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Alphera Financial Services: Alphera Hire Purchase reviews

Name: Alphera Hire Purchase
Rating: 1.6 (57 reviews)

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1.60

Based on 57 reviews, last reviewed 14th Apr 2026

No new 5 star reviews

in the past 90 days

100% increase in 1 star reviews

in the past 90 days

19%

2 star

75%

Latest highest rating:

5

Great service I have always received great service from Alphera, just signed a second deal with them. It’s nice to deal with a large financial organisation that und... Read more Reviewed on: 8th November 2021

Latest lowest rating:

1

When the car breaks, you are on your own Setting up a PCP car finance plan with Alphera (through the Broker Zuto was easy. The latter does most of the work including negotiating with the car ... Read more Reviewed on: 14th April 2026

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About this product

Alphera Financial Services car finance reviews can help drivers like you to find out more about Alphera Financial Services before you take a loan to buy that next car. Alphera Financial Services car finance reviews on Smart Money People are written by drivers like you to help other drivers find the best car finance company for them. Smart Money People is the UK's leading financial services review site, so join us today by writing your honest review. Together, we can make financial services work better for everyone.

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Alphera Financial Services Alphera Hire Purchase reviews (57)

When the car breaks, you are on your own

Setting up a PCP car finance plan with Alphera (through the Broker Zuto was easy. The latter does most of the work including negotiating with the car dealer.) This part of the experience is very good. However, if something goes wrong with the car you really are on your own. My engine suffered a catastrophic failure with a repair bill of £7000 after just over a year. Alphera finance company told me, a) I can pay off the car and keep it b) early surrender but I pay a huge fee and also pay the difference between the book value and what they get at an auction (with a dead engine it would not be much) c) And I must continue to pay the monthly amount regardless. Alphera technically own the car until the last balloon payment is paid, I was just seeking some help with the repair cost. Even though the actual fault is a known weakness in this type of engine (so was present at the time of purchase) I have been informed that all liability is with me and they are not prepared to entertain any financial assistance. So, I do not own the car, the engine repair bill is mine to bear and Alphera could not care less. They are not prepared to do anything to assist. Thanks! Judging by many of the other reviews on here, I'm not alone in my condemnation of this company. Reviewed on: 14th April 2026

I am extremely dissatisfied with the way this compan...

I am extremely dissatisfied with the way this company has handled my account. I always paid every monthly payment on time and in full, never once falling into arrears. After my car was stolen, the insurance company paid around 80% of the remaining balance, and I personally settled the difference just a few days later. Despite this, I was wrongly informed that my account was “in arrears.” When I questioned how this was possible, given my flawless payment history, I was told: “it’s just the way we do things.” Shortly after, I received a formal “Notice of Arrears” from their collections department, along with an FCA flyer about debt advice and financial stress. This was completely inappropriate, misleading, and insulting, considering my account was never in arrears at any point. In my view, this company’s conduct is unacceptable, unprofessional, and shows a disregard for treating customers fairly. I would strongly caution others based on my experience. Reviewed on: 12th September 2025

AVOID AVOID AVOID

AVOID AVOID AVOID , whatever you do please go to your Bank , online loans or any other loan provider before using these cowboy's, they should be closed down I don't know how they get away with it Reviewed on: 26th June 2025

Awful company

had no choice when came to useing these guys when got my new car as my dealer only used them. But been very interesting and difficult experience for me. Very difficult to get through talk to someone. Don't reply to emails. Very unhelpful when comes to trying pay settlement off and don't check thier accounts properly. Reviewed on: 19th February 2024

Abusive fees

Very unprofessional company, very rude abusive fees, scammers!!! Avoid. They don't know how to talk with people on phone they sound like retardinho Reviewed on: 10th May 2023

Policy changed without customer being made aware and rude staff

Saj I think he’s name is as I couldn’t understand him at all, Linda and Zoe (executive apparently) not sure how she’s very rude and if you try to talk she will terminate the call. I would ask everyone to call and request your settlement figure via email Reviewed on: 28th February 2023

2 weeks to process a refund, a joke of a company!

Long story short, there was over a thousand pounds overpay on my statement, it took them two weeks ‘to investigate’, took me over 10 phone calls to finally get a refund from a person that finally took pity on me a processed it within 10 minutes, 10 minutes that’s how long it took and I’ve been fighting to get my money back for 2 weeks, while being constantly lie to - oh yeah you will get it tomorrow, next day? Oh yeah sorry my colleague made a mistake and it’s gonna be tomorrow, and so on for two weeks. Avoid this company as much as you can! Reviewed on: 22nd February 2023

COWBOY COMPANY RUN BY USELESS TOSSERS

The absolute worst company I have ever dealt with. So rude, so thick as they don't seem to understand e mails, don't understand telephone conversations. In fact they are useless. DO NOT TAKE FINANCE WITH THIS COMPANY. YOU'LL REGRET IT Reviewed on: 21st February 2023

Worst Service Ever

They don't answer any calls or correspondence requesting settlement. Rogues Reviewed on: 21st February 2023

Transphobic and Discriminatory Staff

Transphobic Team promoting hate against LGBT+ individuals I have had a Finance Agreement with Alphera Financial since 2020 never missed a payment due to my job i was abroad working i transferred my car into my family’s member name who is also on the insurance incase if i was killed abroad as i went to work in a war ridden country. Alphera Sent me a letter while there have been numerous postal strikes and post being late they ask me to ensure the V5 is on my name and send proof of insurance the letter was dated on the 18th of Jan i got the letter on 9th of Feb, the deadline they gave me was until the 7th of feb as only two days difference i called them about 100 times there lines was closed i immediately took steps to rectify the problem i changed the car back and sent then all the required documents they agreed to review it with a manager i disclose to them i am also trans and i am starting to transition to a transgender at this point this discussions took a complete turn they are a bunch nasty disgusting racist discriminatory individuals they decided to terminate my contract because i breached the terms and missed the deadline by two days and now they intend on ruining my credit and my life by reporting it on my credit as default and i never missed one single payment of 696.00 a month I cannot believe they are allowed to get away with this and the UK government and regulatory authorities give these people the power to inflict harm abuse and discrimination to innocent members of society shameful Reviewed on: 15th February 2023

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