I have been with black horse for the past two years and they’ve been very good and easy to access via their website and client... I have been with black horse for the past two years and they’ve been very good and easy to access via their website and client portal. This makes it easier to contact someone near enough at anytime you need. Read more Read less

So far so good. They have an online portal where you can check any outstanding balance, make overpayments, change your billing date and more.

Very bad customer service and incomprtent staff. Every advisor will tell you a different story. Advisor name Maryam she is like shouting and screaming if... Very bad customer service and incomprtent staff. Every advisor will tell you a different story. Advisor name Maryam she is like shouting and screaming if you ask any qurstions and will hang up on you. Extremely bad experience. Wont suggest anyone to take finance from this company Read more Read less

Absolutely terrible service. We’re not willing to help us at all. Had nothing but problems with our car , had it for 10 months and... Absolutely terrible service. We’re not willing to help us at all. Had nothing but problems with our car , had it for 10 months and nothing but problems. £4000 spent on it so far. As I said do not use this finance company. Read more Read less

Throughout the pandemic These black horse ‘professionals’ advised me to take a break from paying my finance as the world wasn’t in a good place... Throughout the pandemic These black horse ‘professionals’ advised me to take a break from paying my finance as the world wasn’t in a good place and there wasn’t a lot of money coming in, and because of my mental health, so I listened and took a break from it, for at least four months now me and my mother have been ringing to try and set these payments back up £(170) but we got refused and got told we needed an expended report, I didn’t have a job because of my mental health like I said up there ^ you then took me to court and told the judge I hadn’t paid anything towards the car, I’ve got the statements and the proof in front of me right now, how dare you, would you like me to share these photo of proof??? I also offered £1,000 to try and clear my arrears off, they declined, and said she was only attending the phone call today to get the car back, if you’d already made your minds up and had already decided what was going to happen why go through court and waste peoples time and money!!!! I’m now having to go back to my doctors to get a stronger MG of depression tablets because you guys just didn’t want to set my payments back up, I have two elderly grand parents at home who I care for, I needed that car to be able to take them backwards and forwards to the Hospital, doctors appointments etc, your representative as well who showed for you on the phone didn’t have a clue what she was talking about, stuttering down the phone to the judge, I sent my post of recorded delivery so I know for a fact you got it, did you just not send it to the courts or did it mysteriously go missing? This finance is a joke, it’s put out there to help you, do you really think this is helping people??? Your wrong ens, I hope this review makes you feel good! DO NOT USE BLACKHORSE FINANCE ⚠️⚠️⚠️⚠️⚠️⚠️ Read more Read less

Having a rather low credit score, they were the only ones who accepted me to be able to buy the car I wanted.

hard to contact by phone ore email

The banking app does everything you need

I had major issues with my car from dealers my fianace company resolved them within a few weeks and got me my refund back very pleased excellent service