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Caravan and Motorhome Club: Motorhome Insurance reviews

Name: Motorhome Insurance
Rating: 4.89 (3039 reviews)

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4.88

Based on 3,039 reviews, last reviewed 25th Oct 2024

86% decrease in 5 star reviews

in the past 90 days

100% decrease in 1 star reviews

in the past 90 days

92%

Latest highest rating:

5

There’s a clue in the name! They understand camping caravaning and campervans / motorhomes. Especially campervans as distinct from converted “white vans” Reviewed on: 25th October 2024

Latest lowest rating:

2

First insurance claim in 20 years so an actual review First time in 20 years I have made an insurance claim so I feel I'm able to review. I bought through the club because of value for money for the revie... Read more Reviewed on: 6th September 2024

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About this product

The Caravan and Motorhome Club offer a motorhome insurance policy.

The motorhome policy includes cover for clothing, non-permanent fixtures and baggage. You also get up to 10 nights accommodation if your motorhome becomes unusable in an accident or loss.

Caravan and Motorhome Club insurance reviews help you find out what it’s really like to be a customer. If you’ve used Caravan and Motorhome Club insurance before, you can also leave a review and share your experience.

Caravan and Motorhome Club Motorhome Insurance reviews (3039)

Review of the Caravan and Motorhome Club, Motorhome Insurance:

First insurance claim in 20 years so an actual review

First time in 20 years I have made an insurance claim so I feel I'm able to review. I bought through the club because of value for money for the reviews obtained. My own experience differs. My van was hit by a driver of a French registered car whilst parked in a car perk in France. My initial call was logged with the claims company on the day of the accident, I was sent a claim reference by text along with the contact number for AXA and informed they would contact me directly for full details. After 2 days with no contact I rang AXA to find no record of the claim. AXA took the details and I then received conflicting emails from different departments. Further calls resulted in staff telling me they had everything required. About 2 weeks later I had an email saying further details of third party needed. Another call resulted in being told all info was correct. The repairs were authorised and while waiting for parts I enquired by phone as to progress of admission of third party for fault and how to claim for accommodation overnight whilst repair done. I was told I would have to apply directly to third party's insurance and they would forward their email address. A month later, about to attend the workshop for repairs, I rang AXA again as I had not received the email address. This time told that no contact has been made with the third party insurance yet with an unbelievable reason as to why. Also told that legitimate expense claims should be dealt with by them as part of the claim. This is 2 months after reporting the accident. The service agent I spoke to today has raised a complaint and I am also awaiting contact from the foreign claims department with an explanation. Reviewed on: 6th September 2024

Reply from Caravan and Motorhome Club We are very sorry to hear that you had a poor experience with Axa on this occasion. This is not what we wish for our members to experience. We take insurer claims service very seriously and are always happy to follow up any issues via our broker partner Devitt, who will investigate with the relevant insurer. Although you have rightly raised a complaint with the insurer, if you contact Devitt on [email protected] they should be able to support you with this. Response date: 10th September 2024

Friendly and polite staff, excellent value for money...

Friendly and polite staff, excellent value for money and nice knowing my motorhome is insured with a reputable and household name insurance company Reviewed on: 12th October 2024

Very polite staff excellent toilet cleanness well ke...

Very polite staff excellent toilet cleanness well kept pitches and general site areas Reviewed on: 12th October 2024

Easy to organise and set up Reasonable value

Easy to organise and set up Reasonable value Reviewed on: 11th October 2024

Checked all the usual comparison sites and found th...

Checked all the usual comparison sites and found that you were the winner in terms of price. When I needed to make changes to the policy everything went smoothly without the usual hassle of £30 for this and £50 for that. Reviewed on: 11th October 2024

Seamless process and great prices

Seamless process and great prices Reviewed on: 11th October 2024

Efficient, helpful & reasonable price

Efficient, helpful in answering questions. Reasonable price. Reviewed on: 11th October 2024

Great stay in the New Forest.

Great stay in the New Forest, ultra clean camp site, showers and toilets. Friendly staff and great value for money within the area. Reviewed on: 11th October 2024

Great club.

Great club. Great sites. Great insurance. Reviewed on: 11th October 2024

Good value

Good value this year with useful extras included. Reviewed on: 11th October 2024

website/ booking process

Hi - new website/ booking process not as user friendly as previous one, Reviewed on: 11th October 2024

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