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Napo: Pet insurance reviews

Name: Pet insurance
Rating: 3.47 (17 reviews)

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3.36

Based on 17 reviews, last reviewed 7th Sep 2024

800% increase in 5 star reviews

in the past 90 days

No new 1 star reviews

in the past 90 days

59%

4 star

2 star

35%

Latest highest rating:

5

Love the company - they care and it shows. Love the company - they care and it shows. I received a birthday gift for my Luna 1 year old which I thought was super thoughtful Reviewed on: 7th September 2024

Latest lowest rating:

1

Zero stars if I could Terrible company bought into the marketing bs and it’s all fake! Reviewed on: 26th July 2023

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Napo Pet insurance reviews (17)

I wrote and email to Napo CEO and to his vice on the...

I wrote and email to Napo CEO and to his vice on the 18th April, and didn't received any reply, and not happy with that the CEO Mr Doumeng have deleted my post on linkedin and blocked me, that reveals how much he cares about costumers. Dear Jean-Philippe Doumeng & Mr Ludovic Lacay I truly apologise for the inconvenience and I don"t want to waste your, my time. I've been in touch with a couple of Napo members regarding my pet insurance renewal. Unfortunately no one was kind enough to justify the 91% increase in my pet's policy. I received an insensitive email saying that to renew my insurance I would have to pay £67 per month, I was paying £35 The increase is 91,4286% and I haven't made any claim in the last 12 months, I didn't change my address, I didn't change my pet, only the inflation don't justify the increase, and my excess also increase from £75 to £99 If you have the dignity to explain the increase I'll be delighted to renew, however the most important for me is the costumer service and at the moment yours is below zero, I'm not a number, I've a name and I'm loyal with the people who care about me, obvious at the moment you don't care, as I've been told to explore other avenues, and that make me laugh because once again the costumer service is zero, it seems that we are completely different as I feek so proud that my clients continue to do business with me year after year. Thanks in advance for your time and looking forward to hearing from you. Your's Sincerely Reviewed on: 30th April 2024

Unable to claim direct with Napo

After paying emergency vet bill at weekend, napo will not accept claim direct, only from emergency vet that doesn't answer their phone. Reviewed on: 4th September 2023

Avoid

Basically wont even process claims, never mind pay them! Avoid at all costs Reviewed on: 22nd August 2023

Finally, I found a good pet insurer

I tried waggle and ManyPets in the past, but the experience was underwhelming with both. Took weeks to hear back from customer services. At Napo, the team seems to genuinely care and move fast. Reviewed on: 28th July 2023

Zero stars if I could

Terrible company bought into the marketing bs and it’s all fake! Reviewed on: 26th July 2023

Do not touch with a barge pole

My trustpilot review was cancelled! Why because it told the truth. Faceless company that takes 8 weeks for a simple claim and renewal premium ridiculous Reviewed on: 26th July 2023

Best in class

I am a happy customer, they go above and beyond and show real care for my puppy. Paying claims fast but also giving access to other cool services like the puppy academy! Reviewed on: 26th July 2023

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Napo: Pet insurance reviews

800% increase in 5 star reviews

No new 1 star reviews

Latest highest rating:

5

Latest lowest rating:

1

About this product

Review Napo: Pet insurance now

Napo Pet insurance reviews (17)

I wrote and email to Napo CEO and to his vice on the...

Unable to claim direct with Napo

Avoid

Finally, I found a good pet insurer

Zero stars if I could

Do not touch with a barge pole

Best in class

Review Napo: Pet insurance now

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