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Carole Nash: Insurance Broker reviews

View other Carole Nash products
3.40
Based on 24 reviews, last reviewed 3rd Nov 2026
100% increase in 5 star reviews
in the past 90 days
No new 1 star reviews
in the past 90 days
See only 5 star reviews
33%
See only 4 star reviews
21%
3 star
See only 3 star reviews
0%
2 star
See only 2 star reviews
0%
See only 1 star reviews
46%

Latest highest rating:

4

I believe they have excellent customer advisors and... I believe they have excellent customer advisors and their customer service is excellent. Reviewed on: 21st August 2026
Mrs T's avatar
Mrs T

Latest lowest rating:

1

Trying to make a claim after my motorcycle was stolen. Trying to make a claim after my motorcycle was stolen. Their website states the easiest way to make a claim is on line, but the website doesn't provid... Read more Reviewed on: 3rd November 2026
neil h's avatar
neil h
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About this product

Our Carole Nash Insurance Broker reviews can help you to find out what life as a Carole Nash customer is really like. We know that a good Insurance Broker can help you when you're looking to find a new insurance policy...so why not tell us about your customer experience today!


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Carole Nash Insurance Broker reviews (24)

Trying to make a claim after my motorcycle was stolen.

1
Trying to make a claim after my motorcycle was stolen. Their website states the easiest way to make a claim is on line, but the website doesn't provide a link. Tried calling - got a message telling me to make an on line application and provided a website address that doesn't exist. Tried calling again - currently been waiting 30 mins for someone to answer the phone.....it was much easier to take out the policy Reviewed on: 3rd November 2026
neil h's avatar
neil h

I believe they have excellent customer advisors and...

4
I believe they have excellent customer advisors and their customer service is excellent. Reviewed on: 21st August 2026
Mrs T's avatar
Mrs T

Highly professional

5
Other companies struggled to meet my needs as I have a rare scooter/trike.No problem with Carole Nash. Excellent service and a great premium. 3 years now and my premium lowered the first 2yrs and is the same as the initial now which is expected with inflation.Cannot fault Reviewed on: 20th August 2026
kev byrne's avatar
kev byrne

Could not change vehicle on portal, wasted over an h...

1
Could not change vehicle on portal, wasted over an hour. they charge more for telephone interaction changes as well when you do it yourself. reasonably priced but such a poor system. lots of their telephone numbers don't connect. very frustrating experience. in the end it was cheaper to cancel then go on a comparison site to get my updated cover! Reviewed on: 22nd July 2026
Paul E's avatar
Paul E

Excellent Prices.

5
Excellent Prices. Easy to Work With. Very Helpful. First Class Service. Reviewed on: 4th September 2024
Andrew Anderson's avatar
Andrew Anderson

disgusting rude arrogant inept company, asked for a...

1
disgusting rude arrogant inept company, asked for a vehicle change 48hrs later still not done luckily I checked before I drove away, so far been on the phone over 4hrs trying to sort it out still not covered have been off work 2 days because of this. Reviewed on: 27th March 2024
David V's avatar
David V

Carole Nash are the worst.

1
Carole Nash are the worst insurance company I've ever experienced. They finance your insurance through close brothers finance. From that point onwards, close brothers message you and so does Carole nash but they dont communicate together so neither of them know what is going on. You can Express your concerns with Carole nash and the rep will ignore you and put you in a complaints process. The complaints team will then send a really long response weeks later taking no responsibility, giving all the excuses under the sun, blaming you, not upholding your complaint and telling you to write to someone else who also doesnt care. For this reason avoid Carole nash is my advice unless you want really stressful insurance cover. Reviewed on: 9th January 2024
Rob Kimberley's avatar
Rob Kimberley

Incompetent

1
As previous customers have said, they keep asking for documentation which is bank statements! Why do they need this? At least two emails a week saying they will cancel the policy with seven days if the documentation isn't sent. Even when they receive it and confirm it and un-block your insurance, they still send out emails asking for bank details! Such an awful, unprofessional and irritating little company that needs a serious kick up the back side. Reviewed on: 17th November 2023
Mark Turner's avatar
Mark Turner

Abysmal Service

1
Abysmal service. Like many other people who have commented on here I was explicitly told that I was fully insured and no more details were required. Then a week or two later I received multiple emails and texts threatening to cancel my insurance as I had failed to provide documentation I was never asked for. This seems suspiciously like a scam, they've taken my deposit and are harassing me to pay for insurance that was cancelled due to their own "administrative errors" or possibly just wilful defrauding. I've tried contacting them multiple ways but it's suddenly very difficult to contact them now I'm not a prospective customer/mark. Reviewed on: 8th November 2023
Jamie Parry's avatar
Jamie Parry

Carol Nash excellent Insurer.

4
Carol Nash have insured my collection of non-runners for years and I have been very happy with them. Reviewed on: 29th August 2023
Tony Sharpe's avatar
Tony Sharpe

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