Exceptional service, kind and very thorough. There is a life for people over 65. I can't thank Marsden Building Society and every one who was involved
Reviewed on: 30th November 2023
I recently remortgaged from another lender to Marsden. The process was straightforward and quick. I would like to particularly express my thanks to Sahdiya Ahmed and Kathy Tansey for their support and professionalism during the process. I would definitely recommend Marsden to friends and family. Thank you!
Reviewed on: 7th October 2023
If not for the lack of options, I most probably wouldn't have put up with this.
I can only assume that this is your selling tactic? To take so long to give a mortgage offer to the point where sale is about to fall through so that we have no choice but to accept the offer if we want to proceed with the sale?
Also, you're so uncontactable, you say feel free to contact us, but there's never any number you can call to get someone on the phone to really answer my questions - instead be stuck in queue on a general hotline to then be told "we'll have someone get back to you" or "call you back" with no avail (the least they could do while we've been waiting monthS for the offer).
Then now that I HAVE the offer, you would have thought it would be a simple sign, scan and email process? NO, please use adobe sign... sure, lets see the instructions... is signing by mouse on computer sufficient? or do I also need the digital signature? doesn't say. I've just submitted it, lets hope it doesn't take another month for them to tell me apologies but you should only use one method, please sign again and then for me to submit another signed copy and wait for another month for it to process.
As if life wasn't hard enough as it is, this whole process was an additional needless anxiety that could potentially lose me additional thousands if my property offer falls through. thanks.
Reviewed on: 28th September 2023
