This has been one of the most stressful and upsetting experiences we have ever had with a finance company. We financed a car through Black... This has been one of the most stressful and upsetting experiences we have ever had with a finance company. We financed a car through Black Horse and within less than six months, it broke down. It was later discovered that the vehicle had been involved in a major accident before we bought it, something that was never disclosed to us. Documentation relating to this was actually found inside the car itself. Since then, the vehicle has been in and out of the garage multiple times. The most frightening issue is water leaking inside the car. This is an electric vehicle, which makes this an extremely serious safety concern. We have an eight-year-old child who travels in this car, and we genuinely do not feel safe using it. The situation has caused enormous stress to our family. We have lost time, paid for taxis, rearranged work and childcare, and spent countless hours chasing garages and the finance company. We were given replacement vehicles that were initially not comparable to what we are paying for, which caused even more disruption. Despite all of this, Black Horse have dismissed the problems as “not significant” and offered just over £300 compensation, while refusing to end the finance agreement. That response feels incredibly dismissive given the repeated failures, safety concerns, and emotional toll this has taken on us. At no point have we felt listened to, supported, or protected. Instead, we are expected to continue paying for a car we no longer trust or feel safe driving. I am sharing this experience so other people can make an informed decision. If safety, accountability, and support matter to you, please think very carefully before choosing Black Horse Finance. Read more Read less

Everything is fine. No problem at all

Black horse accepted me for finance twice and both times I seemed to be hit with incredibly hight interest rates which did not suit my... Black horse accepted me for finance twice and both times I seemed to be hit with incredibly hight interest rates which did not suit my affordability. At the time, I was a typical young adult with no idea about money and was targeted by a company that could exploit this side of me. Never again. Read more Read less

Useful App which leaves everything clear - you know where you stand

Brilliant to deal with. ‘ I’ll be back

I have been with black horse for the past two years and they’ve been very good and easy to access via their website and client... I have been with black horse for the past two years and they’ve been very good and easy to access via their website and client portal. This makes it easier to contact someone near enough at anytime you need. Read more Read less

So far so good. They have an online portal where you can check any outstanding balance, make overpayments, change your billing date and more.

Very bad customer service and incomprtent staff. Every advisor will tell you a different story. Advisor name Maryam she is like shouting and screaming if... Very bad customer service and incomprtent staff. Every advisor will tell you a different story. Advisor name Maryam she is like shouting and screaming if you ask any qurstions and will hang up on you. Extremely bad experience. Wont suggest anyone to take finance from this company Read more Read less

Absolutely terrible service. We’re not willing to help us at all. Had nothing but problems with our car , had it for 10 months and... Absolutely terrible service. We’re not willing to help us at all. Had nothing but problems with our car , had it for 10 months and nothing but problems. £4000 spent on it so far. As I said do not use this finance company. Read more Read less