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Published on 19th January 2015

Do customers like their banks?

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The common belief is that customers don’t really like their banks, but have to make do with them. Your bank reviews are telling us something quite different. In fact, as our bank recommendation tracker shows, 38% of you love your bank enough to actively recommend them to your friends or family.

The overall bank recommendation rating currently stands at 7.35 / 10, which is pretty good.

Your key bank review stats

Overall rating:3.68 / 5

Value for money: 3.61 / 5

Customer Service: 3.75 / 5

Currently, one of our top rated banks is the Co-operative bank – see below their current account stats:

Overall rating:4.5 / 5

Customer Service: 5 / 5

Overall recommendation: 9.6 / 10

http://smartmoneypeople.com/brand/cooperativebank-reviews/product/current-account

Switchers

Interestingly enough, we’ve had quite a few bank account ‘switchers’ write reviews with us. Typically, customers are tempted by switching incentives, while others have been pushed away from their bank by poor levels of customer service.

Switchers leaving a review on SmartMoneyPeople seem to really love their new bank, providing an overall rating of 4.7 / 5 and a net promoter score of 9.4 / 10.

See below an example from one happy reviewer! http://smartmoneypeople.com/brand/HSBC-reviews

Our mission:

Our mission is to use the power of customer reviews to increase trust and transparency in the Financial Services industry; to help make it work better for everybody.

Keep your reviews coming in…we like reading them!  Why not write one now?

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