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Elizabeth

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Review of the Carole Nash, Insurance Broker:

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Awful customer service

Awful customer service. Unable to cancel automatic insurance renewal online so phoned the call centre. Explained to the call taker said that I didn’t want to renew my policy, she told me my policy would not be renewed. A week later they took the next years annual fee from my account ( a week before the policy ended). Phoned customer service and the call taker was rude and told me it would take 2 weeks to refund my money. Reviewed on: 25th July 2023

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