Smart Money People Logo

Voting in the Consumer credit awards 2025 is open - Vote here

Own this company?
Share this page
Link copied

Police Mutual reviews

Police Mutual logo
Rated Good • 4.35/5

Police Mutual reviews

This business hasn't yet registered to manage and respond to reviews on their page. Own this business?. Find out how to register here

Unverified business

Review summary

People rate this company as Good based on 16 product reviews

Average score of 4.35/5
5 star
82%
4 star
6%
3 star
6%
2 star
0%
1 star
6%

Latest positive rating

5/5

Excellent Service

Police Mutual are always very helpful whenever I need to speak to them and I always get a full breakdown of my cover year to... Police Mutual are always very helpful whenever I need to speak to them and I always get a full breakdown of my cover year to year with excellent value for money. I receive regular communication around different products and updates, and also have opportunities to enter periodic prize draws. Read more Read less

{"display":"Amanda McWalter","full_name":"Amanda McWalter","avatar":{"url":"\/assets\/images\/default_new.png"}}'s avatar

Latest negative rating

1/5

Rubbish customer service

I hit a deer on the 7th August, it is now 28th September and I'm still waiting for the repairs to be done to my... I hit a deer on the 7th August, it is now 28th September and I'm still waiting for the repairs to be done to my 5 month old car. Shocking customer service. To find out anything I have had to call Police Mutual on numerous occasions only to be fobbed off. I have been a customer of their's for a number of years but will definitely think when my renewal is due. Very angry Read more Read less

{"display":"Debbie Cutler","full_name":"Debbie Cutler","avatar":{"url":"\/assets\/uploads\/avatars\/users\/794385.png"}}'s avatar
Car Insurance
Debbie Cutler 28th September 2023
See more reviews for Police Mutual products

About Police Mutual

Police Mutual is “a financial services exclusively for serving or retired Police Officers, Staff and your families”. Operating for over 150 years, they’re a not for profit who offer car, home, and breakdown insurance among other financial products. If you’re trying to decide if they’re right for you, read our Police Mutual reviews to see what other forces members are saying.

Police Mutual at a glance

Reviews for Police Mutual

Showing 11 of 16 company reviews

Excellent Service

Car Insurance • 23rd August 2024

Police Mutual are always very helpful whenever I need to speak to them and I always get a full breakdown of my cover year to... Police Mutual are always very helpful whenever I need to speak to them and I always get a full breakdown of my cover year to year with excellent value for money. I receive regular communication around different products and updates, and also have opportunities to enter periodic prize draws. Read more Read less

{"display":"Amanda McWalter","full_name":"Amanda McWalter","avatar":{"url":"\/assets\/images\/default_new.png"}}'s avatar
Rated Excellent • 5/5
Read more product reviews

Rubbish customer service

Car Insurance • 28th September 2023

I hit a deer on the 7th August, it is now 28th September and I'm still waiting for the repairs to be done to my... I hit a deer on the 7th August, it is now 28th September and I'm still waiting for the repairs to be done to my 5 month old car. Shocking customer service. To find out anything I have had to call Police Mutual on numerous occasions only to be fobbed off. I have been a customer of their's for a number of years but will definitely think when my renewal is due. Very angry Read more Read less

{"display":"Debbie Cutler","full_name":"Debbie Cutler","avatar":{"url":"\/assets\/uploads\/avatars\/users\/794385.png"}}'s avatar
Rated Terrible • 1/5
Read more product reviews
  • 5/5

    Better Quote

    Saga quoted well over double the quote from Police Mutual. I am 79 and felt I was being penalised for my age because my overall... Saga quoted well over double the quote from Police Mutual. I am 79 and felt I was being penalised for my age because my overall driving record and my claims record do not reflect the amount Saga quoted and made it out to be an excellent deal! Read more Read less

    {"display":"Dak","full_name":"Dak","avatar":{"url":"\/assets\/images\/default_new.png"}}'s avatar
    Car Insurance
    Dak 28th September 2021
  • 5/5

    excellent company

    they just love to help you. ...... and politely !!!

    {"display":"Alan Bristow","full_name":"Alan Bristow","avatar":{"url":"\/assets\/images\/default_new.png"}}'s avatar
  • 5/5

    Winner winner

    Simple products great value 5***** star service !

    {"display":"Alex Marshall","full_name":"Alex Marshall","avatar":{"url":"\/assets\/images\/default_new.png"}}'s avatar
  • 4/5

    Easy to talk to

    Is easy to contact and talk to on the phone

    {"display":"Charles Devenish","full_name":"Charles Devenish","avatar":{"url":"\/assets\/uploads\/avatars\/users\/239896.png"}}'s avatar
  • 5/5

    Cracking service.

    Great service and lovely staff. Can't fault them.

    {"display":"Lee","full_name":"Lee","avatar":{"url":"\/assets\/images\/default_new.png"}}'s avatar
    Car Insurance
    Lee 6th July 2020
  • 5/5

    Great service

    Love the 10 year savers so easy to subscribe to

    {"display":"Paul Beverley","full_name":"Paul Beverley","avatar":{"url":"\/assets\/images\/default_new.png"}}'s avatar
  • 5/5

    Great competitive service

    Valued customer with a good competitive price.

    {"display":"Jay","full_name":"Jay","avatar":{"url":"\/assets\/images\/default_new.png"}}'s avatar
    Car Insurance
    Jay 17th June 2020
  • 5/5

    home insurance

    great price no charge for paying monthly... a winner in my book, charges by insurance companies for paying monthly is daylight robbery

    {"display":"tompob","full_name":"tompob","avatar":{"url":"\/assets\/images\/default_new.png"}}'s avatar
    Home Insurance
    tompob 19th August 2019
  • 3/5

    Good but with flaws...

    Police Mutual Insurance provided me with a highly competitive car insurance quote as usual and they are quick and efficient with paperwork. However the company... Police Mutual Insurance provided me with a highly competitive car insurance quote as usual and they are quick and efficient with paperwork. However the company seem to make simple errors and are only available via phone Monday to Friday during working hours, meaning that any issues can be a while being resolved. Read more Read less

    {"display":"R Collins","full_name":"R Collins","avatar":{"url":"\/assets\/images\/default_new.png"}}'s avatar

    Products from Police Mutual

    Showing all products offered by Police Mutual

    We are Smart Money People

    Join 2 million active users who make better financial decisions with the power of reviews.

    Create an account

    Protecting trust by verifying companies and reviewers

    The only site that specialises in financial services

    Providing everyday people with a voice