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Family Building Society Customer

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Review of the Family Building Society, Savings:

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Disappointed with being ignored or at best dismissed after making a complaint

I reported that I was unable to access my accounts online despite being a long term user. I was replied to with a rather vague message saying thsi shouldn't have happened. Now it has happened again and I am still unable to access the account. Very poor in the current adverse climate! Reviewed on: 23rd April 2020

Reply from Family Building Society Hello there, thank you for your review and feedback. I am sorry you haven’t received our usual high standard of service. So I can sort this out for you, please could you email your details to [email protected] and I will ask our customer service team to contact you urgently. Many thanks, Vicky. Response date: 28th April 2020

Review of the Family Building Society, Savings:

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They mean well but get it wrong rather often

The interest rates are good but I feel somewhat curmudgeonly. Am I Victor Meldrew or does it always go wrong only for me when I interact with Family Building Society. e.g. I asked for 2 application forms and 2 transfer forms a while back. I was sent 2 transfer and 1 application. So I wrote again. They apologised and sent 2 transfer forms and yet no application forms. I wrote again, spelling out my request even more clearly clearly. They grovelled an apology but - you guessed it - have yet again sent 2 transfer forms and 0 application forms. I now have 6 transfer forms and 1 application fofrm when I need 2. What can I do to get it right?? This is not the first time they have made similar errors. The BS means well but its staff need to be able to read and act accurately on simple requests to inspire more confidence. Reviewed on: 20th April 2020

Reply from Family Building Society Hello there, thank you for your review and feedback. I am sorry you haven’t received our usual high standard of service. So I can sort this out for you, please could you email your details to [email protected] and I will send you the remaining application form that you are missing. Many thanks, Vicky. Response date: 21st April 2020

Review of the Family Building Society, Savings:

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very helpful

When my bond matured confirmed the options Reviewed on: 12th April 2020

Review of the Family Building Society, Savings:

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Windfall Bonds

I applied for 2 x Windfall bonds, the process was nice and easy, I am now looking forwards to my first draw. I have other saving products with the society which have helped me greatly with my financial planning, excellent service. Reviewed on: 24th February 2020

Review of the Family Building Society, Savings:

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A great company

Straightforward process for opening my savings account, branch staff very helpful and patient. I will carry on using this building society. Reviewed on: 29th November 2019

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