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Napo: Pet insurance reviews

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3.76
Based on 35 reviews, last reviewed 24th Aug 2026
No new 5 star reviews
in the past 90 days
No new 1 star reviews
in the past 90 days
See only 5 star reviews
57%
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3%
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3%
2 star
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0%
See only 1 star reviews
37%

Latest highest rating:

4

Response time I am in the process of claiming for an operation my dog needs, to remove a fractured molar. I asked how to go about this & the reply was pretty quick,... Read more Reviewed on: 24th August 2026
Andrew's avatar
Andrew

Latest lowest rating:

1

Put the money in a savings account instead of this. It was literally the only claim I have made since being with them for 3 years and I wish I knew this about them sooner. They will intentionally make ... Read more Reviewed on: 28th January 2026
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Fais
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About this product

Napo pet insurance offers lifetime insurance cover for dogs and cats.

Napo provide many extras as standard including complementary treatment, dental work, travel and third-party liability. Napo can pay you or the vets, whichever you prefer. You also get unlimited expert video calls and an online claims process.

Napo pet insurance reviews help you find out what it’s really like to be a customer. If you’ve used Napo before, you can also leave a review and share your experience.

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Napo Pet insurance reviews (35)

Avoid

1
Basically wont even process claims, never mind pay them! Avoid at all costs Reviewed on: 22nd August 2023
davee's avatar
davee

Finally, I found a good pet insurer

5
I tried waggle and ManyPets in the past, but the experience was underwhelming with both. Took weeks to hear back from customer services. At Napo, the team seems to genuinely care and move fast. Reviewed on: 28th July 2023
James Polka's avatar
James Polka

Zero stars if I could

1
Terrible company bought into the marketing bs and it’s all fake! Reviewed on: 26th July 2023
Carol's avatar
Carol

Do not touch with a barge pole

1
My trustpilot review was cancelled! Why because it told the truth. Faceless company that takes 8 weeks for a simple claim and renewal premium ridiculous Reviewed on: 26th July 2023
Tess's avatar
Tess

Best in class

5
I am a happy customer, they go above and beyond and show real care for my puppy. Paying claims fast but also giving access to other cool services like the puppy academy! Reviewed on: 26th July 2023
Peter Jones's avatar
Peter Jones

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