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Napo: Pet insurance reviews

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3.50
Based on 28 reviews, last reviewed 9th Oct 2025
100% increase in 5 star reviews
in the past 90 days
No new 1 star reviews
in the past 90 days
See only 5 star reviews
60%
4 star
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0%
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2 star
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0%
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36%

Latest highest rating:

5

Very good with settling vet bills and very prompt. Very good with settling vet bills and very prompt. Reviewed on: 5th September 2025
mark's avatar
mark

Latest lowest rating:

1

Napo overcharged me hundreds of pounds. Napo overcharged me hundreds of pounds. On automatic renewal they have set up new, doubled amount of my previous monthly charge as a new premium witho... Read more Reviewed on: 9th October 2025
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Sandy
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About this product

Napo pet insurance offers lifetime cover for dogs and cats.

Napo provide many extras as standard including complementary treatment, dental work, travel and third-party liability. Napo can pay you or the vets, whichever you prefer. You also get unlimited expert video calls and an online claims process.

Napo pet insurance reviews help you find out what it’s really like to be a customer. If you’ve used Napo before, you can also leave a review and share your experience.

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Napo Pet insurance reviews (28)

NAPO: Never Actually Pay Out

1
DONT INSURE YOUR DOG WITH NAPO!!!.They will scam you and refuse to pay. We are 2.5k down because of them. Our beautiful rescue cocker, Ted, had an emergency op for a piece of ball stuck in his gut. 5 weeks later and I've just found out they won't pay because he has an 'agressive' history. He was a police dog in training and had nipped his handler once so they had to let him go. For the record, Ted is a wonderful and loving dog. Oh, btw, they also ramped up the premium after the first year, despite not making a claim before. Reviewed on: 8th October 2024
Dan H's avatar
Dan H

Love the company - they care and it shows.

5
Love the company - they care and it shows. I received a birthday gift for my Luna 1 year old which I thought was super thoughtful Reviewed on: 7th September 2024
Peter J's avatar
Peter J

Excellent insurance for pets

5
Excellent insurance for pets, they were so helpful when our pet suffered an injury and made the process of claiming simple. It was always a personal service, the emails were written in a way that felt like they cared. They even sent a gift for our cats’ birthdays Reviewed on: 4th September 2024
Becky's avatar
Becky

Exceptional coverage and peace of mind for my pup

5
I never write a review but this company definitely deserves one!I couldn’t be happier with Napo for my dog. From the moment I signed up, with Napo the process was straightforward. Last month, my dog unexpectedly needed surgery, and the cost was significant. The claims process was quick, with clear communication throughout. They genuinely care about the wellbeing of my dog, at least that’s how they made me feel. Reviewed on: 4th September 2024
Ioanna N's avatar
Ioanna N

Napo has our back

5
I've been with Napo for nearly 3 years - both my cats are insured with them. As someone who was dubious about insurance in general, I approached with caution. But at every single turn, every time I needed Napo's assistance with claims, customer service or 24/7 care via online vet consultations, they raised the bar higher and higher. One of my cats has chronic stress cystitis which keeps coming back, but I have a peace of mind with Napo... Not only are they super speedy with claims, they are also great communicators, very easy to reach and get advice on the process of claiming or for questions. I find their content friendly and informative, and can tell that Napo was created by true animal lovers. I recommend them to all cat/dog parents around me. No horror stories with them, just support and warmth! Thank you Napo for having our back! Reviewed on: 4th September 2024
nbyndr's avatar
nbyndr

My new puppies needed fast insurance and it was easy...

5
My new puppies needed fast insurance and it was easy to get them set up with napo in minutes. Reviewed on: 4th September 2024
BF's avatar
BF

Napo has been amazing!

5
Napo has been amazing! They genuinely care about you and your dog, and it shows in every interaction. Anytime I’ve reached out, the team has been super friendly and helpful. It feels like talking to real people who love animals, not just another insurance company thinking about making money. They go above and beyond to make sure you’re taken care of. Napo makes the whole process simple and personal. Highly recommend them! Reviewed on: 4th September 2024
Peri J's avatar
Peri J

Through your pets life, Napo has you covered

5
My 5 star. Trustpilot review last year Thank you team through this difficult time I want to take a moment to express my deepest gratitude to Napo Pet Insurance for their exceptional service and compassion. Thank you for everything you and the vets have done to try and keep Beldi in our family's life these last few weeks, not in a million years did we expect this level of support and empathy from an insurance company and you delivered on both during such a difficult time. Reviewed on: 4th September 2024
Olly F's avatar
Olly F

Best pet insurance in the market and by far.

5
Best pet insurance in the market and by far. It’s run by people who genuinely care about my pet. Reviewed on: 4th September 2024
Juliet B's avatar
Juliet B

Been waiting since June for payment its now 27th Aug...

1
Been waiting since June for payment its now 27th August and still not received payments, the company have apparently been sold, watch out,. Reviewed on: 27th August 2024
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Carol Simons

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