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Chase Bank reviews

Chase Bank's logo
Rated Excellent • 4.94/5

Chase Bank reviews

Verified businesses always have up to date contact details and can respond to reviews.

Verified business Last reviewed within 7 days

What is this award?

The British bank awards recognise outstanding UK financial services providers based entirely on customer feedback.  Winners are determined through verified customer reviews and must meet minimum participation thresholds, ensuring recognition reflects genuine customer experiences.

This company has won:

  • Best current account provider 2025
See all awards Chase Bank have won
British bank awards winner
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  • Award winning organisation
    Award winning organisation
  • Offers digital wallet and contactless payment support
    Offers digital wallet and contactless payment support
  • Fully digital service with no in-person branches
    Fully digital service with no in-person branches
  • On-line application and approval process
    On-line application and approval process

Review summary

People rate this company as Excellent based on 71,738 product reviews

Average score of 4.94/5
5 star
97%
4 star
3%
3 star
0%
2 star
0%
1 star
0%
Reviews for Chase Bank have trended positively over the past 90 days

Chase Bank’s Current account and Savings products shine with easy-to-use apps, great cashback, and competitive interest rates that make managing money a breeze. The customer service is often quick and helpful, especially when sorting issues or providing support abroad. However, many feel let down by recent cuts to cashback rewards and savings interest, plus frustrations with app glitches and slow updates. Some also find the bank’s fraud handling and transaction limits disappointing.

Positive themes

  • Chase Bank’s app is super easy to use and makes banking straightforward.
  • The cashback on Chase Bank’s Current account is a brilliant bonus.
  • Chase Bank Savings offers excellent interest rates that help grow money.

Negative themes

  • Chase Bank cut cashback rewards and savings interest rates recently.
  • The Chase Bank app can be slow and glitchy causing frustration.
  • Customer service can be unhelpful or slow resolving serious issues.
Summarised by AI
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About Chase Bank

Chase is an award-winning bank that's part of JPMorgan Chase.

Chase National Bank was formed in 1877 by John Thompson and later became Chase Manhattan Bank in 1955. In 2000, Chase Manhattan merged with JPMorgan & Co, to form today's JPMorgan Chase. Chase launched in the UK in 2021 after servicing over 56 million US customers.

Chase offers a current account, a savings account and an investment product via Nutmeg.

Chase Bank at a glance

Contact details

Phone
0800 376 3333
Email
[email protected]
Social media

Reviews for Chase Bank

Showing 11 of 71738 company reviews • Last reviewed within 7 days

Great features, easy to use online app, great rates...

Current account • 17th February 2026

Great features, easy to use online app, great rates for foreign currency purchases and great customer service.

{"display":"Penka R","full_name":"Penka R","avatar":{"url":"\/assets\/images\/default_new.png"}}'s avatar
Rated Excellent • 5/5
Read more product reviews

Worry-free simple banking

Current account • 17th February 2026

Been seamless to use, cashback/rewards without a monthly fee is great, the one time I had an issue with a fraudulent payment it was very quickly resolved by support.

{"display":"Andrew De Voil","full_name":"Andrew De Voil","avatar":{"url":"\/assets\/uploads\/avatars\/users\/1362021.png"}}'s avatar
Rated Excellent • 5/5
Read more product reviews
  • 5/5

    Chase have good current accounts and savings accoun...

    Chase have good current accounts and savings accounts with great interest rates and very easy to use. I also fund the credit card easy to... Chase have good current accounts and savings accounts with great interest rates and very easy to use. I also fund the credit card easy to use on the internet and allows me to separately approve the purchase so I know exactly what I’m spending Read more Read less

    {"display":"Janet B","full_name":"Janet B","avatar":{"url":"\/assets\/images\/default_new.png"}}'s avatar
    Current account
    Janet B 17th February 2026
  • 5/5

    I moved to Chase just over 12 months ago and can not...

    I moved to Chase just over 12 months ago and can not believe the customer service. It just works. Great account and happy to tell... I moved to Chase just over 12 months ago and can not believe the customer service. It just works. Great account and happy to tell everyone I know who are looking to move away from tired and old banks. Read more Read less

    {"display":"Ian H","full_name":"Ian H","avatar":{"url":"\/assets\/images\/default_new.png"}}'s avatar
    Current account
    Ian H 17th February 2026
  • 5/5

    Excellent.

    Excellent. Great app. And you speak to a real person on ‘chat’ who is really good at their job. Heaven

    {"display":"Lisa Caine","full_name":"Lisa Caine","avatar":{"url":"\/assets\/images\/default_new.png"}}'s avatar
    Current account
    Lisa Caine 17th February 2026
  • 5/5

    Excellent customer service.

    Excellent customer service. Easy to use app.

    {"display":"William Alexander ","full_name":"William Alexander ","avatar":{"url":"\/assets\/images\/default_new.png"}}'s avatar
  • 5/5

    Brilliant

    Always easy to speak to someone in person. Easy app to use. Good rates of interest.

    {"display":"Dawn L","full_name":"Dawn L","avatar":{"url":"\/assets\/images\/default_new.png"}}'s avatar
    Savings
    Dawn L 17th February 2026
  • 5/5

    Brilliant bank

    Brilliant bank, used credit card in America without issue.

    {"display":"Vostro","full_name":"Vostro","avatar":{"url":"\/assets\/images\/default_new.png"}}'s avatar
    Credit card
    Vostro 17th February 2026
  • 5/5

    The interface is user friendly!

    The interface is user friendly! Also, I love it allows me to open couple pots easily to manage my money

    {"display":"Pao-Hsien W","full_name":"Pao-Hsien W","avatar":{"url":"\/assets\/images\/default_new.png"}}'s avatar
    Current account
    Pao-Hsien W 17th February 2026
  • 5/5

    Interest rate

    One of the best easy access interest rates currently available.

    {"display":"daylightrobbery","full_name":"daylightrobbery","avatar":{"url":"\/assets\/images\/default_new.png"}}'s avatar
    Savings
    daylightrobbery 17th February 2026
  • 5/5

    Chase is great

    Since opening the account, experience has been extremely positive. Great communication, seamless experience using the app and have recommended to family and friends who have experienced fhe same.

    {"display":"Vincent E","full_name":"Vincent E","avatar":{"url":"\/assets\/images\/default_new.png"}}'s avatar
    Current account
    Vincent E 17th February 2026

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