Columbus Direct: Travel Insurance reviews

3.64
Based on 11 reviews, last reviewed 27th Sep 2022
No new 5 star reviews
in the past 90 days
No new 1 star reviews
in the past 90 days
See only 5 star reviews
46%
See only 4 star reviews
27%
3 star
See only 3 star reviews
0%
2 star
See only 2 star reviews
0%
See only 1 star reviews
27%

Latest highest rating: 4

Reliable and accurate Have had annual travel insurance with Columbus for 5 years+ and they are accurate, reliable and easy to remain loyal to. Reviewed on: 13th July 2020
Tim Gregory's avatar
Tim Gregory

Latest lowest rating: 1

Appalling! Insurance is taken out to ease the burden and recoup the shortfall when the worst happens, with the hope that it never does. Columbus Direct policies ... Read more Reviewed on: 27th September 2022

About the Travel Insurance

Do you buy travel insurance before going abroad? There are hundreds of different travel insurance policies on the market, all designed to help you stay protected while travelling...and giving you piece of mind, whether you're enjoying a sun swept beach or on an adverture-packed holiday. But with so many different policies to choose from, finding the right policy for you can be quite confusing. Reading our Columbus Direct travel insurance reviews can help you find out what other travellers have to say. You can also write your Columbus Direct travel insurance review too!

Review Columbus Direct: Travel Insurance now

Help others make smarter decisions by sharing your own experience. Write a review

Columbus Direct Travel Insurance reviews (11)

Appalling!

1
Insurance is taken out to ease the burden and recoup the shortfall when the worst happens, with the hope that it never does. Columbus Direct policies do neither. Totally dismissed my claim despite providing all requested documentation. Do Not use this company to provide your travel cover. Reviewed on: 27th September 2022

AVOID AT ALL COST

1
After the initial shock and disappointment, I am now down to informing any potential Columbus clients, that they are wasting their money and that making a claim with Columbus is 100% impossible. Last month, we had to cancel our holiday due to a last minute emergency surgery that I had to have to treat a detached retina in my left eye. As this was less than a week before our trip, we only managed to get partial refund from the hotel and no refund for our flights. We thought that this won't be a problem, that we can surely claim the remaining money through our travel insurance. So, I filled in the claim form and by mistake I submitted it without attaching any supporting documentation. Didn't think much about it and submitted it again with all documentation attached. Then, the first strange thing happened. I received an email from Columbus, they informed me that my condition wasn't covered by my policy. This was strange, as I didn't even include the paperwork, so I rang the customer services. They deleted the claim that was rejected and I was then asked to send a few more documents (flights cancellation confirmation) for the other claim which had all supporting documentation. While I was trying to get the other documentation sorted, the same notification came in, informing me that my policy doesn't cover trip cancellation due to an unforeseen illness. Both emails same wording, so this is obviously an automated reply. I checked my policy to find that I'm absolutely covered. Tried calling back Columbus, but although their customer services hours are 12-14h (YES, 2 HOURS PER DAY) the automated message said that their offices are now closed (1:20pm). Now, our claim should have been dealt with instantly. I've included so much documentation in regards with my illness, no matter how much one tries, this should have been paid out. This wasn't a claim for a lost luggage or something else, where responsibility could be on our side. I am at home, half blind and bed bound, with almost 2K out of pocket. Columbus is a scam 10/10. We've been with Columbus for more than 10 years and all I can advise is: do not even think about it. Shame on you Columbus. Reviewed on: 1st September 2022

Reliable and accurate

4
Have had annual travel insurance with Columbus for 5 years+ and they are accurate, reliable and easy to remain loyal to. Reviewed on: 13th July 2020
Tim Gregory's avatar
Tim Gregory

Comprehensive cover for good price

4
I've had my policy for years and it's refreshing that they don't significantly increase the premium each year. Covers me for a range of activities as standard. Reviewed on: 10th August 2019
cr7364's avatar
cr7364

Do you have a different Columbus Direct product?

Share your experiences with products to help others make smarter financial decisions and learn more about different products available. Write a review
Are you a business? Get insights, reply to reviews, invite customers and understand their needs

There's still more to see!

Columbus Direct has a range of products available. Check the ratings of each product to find the right one for you. View all products