customer review and insight platform focused on financial services. We work with banks, insurers, building societies and alternative finance providers to deliver timely, granular and cost effective customer and market insight.