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Napo: Pet insurance reviews

Name: Pet insurance
Rating: 3.47 (17 reviews)

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3.36

Based on 17 reviews, last reviewed 7th Sep 2024

800% increase in 5 star reviews

in the past 90 days

No new 1 star reviews

in the past 90 days

59%

4 star

2 star

35%

Latest highest rating:

5

Love the company - they care and it shows. Love the company - they care and it shows. I received a birthday gift for my Luna 1 year old which I thought was super thoughtful Reviewed on: 7th September 2024

Latest lowest rating:

1

Zero stars if I could Terrible company bought into the marketing bs and it’s all fake! Reviewed on: 26th July 2023

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Napo Pet insurance reviews (17)

Love the company - they care and it shows.

Love the company - they care and it shows. I received a birthday gift for my Luna 1 year old which I thought was super thoughtful Reviewed on: 7th September 2024

Excellent insurance for pets

Excellent insurance for pets, they were so helpful when our pet suffered an injury and made the process of claiming simple. It was always a personal service, the emails were written in a way that felt like they cared. They even sent a gift for our cats’ birthdays Reviewed on: 4th September 2024

Exceptional coverage and peace of mind for my pup

I never write a review but this company definitely deserves one!I couldn’t be happier with Napo for my dog. From the moment I signed up, with Napo the process was straightforward. Last month, my dog unexpectedly needed surgery, and the cost was significant. The claims process was quick, with clear communication throughout. They genuinely care about the wellbeing of my dog, at least that’s how they made me feel. Reviewed on: 4th September 2024

Napo has our back

I've been with Napo for nearly 3 years - both my cats are insured with them. As someone who was dubious about insurance in general, I approached with caution. But at every single turn, every time I needed Napo's assistance with claims, customer service or 24/7 care via online vet consultations, they raised the bar higher and higher. One of my cats has chronic stress cystitis which keeps coming back, but I have a peace of mind with Napo... Not only are they super speedy with claims, they are also great communicators, very easy to reach and get advice on the process of claiming or for questions. I find their content friendly and informative, and can tell that Napo was created by true animal lovers. I recommend them to all cat/dog parents around me. No horror stories with them, just support and warmth! Thank you Napo for having our back! Reviewed on: 4th September 2024

My new puppies needed fast insurance and it was easy...

My new puppies needed fast insurance and it was easy to get them set up with napo in minutes. Reviewed on: 4th September 2024

Napo has been amazing!

Napo has been amazing! They genuinely care about you and your dog, and it shows in every interaction. Anytime I’ve reached out, the team has been super friendly and helpful. It feels like talking to real people who love animals, not just another insurance company thinking about making money. They go above and beyond to make sure you’re taken care of. Napo makes the whole process simple and personal. Highly recommend them! Reviewed on: 4th September 2024

Through your pets life, Napo has you covered

My 5 star. Trustpilot review last year Thank you team through this difficult time I want to take a moment to express my deepest gratitude to Napo Pet Insurance for their exceptional service and compassion. Thank you for everything you and the vets have done to try and keep Beldi in our family's life these last few weeks, not in a million years did we expect this level of support and empathy from an insurance company and you delivered on both during such a difficult time. Reviewed on: 4th September 2024

Best pet insurance in the market and by far.

Best pet insurance in the market and by far. It’s run by people who genuinely care about my pet. Reviewed on: 4th September 2024

Been waiting since June for payment its now 27th Aug...

Been waiting since June for payment its now 27th August and still not received payments, the company have apparently been sold, watch out,. Reviewed on: 27th August 2024

In the first year they were affordable and settled m...

In the first year they were affordable and settled my very minor claim efficiently. They then increased my monthly premiums by 200%. I was going to change them but unfortunately my dog was attacked by another dog and ended up needing major surgery so I could not change. They took nearly 5 weeks to reimburse my money which left me financially struggling which is surely what insurance is for to prevent such a financial situation Reviewed on: 23rd August 2024

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Napo: Pet insurance reviews

800% increase in 5 star reviews

No new 1 star reviews

Latest highest rating:

5

Latest lowest rating:

1

About the Pet insurance

Review Napo: Pet insurance now

Napo Pet insurance reviews (17)

Love the company - they care and it shows.

Excellent insurance for pets

Exceptional coverage and peace of mind for my pup

Napo has our back

My new puppies needed fast insurance and it was easy...

Napo has been amazing!

Through your pets life, Napo has you covered

Best pet insurance in the market and by far.

Been waiting since June for payment its now 27th Aug...

In the first year they were affordable and settled m...

Review Napo: Pet insurance now

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