Carole Nash are the worst insurance company I've ever experienced. They finance your insurance through close brothers finance. From that point onwards, close brothers message... Carole Nash are the worst insurance company I've ever experienced. They finance your insurance through close brothers finance. From that point onwards, close brothers message you and so does Carole nash but they dont communicate together so neither of them know what is going on. You can Express your concerns with Carole nash and the rep will ignore you and put you in a complaints process. The complaints team will then send a really long response weeks later taking no responsibility, giving all the excuses under the sun, blaming you, not upholding your complaint and telling you to write to someone else who also doesnt care. For this reason avoid Carole nash is my advice unless you want really stressful insurance cover. Read more Read less

As previous customers have said, they keep asking for documentation which is bank statements! Why do they need this? At least two emails a week... As previous customers have said, they keep asking for documentation which is bank statements! Why do they need this? At least two emails a week saying they will cancel the policy with seven days if the documentation isn't sent. Even when they receive it and confirm it and un-block your insurance, they still send out emails asking for bank details! Such an awful, unprofessional and irritating little company that needs a serious kick up the back side. Read more Read less

Abysmal service. Like many other people who have commented on here I was explicitly told that I was fully insured and no more details were... Abysmal service. Like many other people who have commented on here I was explicitly told that I was fully insured and no more details were required. Then a week or two later I received multiple emails and texts threatening to cancel my insurance as I had failed to provide documentation I was never asked for. This seems suspiciously like a scam, they've taken my deposit and are harassing me to pay for insurance that was cancelled due to their own "administrative errors" or possibly just wilful defrauding. I've tried contacting them multiple ways but it's suddenly very difficult to contact them now I'm not a prospective customer/mark. Read more Read less

Carol Nash have insured my collection of non-runners for years and I have been very happy with them.

Great service . Easy to get hold of on the phone . Competitive prices and it’s easy to make policy changes

Very happy with this company. Got a really good quote which included everything I needed including No Claims Discount Protection. Very clear and easy to... Very happy with this company. Got a really good quote which included everything I needed including No Claims Discount Protection. Very clear and easy to get quote and then go ahead and take out this insurance. Very quick sending everything to me digitally. Would highly recommend. Read more Read less

Awful customer service. Unable to cancel automatic insurance renewal online so phoned the call centre. Explained to the call taker said that I didn’t want... Awful customer service. Unable to cancel automatic insurance renewal online so phoned the call centre. Explained to the call taker said that I didn’t want to renew my policy, she told me my policy would not be renewed. A week later they took the next years annual fee from my account ( a week before the policy ended). Phoned customer service and the call taker was rude and told me it would take 2 weeks to refund my money. Read more Read less

I renewed my car insurance with Carol Nash Insurance on 6 May 2023 at an annual premium of £145. 17 Days later I sold the... I renewed my car insurance with Carol Nash Insurance on 6 May 2023 at an annual premium of £145. 17 Days later I sold the vehicle and the charge from Carol Nash Insurance for the 17 days on cover was £149 or an annual equivalent of £3,199 which I find is excessive and came as a complete shock. I am posting this review as a warning to anyone who is insured with Carol Nash Insurance and the excessive charge that they may wish to make if you cancel your policy. Read more Read less

I'm genuinely happy with Carol Nash.. hassle-free motorcycle insurance. Eight three recoveries a year if you break down. Excellent customer service generally very good with... I'm genuinely happy with Carol Nash.. hassle-free motorcycle insurance. Eight three recoveries a year if you break down. Excellent customer service generally very good with them. Customer complaints procedure also very good. Read more Read less