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Bedford Insurance: Broker Services reviews

Name: Broker Services
Rating: 4.74 (1179 reviews)

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4.73

Based on 1,179 reviews, last reviewed 10th Jul 2019

No new 5 star reviews

in the past 90 days

No new 1 star reviews

in the past 90 days

80%

16%

Latest highest rating:

5

All good Have had a buy to let portfolio with them, cost effective and good customer service Reviewed on: 10th July 2019

Latest lowest rating:

1

RACIST AND DISCRIMINATING this company and especially the customer service agent JOE no surname given are racist and discriminating and need to be avoided at all costs!! Reviewed on: 8th September 2018

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About this product

Bedford Insurance is an insurance broker who offer car, home, bike, and van insurance via their panel of brokers. If you're deciding if Bedford Insurance is right for you, read our reviews first to help you get a better feel for what the company is like. Already using Bedford Insurance for one or more of your policies? Post a quick review to Smart Money People and your review will help others find the best insurance brokers on the market.

Bedford Insurance Broker Services reviews (1179)

Review of the Bedford Insurance, Broker Services:

Sooo easy

And best price.Look forward to review of home insurance next year Reviewed on: 15th August 2018

very poor service, I will never use them or recommend bedford insurance

took up the policy and I changed my car a few months into the policy. As I couldnt cancel the policy due to excessive service charges, I had to renew the whole policy. this meant that I lost out on over £250 as I was told that my breakdown cover could not be refunded they also applied a service charge. This is mainly due to the fact that they use a finance company that underwrites the policy which means that they send you legal letters threatening legal action if you dont pay the fees ! The whole experience has been a nightmare and I would rather pay slightly more for my insurance from a reputable company Reviewed on: 3rd October 2017

Extremely competitive insurance company

Very competitive prices and the telephone staff are very helpful and are always able to help with any queries I have ever had .thats why I have decided to stay with this company Reviewed on: 3rd October 2017

Professional but human

I have had several policies over the years and believe they work hard to get the best quotes. They have always been helpful and patient without pestering me. Reviewed on: 2nd October 2017

Super dooper

What can I say except brilliant Reviewed on: 2nd October 2017

Excellent

Straight Fred to use and helpful. Reviewed on: 1st October 2017

Awful. If I could give zero stars I would.

Cancelled insurance within cooling off period. No contact from Bedford after automatic acknowledgement and no refund two months later. Appalling service. Reviewed on: 1st October 2017

Car insurance

I am Bedford's customer for over 3 years. I am pleased with their service because each year they offer me low price possible. Once I had got a refund from them on about 250 pounds because I was paying extra by mistake. Reviewed on: 1st October 2017

Happy with customer service

i am happy with your excellent customer service Reviewed on: 30th September 2017

Good Efficient Company

Bedford contacted me in good time with a quotation for my landlod and unlike most compaies did not automatically take the premium from the account used previously. I was not hassled to renew my insurance but reminded when it was nearing the renewal date. The renewal process was easy and what I considered to be good value. Reviewed on: 30th September 2017

Rude call centre staff

I have had a few occasions over the last 12 months to call this broker, the last occasion being Tuesday 26th September. Obviously not all the staff are rude so it would be unfair of me to label them "all the same" however I have to say that I must have been extremely unlucky to hit on rude staff every time I've had reason to call. Staff seem to forget that not every customer is as familiar with the insurance procedure as they are and occasionally we might have to ask questions or ask them to repeat something and I personally don't expect to be met with rudeness! The chap I spoke to on Tuesday sealed my fate as I took my business elsewhere and probably had to pay more as a result! Money well spent to be able to speak with someone with good manners. I will never personally use or recommend Bedford again! Reviewed on: 29th September 2017

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