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Tembo reviews

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Rated Excellent 4.94/5

Tembo reviews

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Review summary

People rate this company as Excellent based on 786 product reviews

Average score of 4.94/5
5 star
95%
4 star
4%
3 star
1%
2 star
0%
1 star
0%
Reviews for Tembo have trended positively over the past 90 days

Latest positive rating

5/5

Very easy to use, great customer experience and look...

Very easy to use, great customer experience and looked after all of my concerns

{"display":"Sara F","full_name":"Sara F","avatar":{"url":"\/assets\/uploads\/avatars\/users\/874524.png"}}'s avatar
Mortgage Broker
Sara F 22nd November 2024

Latest negative rating

2/5

Poor value for money

The charge is ridiculous and the app is still broken.

{"display":"E","full_name":"E","avatar":{"url":"\/assets\/uploads\/avatars\/users\/840127.png"}}'s avatar
Lifetime ISA
E 20th February 2024

About Tembo

Tembo is a digital mortgage platform focused on making home happen, against the odds. Their established mortgage service helps people to increase their affordability by an average £82,000. Plus, their award-winning Lifetime ISA 'helps first-time buyers to save their first deposit faster', through a 25% government bonus on savings.

If you are a Tembo customer, please leave a review, so that other potential customers can read about your experience.

Tembo at a glance

Reviews for Tembo

Showing 11 of 786 company reviews

Very easy to use, great customer experience and look...

Mortgage Broker 22nd November 2024

Very easy to use, great customer experience and looked after all of my concerns

Rated Excellent 5/5
Read more product reviews

Tembo has helped me and my partner so much as first...

Lifetime ISA 23rd May 2024

Tembo has helped me and my partner so much as first time buyers. Their lifetime isa rate is amazing and they are so helpful and... Tembo has helped me and my partner so much as first time buyers. Their lifetime isa rate is amazing and they are so helpful and informative. They turn a situation that can be quite scary into an exciting one. Read more Read less

Rated Excellent 5/5
Read more product reviews
  • 5/5

    Great chance to increase your money and monthly draw...

    Great chance to increase your money and monthly draws mean that you have the additional chance to increase your savings for that all important mortgage deposit!

    {"display":"Robert","full_name":"Robert","avatar":{"url":"\/assets\/images\/default_new.png"}}'s avatar
    Lifetime ISA
    Robert 15th May 2024
  • 5/5

    Friendly professional service

    i had the pleasure of dealing with Geraldine she talked me through the whole process she has responded to questions promptly and given me honest... i had the pleasure of dealing with Geraldine she talked me through the whole process she has responded to questions promptly and given me honest advice i had to go through the process a couple of times due to issues with the property i had chosen but every step of the way Geraldine has been helpful Also had Abbey as my case manager and has been a great support answering questions and offering me advice on the best options its been a pleasure dealing with them and Tembo very professional and with great customer service Read more Read less

  • 5/5

    Would 10/10 recommend to a friend!

    From the moment I met Ruth I knew I would be in safe hands! As someone who knew nothing about mortgages or buying a property,... From the moment I met Ruth I knew I would be in safe hands! As someone who knew nothing about mortgages or buying a property, the whole ordeal seemed very daunting however when I met Ruth at the Tembo stand at the London Home Show, she instantly put my mind at ease, answered all my silly questions and broke everything down for me so I could understand exactly what was going on. She responded to my e-mails promptly and never made me feel like I was asking for too much of her time when I asked for last minute calls or advice. I honestly could not have asked for a better mortgage adviser in Ruth. She was a beacon of knowledge, support and laughter throughout the whole thing and made the start of my house buying journey as stress free as possible. I have already recommended Tembo to all my NHS friends as Ruth and the team took such wonderful care of me. Read more Read less

