Alphera Financial Services Alphera Hire Purchase Reviews

Useless

All I needed was a copy of my finance agreement for my accountant. After three phone calls over three days, and a final 35 minute phone call, I still haven’t received the document/agreement. They kept sending me an agreement which wasn’t for me, and wa...

All I needed was a copy of my finance agreement for my accountant. After three phone calls over three days, and a final 35 minute phone call, I still haven’t received the document/agreement. They kept sending me an agreement which wasn’t for me, and was for a completely different person and car. I will never use this company again.

Stuart CrosbyLevel 1

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Crap service

Pay off in full, they miss part of payment , ring to sort, get a letter saying I am in arrears, ring again, oh it's just automated, no apology no nothing, managers all in a meeting. Won't go near again

IanLevel 1

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Excellent

They helped me every step of the way and allowed me to get my dream car.

DeanLevel 1

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Fast Response

Fast responses and credit level responded to my expectation

SophieLevel 1

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Brilliant

Found it to be a quick and easy process with no issues

J PLevel 1

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Here to cheat your money. They do not honour the terms of the contract

Never go with Alphera financial...

Never go with Alphera financial services!
Despite me cancelling the agreement within 3 days, well within my rights of cancelling within 14 days as per the contract, and providing them evidence of me doing so, they are still trying to make me pay an advance of £9000 plus interest!
They can't even honour the contract and the 14 day cooling off period.

Lip LeeLevel 1

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Excellent service

The support they offer customers is excellent

JupiterLevel 1

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Great customer service

Alphera have made getting finance very simple and their customer service is good

Ben Level 1

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Terrible service I advise everyone staying away from this company.

They are there not to serve but how to get you in to rip you off. I xm trying to pay off the loan of 30.000 thru would only give discount of $85.00 for whole amount owed while charging 7% interest.

TorCanLevel 1

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top notch service & highly recommended

Alphera was the only company that considered financing the SUV I desperately needed due to a permanent disability. They're extremely flexible and always supportive if I need them to take a payment late or whatever. I'm shocked by the poor ratings...

Alphera was the only company that considered financing the SUV I desperately needed due to a permanent disability. They're extremely flexible and always supportive if I need them to take a payment late or whatever. I'm shocked by the poor ratings here, as long as you communicate with them I have found they bend over backwards to help. I wouldn't hesitate to recommend their services to anyone.

Sarah Louise ShawLevel 1

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Car loan was paid off two weeks ago, still no title

Our car loan was paid off over two weeks ago and Alphera has not released our title. We were told they were holding it until our funds cleared (which was 2 weeks ago) and now they say it's released when we call everyday but everyday our states...

Our car loan was paid off over two weeks ago and Alphera has not released our title. We were told they were holding it until our funds cleared (which was 2 weeks ago) and now they say it's released when we call everyday but everyday our states confirms it has not been. We now have to get our attorney involved. DO NOT USE THIS COMPANY!!

Ashley CLevel 1

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Useless!

Was with alphera for awhile using them as the go to company for my car finance. I sold my car to another company clearing off the settlement figure quoted and the following month they took a payment from my bank for the car i no longer owned, i phoned...

Was with alphera for awhile using them as the go to company for my car finance. I sold my car to another company clearing off the settlement figure quoted and the following month they took a payment from my bank for the car i no longer owned, i phoned up and when i eventually got through after waiting an absolute AGE! i explained my situation and they said 3 to 5 working days the money will be refunded. 5 days later no refund, i ring back up again and am again waiting for somebody to pick up the damn phone for a long time again and the man says nope its 5 to 7 working days sorry a few more working days pass (way over the 7 they told me) and still no money!! i have called back up again today and they've now told me to wait a further 7 days!!..... useless!! if the shoe was on the other foot i'm sure my nice new car would have been on the back of a truck long before then! don't use unless you wish to be lied to and have a company that don't ever seem to be around to answer calls or help you. Still awaiting a refund please don't put yourself through the hassle of dealing with this useless lot!.

g p Level 1

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Don't use if possible

I think there is 1 person in the UK office ,shocking waiting times on hold, actually waited at one point for an hour and still no connection to a live person ,disgusting

AnonymousLevel 1

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STAY AWAY FROM THIS COMPANY!!

PAID OFF MY CAR LOAN AND NOW THEY REFUSE TO RELEASE THE LEIN. I AM IN THE PROCESS OF FILING A SUIT.

RONALD WILLETLevel 1

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stay away

my wife got a bmw and alphera holds the loan she got breast cancer and fell behind on payments she was told she could extend the payments by four months now the four months have been payed and they want 1589.02 the wont tell us what this is for we...

my wife got a bmw and alphera holds the loan she got breast cancer and fell behind on payments she was told she could extend the payments by four months now the four months have been payed and they want 1589.02 the wont tell us what this is for we made 65 payments on a 60 month this is not right we get the run a round every time we call them the letters they sent us say we are up to date but with more money added wtf is this the kind of people you want to do business with?not us never again and we will tell everyone we know to stay away from these crooks the Runners

ed Level 1

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