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One Sure: Insurance Broker reviews

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1.61
Based on 16 reviews, last reviewed 22nd Sep 2025
No new 5 star reviews
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Latest highest rating:

5

Always completive with their quotes. Always completive with their quotes. Pleasant staff when you really need them. Reviewed on: 24th September 2024
Mo's avatar
Mo

Latest lowest rating:

1

Dreadful company, DO NOT USE. Dreadful company, DO NOT USE. Ridiculous cancellation charges even during the cooling off period. 2 days of cover amounts to £1800 charge. Telephone s... Read more Reviewed on: 22nd September 2025
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Michelle l
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One Sure Insurance Broker reviews (16)

Dreadful company, DO NOT USE.

1
Dreadful company, DO NOT USE. Ridiculous cancellation charges even during the cooling off period. 2 days of cover amounts to £1800 charge. Telephone staff (won’t call them customer service as they have none) just repeated there’s nothing we can do. Please take your hard earned money to a more worthy company Reviewed on: 22nd September 2025
Michelle l's avatar
Michelle l

Don't use this company.

1
They are very good engaged in people do the deal and then emails follow asking for more info and money. It's not really helpful and you can not talk to the same person ever. Take the more money from you. 39 pounds for admin per car and over 400 for changing address asking for amount in full. Reviewed on: 17th April 2025
Douglas M's avatar
Douglas M

Always completive with their quotes.

5
Always completive with their quotes. Pleasant staff when you really need them. Reviewed on: 24th September 2024
Mo's avatar
Mo

Please avoid at all costs.

1
Please avoid at all costs. I don't want to share the worst ever experience i had with this intermediary agency. Just please avoid. Reviewed on: 23rd September 2024
Fred 's avatar
Fred

My previous insurance company held back my no claims...

1
My previous insurance company held back my no claims bonus because I sold a car that was still on my MID so onesure gave me 7 days notice of cancellation so I called them and they are charging me £256 deposit £104 first payment says I still owe them £26 and £85 cancellation fee £470 total for 1 months insurance told them on the phone that is day light robbery total joke charging any one that for 1 month my full years insurance was only £1000 totally avoid this mob they are not good Reviewed on: 18th September 2024
Ian bell's avatar
Ian bell

Service was very good

5
Service was very good. I will recommend others to use the service Reviewed on: 18th June 2024
Vic's avatar
Vic

Avoid at all cost

1
I found this company of thieves very unscrupulous, I agreed a 2 month payment plan, first payment £340 the 2nd which should have been the same amount was an incredible £1420, I told them I wanted to cancel (after 22 days) I was told there was a £590 cancellation fee, and also a 6 week wait for a refund, I decided to part company with this very fraudulent company and am currently waiting for my refund, I will be contacting the ombudsman and reporting this dodgy outfit, use this company at your peril Reviewed on: 6th May 2024
Philip N's avatar
Philip N

One Sure insurance complaint

1
Initially contacted British Insurance Brokers’ Association (Biba) but was transferred to One Sure Insurance without being made aware. Was sold car insurance and part payment taken however told if we found cheaper could cancel within 14 days. Found a cheaper quote elsewhere and called One Sure to cancel few hours later the same day. Then told they were charging us £50 for administrative cost of setting up policy. We questioned as we had not received any document and furious that we’d incurred any cost as it had been just a few hours. They insisted we had been told of a cancellation charge. WE HAD NOT. Once we had confirmed cancellation the policy arrived a few hours later by email. We do not recommend Reviewed on: 27th March 2024
J D's avatar
J D

avoid at all costs

1
asked there staff to protect my no claims,i thought they had done, they hadnt,i had 2 additional drivers on my commercial policy,i was not advised by the staff there that i should put the van in the company name that if i didnt if my staff had an accident,they would say it was me that was involved in the accident, and my name would be on the insurance database as causing the accident even when imight be on holiday thousands of miles away, BE WARNED ABOUT ONE SURE INSURANCE. Reviewed on: 29th August 2023
ex catalogue furniture's avatar
ex catalogue furniture

Will let your cooling off end,then!!

1
Will let your cooling of period end,then tell you provided documents not good enough,then ask for more money. 291122/2 policy Now tell everyone how much I paid from may to July in your response. 8weeks insurance cost over 500 pounds.paid money upfront then you took money from my bank. Reviewed on: 13th March 2023
Patrick Murray's avatar
Patrick Murray

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