Write a review

Caravan and Motorhome Club: Motorhome Insurance reviews

Name: Motorhome Insurance
Rating: 4.89 (3039 reviews)

View other Caravan and Motorhome Club products

4.88

Based on 3,039 reviews, last reviewed 25th Oct 2024

86% decrease in 5 star reviews

in the past 90 days

100% decrease in 1 star reviews

in the past 90 days

92%

Latest highest rating:

5

There’s a clue in the name! They understand camping caravaning and campervans / motorhomes. Especially campervans as distinct from converted “white vans” Reviewed on: 25th October 2024

Latest lowest rating:

2

First insurance claim in 20 years so an actual review First time in 20 years I have made an insurance claim so I feel I'm able to review. I bought through the club because of value for money for the revie... Read more Reviewed on: 6th September 2024

Read all reviews See your review

About this product

The Caravan and Motorhome Club offer a motorhome insurance policy.

The motorhome policy includes cover for clothing, non-permanent fixtures and baggage. You also get up to 10 nights accommodation if your motorhome becomes unusable in an accident or loss.

Caravan and Motorhome Club insurance reviews help you find out what it’s really like to be a customer. If you’ve used Caravan and Motorhome Club insurance before, you can also leave a review and share your experience.

Caravan and Motorhome Club Motorhome Insurance reviews (3039)

Review of the Caravan and Motorhome Club, Motorhome Insurance:

First insurance claim in 20 years so an actual review

First time in 20 years I have made an insurance claim so I feel I'm able to review. I bought through the club because of value for money for the reviews obtained. My own experience differs. My van was hit by a driver of a French registered car whilst parked in a car perk in France. My initial call was logged with the claims company on the day of the accident, I was sent a claim reference by text along with the contact number for AXA and informed they would contact me directly for full details. After 2 days with no contact I rang AXA to find no record of the claim. AXA took the details and I then received conflicting emails from different departments. Further calls resulted in staff telling me they had everything required. About 2 weeks later I had an email saying further details of third party needed. Another call resulted in being told all info was correct. The repairs were authorised and while waiting for parts I enquired by phone as to progress of admission of third party for fault and how to claim for accommodation overnight whilst repair done. I was told I would have to apply directly to third party's insurance and they would forward their email address. A month later, about to attend the workshop for repairs, I rang AXA again as I had not received the email address. This time told that no contact has been made with the third party insurance yet with an unbelievable reason as to why. Also told that legitimate expense claims should be dealt with by them as part of the claim. This is 2 months after reporting the accident. The service agent I spoke to today has raised a complaint and I am also awaiting contact from the foreign claims department with an explanation. Reviewed on: 6th September 2024

Reply from Caravan and Motorhome Club We are very sorry to hear that you had a poor experience with Axa on this occasion. This is not what we wish for our members to experience. We take insurer claims service very seriously and are always happy to follow up any issues via our broker partner Devitt, who will investigate with the relevant insurer. Although you have rightly raised a complaint with the insurer, if you contact Devitt on [email protected] they should be able to support you with this. Response date: 10th September 2024

Great price, great customer service

The process was easy, the person I spoke to to get a quote was informative and answered all of my questions as I was new to owning my camper and first insurance on it. He explained it all clearly and I had peace of mind knowing it had all what I needed. Reviewed on: 11th October 2024

Not the beat offer I was expecting couldn’t match th...

Not the beat offer I was expecting couldn’t match therefore more expensive than others. Reviewed on: 11th October 2024

Excellent customer experience and superb value.

Excellent customer experience and superb value. Reviewed on: 11th October 2024

Found through compare the market fairly easily

Found through compare the market fairly easily Reviewed on: 11th October 2024

Always good customer service.

Always good customer service. Friendly and very helpful staff. Reviewed on: 11th October 2024

Did not take insurance - It.

Did not take insurance - It. Was too expensive Reviewed on: 11th October 2024

GREAT SERVICE

Always go the extra mile to make sure they get the best insurance for us. When there is any uncertainty of what we would like, the staff always take there time to explain and make sure we understand what is involved, Reviewed on: 11th October 2024

Very easy to take out motorhome insurance at a good...

Very easy to take out motorhome insurance at a good price Reviewed on: 11th October 2024

Every Site we have booked has been spotlessly clean,...

Every Site we have booked has been spotlessly clean, well looked after, and staff are always welcoming, knowledgeable, and helpful. A pure joy. Reviewed on: 11th October 2024

Lovely sites and wardens, know what you’re getting!

Lovely sites and wardens, know what you’re getting! Reviewed on: 11th October 2024

Do you have a different Caravan and Motorhome Club product?

Share your experiences with products to help others make smarter financial decisions and learn more about different products available. Write a review

There's still more to see!

Caravan and Motorhome Club has a range of products available. Check the ratings of each product to find the right one for you. View all products

Join Smart Money People

Keep up to date on ratings of your favourite businesses. Find out about our awards and write new reviews with ease

Create an account

News, guides and insight from our team

View resource hub