25k Car I cant use!

Bought a Ford Kuga in Feb 22 two days later all four tyres were flat turned out to defective tyre valves dealer replaced. July 22 reoccurrence dealer replaced. Sept 22 reoccurrence. Have contacted Black Horse and they want 52 days to investigate now, afte Read more

Bought a Ford Kuga in Feb 22 two days later all four tyres were flat turned out to defective tyre valves dealer replaced. July 22 reoccurrence dealer replaced. Sept 22 reoccurrence. Have contacted Black Horse and they want 52 days to investigate now, after numerous calls, some without getting a response, Black Horse want me to book the car, a 25k car, their car, into a ‘Quik Fit’ so that they can verify the defect as they are of the opinion the valves are being tampered with! Basically they are leaving me to pursue the dealer on their behalf ay my wits end. Don’t use Black Horse for the purchase of your car their customer services are a disgrace. Looks like I will have to go to the Ombudsman.

Reviewed on 5th October 2022

Graham True

Great Interest rates

Low interest rates meant I can have the very best car I can afford

Reviewed on 8th August 2022

Liam

Recommended

I took out a 7 year car finance loan with Black Horse which is almost paid in full now. Great communication. Great rates. I would definitely use them again.

Reviewed on 12th July 2020

Helen Tyler

Decent and well known company

Got my car finance through black horse and I honestly can't complain with the service I have received from them. They were very quick in approving my car finance and offer me a payment holiday when I had some trouble making payments recently. Every intera Read more

Got my car finance through black horse and I honestly can't complain with the service I have received from them. They were very quick in approving my car finance and offer me a payment holiday when I had some trouble making payments recently. Every interaction I've had has been very smooth and efficient

Reviewed on 11th July 2020

Bowdy84

Short and honest

I have used black horse finance on a few occasions. I have found that the process was simply and quick. They also do keep you updated with letters. I think I would be better to have information sent via email just to save on paper/carbon footprint. I over Read more

I have used black horse finance on a few occasions. I have found that the process was simply and quick. They also do keep you updated with letters. I think I would be better to have information sent via email just to save on paper/carbon footprint. I overall happy with the service.

Reviewed on 15th June 2020

Gemma Downs

Simple to use

Simple to use and easy to keep track of your balance.

Reviewed on 8th June 2020

J Robson

No issues

I have no issues with my car loan. Easy to check payments online

Reviewed on 27th April 2020

MonikaRyn

terrible no support with my faulty car

i bought a brand new car and i have had nothing but problems black horse can not help me with .even though i am positive they are responsible for the quality of the goods they say their insurance doesn't cover them for the quality of the goods after the p Read more

i bought a brand new car and i have had nothing but problems black horse can not help me with .even though i am positive they are responsible for the quality of the goods they say their insurance doesn't cover them for the quality of the goods after the point of sale i am very disappointed and stuck paying for a car that is broken and i no longer enjoy.

Reviewed on 11th January 2020

Santos Calvo-Westcott

Great price

I recieved car finance with black horse, easy to apply and good APR, very pleased with the outcome. TVery friendly on the phone and cleared up a few early settlement figures with me with no issues.

Reviewed on 20th April 2019

mango14

Good but not great

Nothing out of the ordinary. Charges for changes not too high.

Reviewed on 4th April 2018

LScott

Super helpful

Veey helpful staff and firm with no quibbles and great customer service helpline. Very recommended.

Reviewed on 4th July 2017

Dan Clay

Claim paid quickly

Claim paid within 48 hours and money in the bank same day.

Reviewed on 22nd June 2017

Andrew Smith

Good Deal

Had a good price and i would use again

Reviewed on 12th June 2017

Dolly Helen Anderson

Returning Customer

I've had Black Horse car finance for a number of years now & actually chose them over another car finance company for my last car. Really good updates via statements / online during the loan period & easy to deal with when completing the finance period

Reviewed on 15th May 2017

Michael Harris

Brilliant

Black horse have financed a lot of our cars an they are all round brilliant any problems they sort it. I am always happy with the customer service representatives always there to help

Reviewed on 10th May 2017

Kayleigh Burgess

Very good online service

Very happy with lender, easy online service. Happy customer.

Reviewed on 1st May 2017

Steven Murray