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Carole Nash: Insurance Broker reviews

View other Carole Nash products
3.04
Based on 21 reviews, last reviewed 22nd Jul 2026
No new 5 star reviews
in the past 90 days
100% increase in 1 star reviews
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48%

Latest highest rating:

5

Excellent Prices. Excellent Prices. Easy to Work With. Very Helpful. First Class Service. Reviewed on: 4th September 2024
Andrew Anderson's avatar
Andrew Anderson

Latest lowest rating:

1

Could not change vehicle on portal, wasted over an h... Could not change vehicle on portal, wasted over an hour. they charge more for telephone interaction changes as well when you do it yourself. reasonabl... Read more Reviewed on: 22nd July 2026
Paul E's avatar
Paul E
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About this product

Our Carole Nash Insurance Broker reviews can help you to find out what life as a Carole Nash customer is really like. We know that a good Insurance Broker can help you when you're looking to find a new insurance policy...so why not tell us about your customer experience today!


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Carole Nash Insurance Broker reviews (21)

Could not change vehicle on portal, wasted over an h...

1
Could not change vehicle on portal, wasted over an hour. they charge more for telephone interaction changes as well when you do it yourself. reasonably priced but such a poor system. lots of their telephone numbers don't connect. very frustrating experience. in the end it was cheaper to cancel then go on a comparison site to get my updated cover! Reviewed on: 22nd July 2026
Paul E's avatar
Paul E

Excellent Prices.

5
Excellent Prices. Easy to Work With. Very Helpful. First Class Service. Reviewed on: 4th September 2024
Andrew Anderson's avatar
Andrew Anderson

disgusting rude arrogant inept company, asked for a...

1
disgusting rude arrogant inept company, asked for a vehicle change 48hrs later still not done luckily I checked before I drove away, so far been on the phone over 4hrs trying to sort it out still not covered have been off work 2 days because of this. Reviewed on: 27th March 2024
David V's avatar
David V

Carole Nash are the worst.

1
Carole Nash are the worst insurance company I've ever experienced. They finance your insurance through close brothers finance. From that point onwards, close brothers message you and so does Carole nash but they dont communicate together so neither of them know what is going on. You can Express your concerns with Carole nash and the rep will ignore you and put you in a complaints process. The complaints team will then send a really long response weeks later taking no responsibility, giving all the excuses under the sun, blaming you, not upholding your complaint and telling you to write to someone else who also doesnt care. For this reason avoid Carole nash is my advice unless you want really stressful insurance cover. Reviewed on: 9th January 2024
Rob Kimberley's avatar
Rob Kimberley

Incompetent

1
As previous customers have said, they keep asking for documentation which is bank statements! Why do they need this? At least two emails a week saying they will cancel the policy with seven days if the documentation isn't sent. Even when they receive it and confirm it and un-block your insurance, they still send out emails asking for bank details! Such an awful, unprofessional and irritating little company that needs a serious kick up the back side. Reviewed on: 17th November 2023
Mark Turner's avatar
Mark Turner

Abysmal Service

1
Abysmal service. Like many other people who have commented on here I was explicitly told that I was fully insured and no more details were required. Then a week or two later I received multiple emails and texts threatening to cancel my insurance as I had failed to provide documentation I was never asked for. This seems suspiciously like a scam, they've taken my deposit and are harassing me to pay for insurance that was cancelled due to their own "administrative errors" or possibly just wilful defrauding. I've tried contacting them multiple ways but it's suddenly very difficult to contact them now I'm not a prospective customer/mark. Reviewed on: 8th November 2023
Jamie Parry's avatar
Jamie Parry

Carol Nash excellent Insurer.

4
Carol Nash have insured my collection of non-runners for years and I have been very happy with them. Reviewed on: 29th August 2023
Tony Sharpe's avatar
Tony Sharpe

Excellent company

5
Great service . Easy to get hold of on the phone . Competitive prices and it’s easy to make policy changes Reviewed on: 24th August 2023
Peter Richards's avatar
Peter Richards

great company great price

5
Very happy with this company. Got a really good quote which included everything I needed including No Claims Discount Protection. Very clear and easy to get quote and then go ahead and take out this insurance. Very quick sending everything to me digitally. Would highly recommend. Reviewed on: 11th August 2023
Lindsey M S Chambers's avatar
Lindsey M S Chambers

Awful customer service

1
Awful customer service. Unable to cancel automatic insurance renewal online so phoned the call centre. Explained to the call taker said that I didn’t want to renew my policy, she told me my policy would not be renewed. A week later they took the next years annual fee from my account ( a week before the policy ended). Phoned customer service and the call taker was rude and told me it would take 2 weeks to refund my money. Reviewed on: 25th July 2023
Elizabeth 's avatar
Elizabeth

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