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Carole Nash: Insurance Broker reviews

Name: Insurance Broker
Rating: 3.72 (23 reviews)

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3.72

Based on 23 reviews, last reviewed 21st Aug 2026

100% increase in 5 star reviews

in the past 90 days

100% increase in 1 star reviews

in the past 90 days

35%

22%

3 star

2 star

43%

Latest highest rating:

4

I believe they have excellent customer advisors and... I believe they have excellent customer advisors and their customer service is excellent. Reviewed on: 21st August 2026

Latest lowest rating:

1

Could not change vehicle on portal, wasted over an h... Could not change vehicle on portal, wasted over an hour. they charge more for telephone interaction changes as well when you do it yourself. reasonabl... Read more Reviewed on: 22nd July 2026

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About this product

Our Carole Nash Insurance Broker reviews can help you to find out what life as a Carole Nash customer is really like. We know that a good Insurance Broker can help you when you're looking to find a new insurance policy...so why not tell us about your customer experience today! 

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Carole Nash Insurance Broker reviews (23)

great company great price

Very happy with this company. Got a really good quote which included everything I needed including No Claims Discount Protection. Very clear and easy to get quote and then go ahead and take out this insurance. Very quick sending everything to me digitally. Would highly recommend. Reviewed on: 11th August 2023

Awful customer service

Awful customer service. Unable to cancel automatic insurance renewal online so phoned the call centre. Explained to the call taker said that I didn’t want to renew my policy, she told me my policy would not be renewed. A week later they took the next years annual fee from my account ( a week before the policy ended). Phoned customer service and the call taker was rude and told me it would take 2 weeks to refund my money. Reviewed on: 25th July 2023

Excessive charge on policy cancellation

I renewed my car insurance with Carol Nash Insurance on 6 May 2023 at an annual premium of £145. 17 Days later I sold the vehicle and the charge from Carol Nash Insurance for the 17 days on cover was £149 or an annual equivalent of £3,199 which I find is excessive and came as a complete shock. I am posting this review as a warning to anyone who is insured with Carol Nash Insurance and the excessive charge that they may wish to make if you cancel your policy. Reviewed on: 13th June 2023

Happy with them.

I'm genuinely happy with Carol Nash.. hassle-free motorcycle insurance. Eight three recoveries a year if you break down. Excellent customer service generally very good with them. Customer complaints procedure also very good. Reviewed on: 3rd April 2023

Avoid them like the plague. Awful company - they WILL rob you

I was insured with them (for my car) 18 hours...18 HOURS before they text me to say that, with my old insurer, they had a "fault" claim for when my car windows were smashed by vandals - and which had not affected my NCD of 4 years. Due to this they wanted to change my policy and add an EXTRA £201; increasing my policy to just over £400 - 110%! Obviously I wasn't going to accept that, so i just said cancel & I'd look elsewhere. That is when they mentioned the dreaded "admin fee" of £25. I'd been insured (technically not been insured) for less than ONE DAY; during which THEY had changed my contract with them, not the other way round. Despite my protests and insisting they take no more money from me (I'd already paid a £19 deposit - which of course I was never going to see again) they were not moving! Pure, utter, greed! Insurance highway men! Avoid like the plague. Awful company! Reviewed on: 8th December 2022

Awful service

Bad customer service and that's if you can get through Reviewed on: 13th August 2022

Hassle free Motorbike Insurance

Efficient and easy to set up motorbike insurance with competitive prices Reviewed on: 13th January 2022

Real upfront insurance for Bikers of all ages.

I moved away as I got a cheaper quote,Big regrets,iwillonly goto insurance I can actually talk to direct in future,nota Chat line that does not correct my details with out an unbelievable fixed charge. Reviewed on: 8th October 2021

Utterly Useless

Utterly useless. For two days now have I been trying to get an MTA sorted on my policy, simply for a change of bikes. Everytime having to go through all the details again and again and again, only for it to be referred and then to come back with an additional £1000 on a policy that is less than half that (with full NCB and 20+ years licence, no accidents or convictions). Now having to cancel the policy and restart as the online portal will quote £580 - however, no one is answering the phones and the online chat just gets cutoff abrubtly as if the customer service reps aren't interested in solving thier problems - not even offering to take my phone number and call me back to get things resolved. Absolutely awful customer service trying to get this sorted and because of that I cannot in an any way recommend Carole Nash any more - what would they be like if I had to make a claim? Reviewed on: 24th June 2021

Great service with caring staff

I've had great service over the years, with competitive quotes and fantastic support a number of years ago when I had an accident. Bike collected, fixed up and delivered before my bones had started to heal. The workshop that was fixing the bike even called me a couple of times to see how I was and check rebuild details. A great company in my experience. Reviewed on: 23rd November 2019

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Carole Nash: Insurance Broker reviews

100% increase in 5 star reviews

100% increase in 1 star reviews

Latest highest rating:

4

Latest lowest rating:

1

About this product

Review Carole Nash: Insurance Broker now

Carole Nash Insurance Broker reviews (23)

great company great price

Awful customer service

Excessive charge on policy cancellation

Happy with them.

Avoid them like the plague. Awful company - they WILL rob you

Awful service

Hassle free Motorbike Insurance

Real upfront insurance for Bikers of all ages.

Utterly Useless

Great service with caring staff

Review Carole Nash: Insurance Broker now

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