Write a review

Black Horse: Car Finance reviews

Name: Car Finance
Rating: 3.96 (28 reviews)

View other Black Horse products

3.69

Based on 28 reviews, last reviewed 15th Oct 2024

No new 5 star reviews

in the past 90 days

No new 1 star reviews

in the past 90 days

60%

11%

2 star

18%

Latest highest rating:

5

Car Finance made easy Useful App which leaves everything clear - you know where you stand Reviewed on: 15th October 2024

Latest lowest rating:

1

Very bad customer service and incomprtent staff. Very bad customer service and incomprtent staff. Every advisor will tell you a different story. Advisor name Maryam she is like shouting and screaming... Read more Reviewed on: 25th January 2024

Read all reviews See your review

About this product

Are you looking for independent reviews of Black Horse Car Finance? At Smart Money People, we collect reviews from people like you in order to help out others in our community. If you're an existing Black Horse customer, please share your own experience!

Black Horse Car Finance reviews (28)

Review of the Black Horse, Car Finance:

If I could give this place less than one star I would.

Throughout the pandemic These black horse ‘professionals’ advised me to take a break from paying my finance as the world wasn’t in a good place and there wasn’t a lot of money coming in, and because of my mental health, so I listened and took a break from it, for at least four months now me and my mother have been ringing to try and set these payments back up £(170) but we got refused and got told we needed an expended report, I didn’t have a job because of my mental health like I said up there ^ you then took me to court and told the judge I hadn’t paid anything towards the car, I’ve got the statements and the proof in front of me right now, how dare you, would you like me to share these photo of proof??? I also offered £1,000 to try and clear my arrears off, they declined, and said she was only attending the phone call today to get the car back, if you’d already made your minds up and had already decided what was going to happen why go through court and waste peoples time and money!!!! I’m now having to go back to my doctors to get a stronger MG of depression tablets because you guys just didn’t want to set my payments back up, I have two elderly grand parents at home who I care for, I needed that car to be able to take them backwards and forwards to the Hospital, doctors appointments etc, your representative as well who showed for you on the phone didn’t have a clue what she was talking about, stuttering down the phone to the judge, I sent my post of recorded delivery so I know for a fact you got it, did you just not send it to the courts or did it mysteriously go missing? This finance is a joke, it’s put out there to help you, do you really think this is helping people??? Your wrong ens, I hope this review makes you feel good! DO NOT USE BLACKHORSE FINANCE ⚠️⚠️⚠️⚠️⚠️⚠️ Reviewed on: 26th April 2023

If you can, they will!

If you can show you can afford it, they will lend it to you. Reviewed on: 14th January 2023

25k Car I cant use!

Bought a Ford Kuga in Feb 22 two days later all four tyres were flat turned out to defective tyre valves dealer replaced. July 22 reoccurrence dealer replaced. Sept 22 reoccurrence. Have contacted Black Horse and they want 52 days to investigate now, after numerous calls, some without getting a response, Black Horse want me to book the car, a 25k car, their car, into a ‘Quik Fit’ so that they can verify the defect as they are of the opinion the valves are being tampered with! Basically they are leaving me to pursue the dealer on their behalf ay my wits end. Don’t use Black Horse for the purchase of your car their customer services are a disgrace. Looks like I will have to go to the Ombudsman. Reviewed on: 5th October 2022

Great Interest rates

Low interest rates meant I can have the very best car I can afford Reviewed on: 8th August 2022

Decent and well known company

Got my car finance through black horse and I honestly can't complain with the service I have received from them. They were very quick in approving my car finance and offer me a payment holiday when I had some trouble making payments recently. Every interaction I've had has been very smooth and efficient Reviewed on: 11th July 2020

Short and honest

I have used black horse finance on a few occasions. I have found that the process was simply and quick. They also do keep you updated with letters. I think I would be better to have information sent via email just to save on paper/carbon footprint. I overall happy with the service. Reviewed on: 15th June 2020

Simple to use

Simple to use and easy to keep track of your balance. Reviewed on: 8th June 2020

No issues

I have no issues with my car loan. Easy to check payments online Reviewed on: 27th April 2020

terrible no support with my faulty car

i bought a brand new car and i have had nothing but problems black horse can not help me with .even though i am positive they are responsible for the quality of the goods they say their insurance doesn't cover them for the quality of the goods after the point of sale i am very disappointed and stuck paying for a car that is broken and i no longer enjoy. Reviewed on: 11th January 2020

Great price

I recieved car finance with black horse, easy to apply and good APR, very pleased with the outcome. TVery friendly on the phone and cleared up a few early settlement figures with me with no issues. Reviewed on: 20th April 2019

Are you a business? Get insights, reply to reviews, invite customers and understand their needs

Join Smart Money People

Keep up to date on ratings of your favourite businesses. Find out about our awards and write new reviews with ease

Create an account

News, guides and insight from our team

View resource hub