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Varooma: Logbook Loan reviews

Name: Logbook Loan
Rating: 4.87 (729 reviews)

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4.87

Based on 729 reviews, last reviewed 13th Sep 2019

No new 5 star reviews

in the past 90 days

No new 1 star reviews

in the past 90 days

91%

Latest highest rating:

5

Excellent efficient service from start to finish I have had two loans from Varooma. Each time I have received excellent service and friendly support. They are efficient and I receive my reminders... Read more Reviewed on: 6th August 2019

Latest lowest rating:

1

Terrible company Terrible company. I had had 5 or 6 loans previously with Varooma. All paid in full and on time. Therefore, assumed it would of been a foregone conclus... Read more Reviewed on: 13th September 2019

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About this product

On Smart Money People, we have Varooma logbook loan reviews from people like you, who come here to share their experiences of using this company. Consumers tell us about things like customer service, value for money, and anything else they liked or disliked about Varooma. Or have you already had a logbook loan from Varooma? Please share your own experiences by leaving a review and you'll be helping others make better decisions!

Varooma Logbook Loan reviews (729)

Review of the Varooma, Logbook Loan:

AVOID AVOID AVOID !!!!!!!!!

I now know why they hassle you to write your review 1 day after taking out the loan, as obviously you will be happy with them at that point, but my god will that change. I seriously don't know how these guys can trade let alone be a member of the CCTA & FCA I fell into financial difficulty after taking out a £5k loan paying back £500 per month for 24 months, I took out my loan in January 2015 and have literally just had to sell my £11k BMW for £7k so they wouldn't repossess my car. They charged me over £3.5k in charges (not interest I’m talking about just charges) for according to them, SMS Charges @ £1.5 per text, one month they sent me 30 apparently, Outbound call charges £5 per time, Late payment charges £15, Default Notice Charges £15, Default notice reminder charge £15, Final Demand charge £15, Demand for payment notice charge £15, Recovery handling fee £75, Recover agent fee £475 (I SPOKE TO THE REPO AGENT AND HE SAID THEY DONT GET PAID UNTIL THE CAR IS REPOSSESED). They contacted me to say the car was out for repossession and I tried to negotiate a payment plan, however they weren't interested, they wouldn't hold the repossession and demanded I paid over £3k in arrears that day or someone would come to my work and take the car. I was 1 month behind 1 month!!! I eventually sold my car @ a £4k loss just to pay these. In total I borrowed £5000, I was 8 months into my loan and had paid back £3481.92 which was £518.08 shortfall (1 month basically) and they forced me to pay back another £6857.13 even though I was settling my loan 15 months early. In total I paid them £10338.92 for a £5k loan and only had it 8 months, that's £5338.92 profit in their back pocket. They target the venerable and nearly all the way through my loan except at the end they constantly emailed me offering further advances. I have an open case with the financial ombudsman Reviewed on: 30th June 2017

Terrible company

Terrible company. I had had 5 or 6 loans previously with Varooma. All paid in full and on time. Therefore, assumed it would of been a foregone conclusion that I would get another. Yes all was good, signed all the forms, everything was A ok, Sue the lady based in North wales assured me you will call it through to the office for finalisation and I would receive the money in my bank account 1 to 2 hours later. After six phones calls from Sue, attempting to clarify my income she finally sumits the paper work to office. Still not heard anything!!! So I call the office no the loan has been refused!!!!!!refused!!!! I earn more now then I ever did and my car is worth more!!!! Be warned if you ever have dealing with Sue from North Wales (who by the way, made me meet her at her!!!! local petrol station! Instead over coming to my address be very very aware) also the usually very very helpful guys at the office, have let me down in a very bad way this time. I will say no more to the person I am blaming, just don’t use this company as their employees are incompetent!!!!! This was a very short term loan to cover until my next pay day for an emergency. Shame on you Varooma and Sue!!!!!! Reviewed on: 13th September 2019

Excellent efficient service from start to finish

I have had two loans from Varooma. Each time I have received excellent service and friendly support. They are efficient and I receive my reminders on time to ensure I maintain my scheduled payments. Any time I need support they are there to help and have always informed me appropriately. First class customer service. Reviewed on: 6th August 2019

Log Book Loan

Great service and monies sent out quickly. many thanks. Reviewed on: 4th June 2019

Fab company, friendly and efficient

The best logbook company out there. Reviewed on: 4th June 2019

spot on service

they did exactly what they said they would do. provided funds quickly and the service through the process was clear and transparent Reviewed on: 4th June 2019

Brilliant

Was very simple and straightforward. Everyone was really friendly Reviewed on: 4th June 2019

great service

great service good customer care Reviewed on: 3rd June 2019

Good experience

It was easy to apply good customer service.. Reviewed on: 3rd June 2019

Quick, easy and friendly!

Very secure and private process by very friendly staff. Reviewed on: 29th May 2019

Always helped and co-operative

whenever I call to speak with the customer services or the payment team they are always polite and professional and always go that extra little further to ensure that everything is suitable for myself and that it will not cause further issues. Reviewed on: 29th May 2019

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