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ARAG UK: Home Emergency Cover reviews

Name: Home Emergency Cover
Rating: 3.5 (16 reviews)

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2.36

Based on 16 reviews, last reviewed 4th Feb 2025

No new 5 star reviews

in the past 90 days

100% increase in 1 star reviews

in the past 90 days

62%

4 star

3 star

2 star

38%

Latest highest rating:

5

Very helpful and professional Knew immediately what I needed and provided all relevant information Reviewed on: 16th September 2018

Latest lowest rating:

1

24 hrs without toilet Called at 12 midday 3.2.25 My 94 yr old Dad has no working toilet. Not blocked but won’t flush. 24 hrs later still no call. Apparently they took my mo... Read more Reviewed on: 4th February 2025

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About this product

AGAG UK providers Home Emergency Cover for domestic emergencies such as loss of power supply or even the very dreaded vermin infestation. If you have an ARAG Home Emergency Cover policy, please share your feedback here today.

ARAG UK Home Emergency Cover reviews (16)

Review of the ARAG UK, Home Emergency Cover:

ARAG failed to comply with policy

After being insured with ARAG for years I used them in relation to a claim for professional negligence. They promised lots and delivered absolutely nothing. They authorised a solicitor to apply to court to apply for my case file from a solicitor refusing to hand it over. They then changed their mind and referred me to the Ombudsman if I wanted it. The solicitor appointed ignored evidence and said he could not proceed without my file. I offered to pay for the court process to obtain my file as ARAG dragged their feet before refusing to apply. Keep well away from this company. They do not act in your interests and are a disgrace. Reviewed on: 22nd May 2019

24 hrs without toilet

Called at 12 midday 3.2.25 My 94 yr old Dad has no working toilet. Not blocked but won’t flush. 24 hrs later still no call. Apparently they took my mobile down incorrectly . Still no call or plumber Reviewed on: 4th February 2025

Don't bother, they won't help you anyway!

Called the emergency number several times, either had to wait endlessly only for the call to be dropped or was told what I had to fix was not covered. A broken door wouldn't be replaced but simply boarded up, nice. Who would want that? A broken tap resulted in a house without water not covered because of policy wording. Useless and a waste of money. AVOID at all costs! Reviewed on: 4th April 2024

ARAG is super corrupt and fraudulent!!!

ARAG is super corrupt and fraudulent. I worked for a City of London Construction Insurance firm and both colluded with a corrupt solicitor to fail my tribunal case. FRAUD FRAUD FRAUD!!!, If your work-place Union/Association Insures with ARAG, your company is corrupt. Reviewed on: 27th May 2021

Very helpful and professional

Knew immediately what I needed and provided all relevant information Reviewed on: 16th September 2018

claim experience

I had the unfortunate event of having to use my Home Emergency which is provided by ARAG. Everyone I spoke with was professional and considerate with my situation, the contractors were timely, polite and done an amazing job!!! Well done ARAG  Reviewed on: 11th September 2018

Really good service

Came home to find leaking toilet quickly sorted without hassle Reviewed on: 9th September 2018

Rapid response to water leak

Luckily the policy included accidental damage and when my husband dislodged the valve when trying to blead a radiator help was quick to arrive. Reviewed on: 6th September 2018

Very fast and efficient service :-)

My boiler broke down with no pressure at all being retained. I called the ARAG helpline and an engineer was soon despatched who diagnosed the problem and quickly fixed it. All the costs were met by the policy. I would therefore definitely recommend the cover. Reviewed on: 28th August 2018

ARAG no worries home assistance

Sometimes finding a reliable contractor requires a leap of faith..... Will they turn up on time or even at all? Will they do a professional job? Will their costs be reasonable? Using ARAG's Home Emergency Service takes all those uncertainties away. The contractor turned up when I was told they would, quickly identified and dealt with the problem all without fuss, or me having to pay for their costs. Highly recommended. Reviewed on: 24th August 2018

24x7x365 is a lie and left high and dry without electricity despite prinises

The service was simply not accessible out of hours as publicised (a dereliction of quality management).... although Sarah was helpful, promises were not kept (number of available visits to restore emergency) and problems not solved. I will be claiming back the cost of pest control which I had to engage separately owing to lack of out of hours support. Overall a terrible service with few redeemi g aspects Reviewed on: 16th August 2018

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