Headline awards
The cream of the crop will be identified through these highly competitive categories that focus on key areas businesses can really excel in.
Company of the year
Open to companies that exceeded the thresholds set, and offers more than one credit product. This award is based on the strongest overall scores.
Innovation of the year
Any company who has developed and implemented a new product, process or service in the UK credit sector opening up a new market to consumers, improves efficiency or has driven a step change in effectiveness for customer excellence.
Treating customers fairly champion
Open to all those who enter non-partner categories, the winner will be the company with the highest treating customers fairly score.
Customer service champion
Open to all those who enter non-partner categories, the winner will have achieved the highest customer service score.
Credit-specific awards
Across the industry, there are many types of credit providers and brokers, and we aim to highlight them all through our range of credit-specific categories.
Best car finance provider
Open to companies providing finance products to customers, allowing them to borrow the money they need to buy a car. This can include new and second-hand cards, or lease agreements where customers can buy the car outright after an agreed period.
Best consumer credit broker
Open to companies helping people find credit e.g. a loan or credit card. This includes fintech companies as well as comparison websites.
Best credit building product provider
Open to companies providing financial products that help customers with poor credit scores, or limited credit history.
Best credit union (North)
Open to any credit union providing services in the north of the UK.
Best credit union (South)
Open to any credit union providing services in the south of the UK.
Best loan provider
Open to any regulated financial provider offering unsecured loans to UK customers. Secured loans aren’t eligible for this category.
Best credit union loan provider
Open to any credit union providing loan products to UK customers.
Best adverse credit provider
Open to any credit provider offering products to UK customers with poor credit histories or scores.
Best consumer credit report provider
Open to any company offering free or paid credit reports to UK customers. This includes Credit Reference Agencies.
Best retail finance provider
Open to any company providing credit facilities or arrangements that allow customers to spread the cost of their purchase. This includes 0% finance deals, finance with interest, and buy now pay later solutions.
Best financial support provider
Open to any company offering support and guidance to customers struggling with their finances or debt. This includes debt advice charities and those offering free debt solutions.
Best secured loan provider
Open to any regulated financial provider who offers secured loans in the UK that are secured by a specific form of collateral, including physical assets.
Best business loan provider
Open to any financial provider in the UK offering loans to a commercial entity, rather than an individual person. Typically, a business loan can range from as little as £1,000 up to several million.
Our partner awards
There are also three additional categories that take into account the views of companies you work with. With a B2B focus, it means entrants get another perspective on their company’s performance and it provides an opportunity to celebrate those who are co
Technology partner of the year
Open to companies providing technological solutions to UK consumer credit companies and brokers. Winners are chosen by end users of the solutions provided.
Credit information partner of the year
Open to companies providing any type of credit information to businesses in the UK to support their credit decisions. Winners are chosen by end users of the solutions provided.
Open banking partner of the year
Open to companies providing open banking solutions to businesses in the UK to support their credit decisions or business operations. Winners are chosen by end users of the solutions provided.