Voting in the British Bank Awards 2023 is open! - Choose your winner!

Frequently Asked Questions (FAQs)

When does voting commence?

Voting opens on 9 January 2023 at 10am and closes on 11 April 2023 at 11.59pm.

Between the 9 January and the 19 March 2023 at 11.59pm, customers can vote for any firm they choose and this voting will determine our finalist shortlist. On 20 March 2023 we’ll confirm the finalist shortlist, based on the voting to date. Customers can continue to vote for these finalists until voting closes on 11 April 2023. All votes during the period 9 January to 11 April will be counted for finalists.

How can my firm take part?

Please email [email protected]. We’ll let you know the next steps and if you’re a consumer facing provider, we’ll make sure you have a review page on our Smart Money People website.

How much does it cost to take part?

There's no entry cost.

What is the voting process?

Your firm will need to register and have a review page on the Smart Money People website. You will then be supplied with a link to provide to your customers, who can vote for your firm in specific product categories. Customers can also vote directly via the Smart Money website, leaving feedback on a product. That's it! From landing on the page, to submitting their vote, it should take two minutes or less.

What personal data do we capture?

We ask voters their name and to provide an email address. This helps us to validate votes and to communicate with the winner of our prize draw. We do not capture any account specific information, nor do we share this data with third parties. We are registered with the ICO: ZA190919

Who is eligible to enter?

The awards are open to all financial firms within the banking industry. You’re eligible to take part in your product categories. We also have some non-product specific categories.

Who can vote?

Customers who are UK residents and aged 18 years and over are eligible to vote in all categories and will be entered into the prize draw. The exception is our award for 'Best Children's Financial Provider', where customers aged 16 years and over can vote.

How does the £1,000 prize competition work?

We will randomly select a winner from all customers that leave a valid review during the voting period. Our Terms and Conditions are available here.

Are employees allowed to vote?

To keep the process fair, employees (or friends and families of employees) are not allowed to vote for the firm they work for.

Can firms enter more than one category?

Yes. You may enter as many different categories as you are eligible for. Please speak with a member of our team if you’re unsure which category to enter.

Can customers vote multiple times?

A customer can vote multiple times for different firms, or the one firm, across different categories. If we detect a customer has left multiple votes for the same firm and category only one vote will be eligible.

Can firms incentivise customers to vote?

To keep the process fair, we do not allow firms to incentivise their customers to vote. If this is detected, these reviews will be removed from the overall rating process to determine winners.

How do we detect ineligible voting?

We work hard to make sure that the results of the British Bank Awards are fair, robust and a reflection of the current state of play in the industry. We've honed a robust validation process to spot suspect voting.

How are winners decided?

Our awards are one of the few awards in the industry solely based on customer feedback. Winners are determined based on the ratings received from the customer feedback, subject to meeting our minimum criteria. All finalist firms are automatically eligible for our 'Best of' and 'Champion' awards.

When are the winners announced?

Winners will be announced at our awards event which will be held at The Londoner, Leicester Square, London on the 11 May 2023. Please visit our events page for more information and ticket details.

How much does it cost to attend the event?

Our events page provides an overview of the two most popular award evening packages and details of discounts available for early booking. Please contact us if you wish to discuss a bespoke package.

Can my organisation sponsor an award?

We have a range of sponsorship packages available for the British Bank Awards. If you are interested in sponsoring an award, or the event itself, please contact us at [email protected] and we'll send you our sponsorship pack.