I have always found their CS advisors helpful and knowledgeable. They listen to your issue and respond sensibly rather than just parroting a script. My only issue is that the pricing and rates are OK but not the best.
Reviewed on: 9th February 2020
Our roof suffered storm damage. We took photos, tried to claim. Aviva insisted on a quote for repairs. But to get a quote we must install scaffold to enable contractors to access the roof. Aviva won't pay for scaffolding before we get a quote. Catch 22. Over 18 months later, still have not been able to get repair done under insurance cover.
Reviewed on: 1st September 2019
impossible to make a damage claim because of Aviva's terms
1
We suffered storm damage last winter, i.e. almost a year ago. Aviva want us to get a full quote for the work before they would process the claim. In order for a company to qive us a quote, they need to erect scaffolding, as that part of the roof is inaccesible any other way. Aviva will not pay up-front for this, we can't afford to pay up-front for scafffolding (cost is over £2,000), so we are stymied.
Reviewed on: 13th January 2019
on-line banking is good and I have always found customer service personnel to be very helpful. However, the montlhy fee of £11 is quite high for a basic current account.
Reviewed on: 13th January 2019
