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Verified Member Dudley BS

464

Total reviews written

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All reviews (464)

Review of the Dudley Building Society, Mortgages:

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Treating Customers fairly??!!

Appalling treatment of existing customer who has been trying to switch her mortgage onto a new repayment method nearly 2 months ago, Poor communication from the lender and still no indication of how long this will take? in the meantime the customer is being putting in a negative financial situation. Reviewed on: 26th May 2023

Review of the Dudley Building Society, Savings:

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Friendly informative staff.

It’s nice to be advised by friendly staff. Much better the the main stream banks. Reviewed on: 18th May 2023

Review of the Dudley Building Society, Mortgages:

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Re-mortgage made easy

Such helpful and friendly company, never had a problem and all questions I didn’t understand made simple . Thank you Reviewed on: 22nd March 2023

Review of the Dudley Building Society, Savings:

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Brilliant Customer Service at Weekend

As usual the Dudley team were very helpful. I needed help with the Junior ISA that I have and Caroline tried very hard to find someone to advise me, even though the phones were playing up! After several calls she found me Helen at one of the branches who was really helpful and searched for all the varied queries I had! The staff at Dudley are always friendly. I can't recommend them enough, Caroline Bellew Reviewed on: 11th March 2023

Review of the Dudley Building Society, Savings:

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Don't seem to tke security seriously

I opened an account and transferred money in but was unable to access it because of an incompatibility issue with an F-Secure banking protection. I raised it with them and was passed to their back office - they said they would look into it after I refused to turn it off and conpromise my pc and a/c. And when they didn't get back to me I asked again - ignored. In the end I rang the custiomer service and asked for written confirmation they had rec'd the money, which I got. F-Secure is Talk Talks partner internet and banking protection and I never had an issue with other bank sites. Reviewed on: 8th March 2023

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