On Smart Money People, we have Varooma logbook loan reviews from people like you, who come here to share their experiences of using this company. Consumers tell us about things like customer service, value for money, and anything else they liked or...READ MORE
On Smart Money People, we have Varooma logbook loan reviews from people like you, who come here to share their experiences of using this company. Consumers tell us about things like customer service, value for money, and anything else they liked or disliked about Varooma. Or have you already had a logbook loan from Varooma? Please share your own experiences by leaving a review and you'll be helping others make better decisions!
18% of feedback is Process related
Top Age Profile: 25-34
Top Channel Preference: Online
Terrible company. I had had 5 or 6 loans previously with Varooma. All paid in full and on time. Therefore, assumed it would of been a foregone conclusion that I would get another. Yes all was good, signed all the forms, everything was A ok, Sue the... Read more
Terrible company. I had had 5 or 6 loans previously with Varooma. All paid in full and on time. Therefore, assumed it would of been a foregone conclusion that I would get another. Yes all was good, signed all the forms, everything was A ok, Sue the lady based in North wales assured me you will call it through to the office for finalisation and I would receive the money in my bank account 1 to 2 hours later. After six phones calls from Sue, attempting to clarify my income she finally sumits the paper work to office. Still not heard anything!!! So I call the office no the loan has been refused!!!!!!refused!!!! I earn more now then I ever did and my car is worth more!!!! Be warned if you ever have dealing with Sue from North Wales (who by the way, made me meet her at her!!!! local petrol station! Instead over coming to my address be very very aware) also the usually very very helpful guys at the office, have let me down in a very bad way this time. I will say no more to the person I am blaming, just don’t use this company as their employees are incompetent!!!!! This was a very short term loan to cover until my next pay day for an emergency. Shame on you Varooma and Sue!!!!!!Reviewed on 13th September 2019Chester Resident
Excellent efficient service from start to finish
I have had two loans from Varooma.... Read more
I have had two loans from Varooma.
Each time I have received excellent service and friendly support.
They are efficient and I receive my reminders on time to ensure I maintain my scheduled payments.
Any time I need support they are there to help and have always informed me appropriately. First class customer service.Reviewed on 6th August 2019Karen Wilkinson
Log Book Loan
Great service and monies sent out quickly. many thanks.Reviewed on 4th June 2019Stuart
Fab company, friendly and efficient
The best logbook company out there.Reviewed on 4th June 2019Peter Jenkins
spot on service
they did exactly what they said they would do. provided funds quickly and the service through the process was clear and transparentReviewed on 4th June 2019carlo
Was very simple and straightforward. Everyone was really friendlyReviewed on 4th June 2019Gemma
great service good customer careReviewed on 3rd June 2019Meb Kay
It was easy to apply good customer service..Reviewed on 3rd June 2019Cazs
Quick, easy and friendly!
Very secure and private process by very friendly staff.Reviewed on 29th May 2019Damien
Always helped and co-operative
whenever I call to speak with the customer services or the payment team they are always polite and professional and always go that extra little further to ensure that everything is suitable for myself and that it will not cause further issues.Reviewed on 29th May 2019JDK
The person that came round was very friendly very professionalReviewed on 29th May 2019Ian
Efficient and straight forward
Excellent customer service very efficient and easy to understand process with very helpful field agents explaining all processesReviewed on 29th May 2019steve
Very friendly and quick
Even £50 off your first instalment although I’ve not had confirmation but still a great offerReviewed on 29th May 2019C S
Very fast and efficient
The whole process was fast and efficient the customer service was awesomeReviewed on 29th May 2019Mark Eskriett
Trust worthy and affordable
I always find myself in sticky situation when it comes to the litttle things In life we can’t avoid, like a car payment or a faulty boiler......... e... Read more
I always find myself in sticky situation when it comes to the litttle things In life we can’t avoid, like a car payment or a faulty boiler......... every
Time I use Varooma they are always quick and efficient and get back to me with any queries I have.
I won’t get anywhere else as I know from using Varooma
Just how helpful and good the service isReviewed on 29th May 2019April
Pleasant and understanding
i had no rush for anything, no added stress, soneone that asked my questions not judged as soon as your asking for a loanReviewed on 27th May 2019josh
Good company and fast service , would recommendReviewed on 24th May 2019David
Easy very simple process quick serviceReviewed on 23rd May 2019Martin Adams
Extremely helpful everything explain and very easyReviewed on 22nd May 2019David
Very professional and understanding
Mike, your agent is a very understanding and professional person. Your company are also ready to listen and understand.Reviewed on 22nd May 2019Trevor
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