I took my insurance out completely unaware that this company was going to transfer me to a finance company if I paid by DD, within... I took my insurance out completely unaware that this company was going to transfer me to a finance company if I paid by DD, within hours I recieved an email from a finance company asking me to sign and agree to my finance agreement which I was not comfortable doing I contacted and whilst the staff on the phone were really nice I was told that taking out a finance agreement is the only way to pay by DD with them and that yes it would effect credit scores, I explained that I cannot have finance as I had just taken out a large finance on the vehicle and cannot have multiple impacts all together and had I known I would not have taken insurance out with them. I was then given 3 choices, take out the finance, Pay in full or cancel and lose my £75 deposit plus owe them MORE money for the few hours I had the insurance active. To be clear I did not want to cancel, I was actually so upset on the call speaking to a few people and crying because I couldn't believe I was being put in a position where I couldn't take on any of the options available yet to cancel I would lose money through no fault of my own, the lady on the phone said she would see if they could process a refund given the circumstances and that someone would be on contact with me - a few weeks later I hadn't heard anything. I then emailed and explained the situation again and explained that I had raised a formal complaint nd haven't heard anything can someone please read my situation and listen to the calls I have recieved an email today with no apology of the experience I had with them but just a generic email stating that their cancellation policy is for me to be charged and that I also owe them more money Honestly the hours I spent crying over the fact that this company are stealing money from me after giving me an ultimatum when ut was through no fault of my own that I was needing to cancel, and they can't even say sorry or acknowledge the position they put me in If I was cancelling just because I changed my mind I would understand, this was not the case, I stated over and over I did not want to cancel but because I couldn't afford to pay in full to get myself out of an unexpected finance agreement they have taken my money and essentially said 'oh well' I honestly cannot believe the disgusting position the put me in and then the total disregard for the complaint twice so I unfortunately will now be having to take this to the Ombudsman about this company, I understand they incur costs for taking out the policy etc but if someone calls frantic about not wanting to take out finance and has no idea this is how their company works, to just put them in financial detriment is horrific Read more Read less

Great provider until you have an accident and then they don’t want to help you and just want to send you to the underwriter. I... Great provider until you have an accident and then they don’t want to help you and just want to send you to the underwriter. I had a non fault accident in June, car repaired and back to me in July. My insurance policy expired October and I am currently uninsured as the claim isn’t actually settled. Driving 10 years, 9 NCD, usually pay £600-£700 for the year. Current cheapest quote is £2700 ! And this insurance company wouldn’t even give me cover! No goodwill gesture to remove the claim on an interim period like other insurers have done in past to get me insured. contacted ombudsman and even martin Lewis! Read more Read less

Worst insurance company I've ever used after 15 years. Cancelled insurance 22 days ago, still no refund. Takes hours to get through,when you ask to... Worst insurance company I've ever used after 15 years. Cancelled insurance 22 days ago, still no refund. Takes hours to get through,when you ask to speak to manager they say will there is a 7 working day wait.... Absolutely insane. Wil never touch them again..avoid avoid avoid Read more Read less

great insurance for a new driver

Don’t dare even touch this insurance, service is poor they don’t know what they are talking about!!!! Be careful they are trying to make as... Don’t dare even touch this insurance, service is poor they don’t know what they are talking about!!!! Be careful they are trying to make as much money out of people as possible!!!! Unreal out of this world Read more Read less

Daughter given genuinely xlnt price whilst on provisional licence... £360. Passed test 4 months into policy... Difference to pay on passing (22 years old) £1000....got... Daughter given genuinely xlnt price whilst on provisional licence... £360. Passed test 4 months into policy... Difference to pay on passing (22 years old) £1000....got Policy with Admiral, legal cover etc £700...wording of cancellation does NOT inform of pro rata & payments still due, wording of cancellation email & letter states "due to non payment policy cancelled (!?!) blind panic ensues thinking my credit score will be affected... Trying to get response from customer "service's" is attrocious... I would therefore recommend you AVOID this company for any kind of insurance... Troubles me companies are allowed to get away with such shoddy customer service. Read more Read less

It’s So good too good !!!!!!!!!!!!!!!!!!!!!!

Excellent customer service and advice

I found being very good insurance