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Mike Mccarthy

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Review of the Napo, Pet insurance:

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Hike premiums by a factor of 8 in 2 years

If you're thinking of using Napo - then I urge you to look elsewhere! After being a loyal customer of 4 years I am leaving - and good riddance. How any company can have the brazen front to increase insurance premiums by a factor of 8 in the space of two years is utterly mind blowing. (£370 in 2024, £2,950 today). Do yourselves a massive favour and look for insurance companies who don't increase premiums based on claims. Even if you don't do that - then just avoid these scammers like the plague. Don't just take my word for it - just look at all the 1* reviews that have been posted recently - all along the same lines. I will be formally complaining to the FCA following the predictably weak response to my complaint to Napo. Hopefully if enough new customers are put off joining they will go bust! Reviewed on: 23rd January 2026

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