  • 5/5

    Great Service

    Helena, Abbey, Lauren and Georgina have all been very helpful and communicative throughout the whole process. We encountered a small error in the application but... Helena, Abbey, Lauren and Georgina have all been very helpful and communicative throughout the whole process. We encountered a small error in the application but this was sorted promptly once identified. We were given regular updates throughout the process and the team were always thorough and clear when explaining the process. We are very pleased to have received a mortgage offer that works perfectly for our situation and very grateful for the team at Tembo for their assistance in facilitating this! Read more Read less

    {"display":"Jonny W","full_name":"Jonny W","avatar":{"url":"\/assets\/images\/default_new.png"}}'s avatar
    Mortgage Broker
    Jonny W 23rd April 2024
  • 5/5

    The team were great from start to finish.

    The team were great from start to finish. Showed great tenancity for a not so easy application!

    {"display":"Julie O","full_name":"Julie O","avatar":{"url":"\/assets\/images\/default_new.png"}}'s avatar
    Mortgage Broker
    Julie O 19th April 2024
  • 5/5

    I’ve worked with Matt Darby as my Mortgage Adviser o...

    I’ve worked with Matt Darby as my Mortgage Adviser over a number of years. This review is based on many applications we have worked on... I’ve worked with Matt Darby as my Mortgage Adviser over a number of years. This review is based on many applications we have worked on together. Matt is on the ball; his professionalism and attention to detail are unparalleled. Matt’s proactive approach and swift responses ensure that every transaction is smooth and efficient, leading to consistently excellent outcomes. Matt is always available, which is to his huge credit. His expertise and dedication have been instrumental in navigating the complex mortgage landscape with ease. Also, Matt makes everything simple to understand, which takes the stress out of the process. Read more Read less

    {"display":"Ish A","full_name":"Ish A","avatar":{"url":"\/assets\/images\/default_new.png"}}'s avatar
    Mortgage Broker
    Ish A 19th April 2024
  • 5/5

    Mortgage Broker Saved Me Money & Provided Great Service

    Originally, I was hesitant about using a mortgage broker. However, Georgie and Abbey from Tambo completely changed my mind. They not only found me a... Originally, I was hesitant about using a mortgage broker. However, Georgie and Abbey from Tambo completely changed my mind. They not only found me a significantly cheaper deal than the one I was initially considering at the bank, but their rate check also saved me an additional 0.05% (5 basis points). Their guidance on product fees was invaluable, and their customer service was absolutely outstanding. Just the level of support they provided compared to the bank made it entirely worthwhile. Read more Read less

    {"display":"B SO","full_name":"B SO","avatar":{"url":"\/assets\/images\/default_new.png"}}'s avatar
    Mortgage Broker
    B SO 17th April 2024
  • 5/5

    1st class service from start to end

    I cannot overate the superb service received from the employees at Tembo that I dealt with. They are knowledgeable about the products on offer and... I cannot overate the superb service received from the employees at Tembo that I dealt with. They are knowledgeable about the products on offer and exceedingly efficient in processing applications. They are polite and friendly in their approach and keep you well informed at all times and are always on hand to deal with any questions one may have, with prompt replies. I cannot rate this company highly enough and would not hesitate to recommend their services. Read more Read less

    {"display":"jan r","full_name":"jan r","avatar":{"url":"\/assets\/images\/default_new.png"}}'s avatar
    Mortgage Broker
    jan r 15th April 2024
  • 5/5

    As first time buyers I can't fault Tembo.

    As first time buyers I can't fault Tembo. Myself and partner both had LISA's with Nude, who were recently acquired by Tembo. From start to... As first time buyers I can't fault Tembo. Myself and partner both had LISA's with Nude, who were recently acquired by Tembo. From start to finish the service in getting a mortgage offer has been supportive, highly communicative and smooth sailing. Jack & Rebecca were timely and always generous with time and patience whilst we asked a long list of questions as we learn't more about the home buying process. Jack even offered to take a look through property listing for us to help identify any risk areas we may not have spotted ourself such as lease lengths etc. Read more Read less

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