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One Sure: Insurance Broker reviews

Name: Insurance Broker
Rating: 1.57 (14 reviews)

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1.85

Based on 14 reviews, last reviewed 24th Sep 2024

No new 5 star reviews

in the past 90 days

200% increase in 1 star reviews

in the past 90 days

14%

4 star

3 star

2 star

86%

Latest highest rating:

5

Always completive with their quotes. Always completive with their quotes. Pleasant staff when you really need them. Reviewed on: 24th September 2024

Latest lowest rating:

1

Please avoid at all costs. Please avoid at all costs. I don't want to share the worst ever experience i had with this intermediary agency. Just please avoid. Reviewed on: 23rd September 2024

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One Sure Insurance Broker reviews (14)

Always completive with their quotes.

Always completive with their quotes. Pleasant staff when you really need them. Reviewed on: 24th September 2024

Please avoid at all costs.

Please avoid at all costs. I don't want to share the worst ever experience i had with this intermediary agency. Just please avoid. Reviewed on: 23rd September 2024

My previous insurance company held back my no claims...

My previous insurance company held back my no claims bonus because I sold a car that was still on my MID so onesure gave me 7 days notice of cancellation so I called them and they are charging me £256 deposit £104 first payment says I still owe them £26 and £85 cancellation fee £470 total for 1 months insurance told them on the phone that is day light robbery total joke charging any one that for 1 month my full years insurance was only £1000 totally avoid this mob they are not good Reviewed on: 18th September 2024

Service was very good

Service was very good. I will recommend others to use the service Reviewed on: 18th June 2024

Avoid at all cost

I found this company of thieves very unscrupulous, I agreed a 2 month payment plan, first payment £340 the 2nd which should have been the same amount was an incredible £1420, I told them I wanted to cancel (after 22 days) I was told there was a £590 cancellation fee, and also a 6 week wait for a refund, I decided to part company with this very fraudulent company and am currently waiting for my refund, I will be contacting the ombudsman and reporting this dodgy outfit, use this company at your peril Reviewed on: 6th May 2024

One Sure insurance complaint

Initially contacted British Insurance Brokers’ Association (Biba) but was transferred to One Sure Insurance without being made aware. Was sold car insurance and part payment taken however told if we found cheaper could cancel within 14 days. Found a cheaper quote elsewhere and called One Sure to cancel few hours later the same day. Then told they were charging us £50 for administrative cost of setting up policy. We questioned as we had not received any document and furious that we’d incurred any cost as it had been just a few hours. They insisted we had been told of a cancellation charge. WE HAD NOT. Once we had confirmed cancellation the policy arrived a few hours later by email. We do not recommend Reviewed on: 27th March 2024

avoid at all costs

asked there staff to protect my no claims,i thought they had done, they hadnt,i had 2 additional drivers on my commercial policy,i was not advised by the staff there that i should put the van in the company name that if i didnt if my staff had an accident,they would say it was me that was involved in the accident, and my name would be on the insurance database as causing the accident even when imight be on holiday thousands of miles away, BE WARNED ABOUT ONE SURE INSURANCE. Reviewed on: 29th August 2023

Will let your cooling off end,then!!

Will let your cooling of period end,then tell you provided documents not good enough,then ask for more money. 291122/2 policy Now tell everyone how much I paid from may to July in your response. 8weeks insurance cost over 500 pounds.paid money upfront then you took money from my bank. Reviewed on: 13th March 2023

Motor trade policy

I'm struggling to understand how poor their communication is. I've called them countless times for queries on the fact i dont have access to my portal and instead they respond with an email about why I have not updated my profile as apposed to sorting my access out... Reviewed on: 2nd February 2023

Liability insurance claim

Had public liability insurance through these. When taken out the question was asked if I have a none payer am I covered. The answer was yes so I took the insurance out. 2 years later I get a none paying customer. I was then put through to a department which assessed my case, It then gets referred to a solicitor who again assessed my case. Hurd nothing off them for weeks so chased up to be told the solicitor had left the company, apparently paperwork had been mailed to me before they left the company. This I did NOT receive, Was told they would remail the paperwork and get another solicitor to call me next day with update, Nobody got in touch… weeks later I get an email saying they had done a land search on the person that owed the money, however they did not own the property so they had he’d than 51% of getting the money back so they were closing the case.!! Basically they are saying if you don’t own your house you don’t have to pay for anything as there is nothing you can do.. I then get a renewals letter stating I should renew with the same company as they provide excellent claims handling. I went into onesure with the renewals letter and explained what had gone on.. they diddnt want to know hence my renewal was certainly cancelled straight away. If it seems to good to be true it usually is.. avoid this company cheap premium terrible service. Reviewed on: 1st February 2023