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Covered2go: Travel Insurance reviews

Name: Travel Insurance
Rating: 4.85 (1401 reviews)

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4.86

Based on 1,401 reviews, last reviewed 17th Oct 2024

70% decrease in 5 star reviews

in the past 90 days

No new 1 star reviews

in the past 90 days

87%

12%

2 star

Latest highest rating:

5

My go to holiday company. Always easy to deal with,have taken out holiday insurance about 6 times,always found reasonable rates. Reviewed on: 17th October 2024

Latest lowest rating:

1

Avoid I have been robbed of my phone while on holiday. Despite paying £119 for the Platinum cover, their claims company refuses to pay because I didn't go t... Read more Reviewed on: 20th December 2023

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About this product

Are you on holiday soon and looking for a new travel insurance company? Read our Covered2go reviews to help you decide if they might fir the bill for your policy requirements. Whether single or multi-trip, specialist cover, or sports travel, read or write reviews of travel insurance on Smart Money People to help others! Your Covered2go help others make better decisions about their cover

Covered2go Travel Insurance reviews (1401)

Review of the Covered2go, Travel Insurance:

Avoid

I have been robbed of my phone while on holiday. Despite paying £119 for the Platinum cover, their claims company refuses to pay because I didn't go to the police to report the loss in 24h. It's bad enough being targeted and then robbed of your mobile, while traveling solo in a country where not many people can speak English. I had to first block access to my mobile, so I had to find a public computer first, then go to buy a new handset, by that time it was already late in the evening and the day after I had a 2-day tour I already paid for. I could have not done any better, but the company refuses to pay despite me having produced all the requested documents (minus the police report). I sent them the receipt of the purchase of the new phone: I don't go and buy a phone in Colombia at 8pm on a Sunday because I have nothing better to do. They're objective is getting a 5 star review when you purchase from them. When you need to claim, then they pass you to a third party who will do everything to avoid paying. Stay away! Reviewed on: 20th December 2023

Reply from Covered2go Good Morning, Thank you for taking the time to leave us a review. We are sorry to learn of the circumstances which occurred during your recent trip to Colombia. As an insurance broker, our responsibility is to assist customers with the purchase of the insurance policy and help with any cover queries or policy amendments/cancellations. All Claims are investigated by the Underwriters of our policies, Millstream Underwriting Limited. As we are not authorized to assist with claims, our Trust Pilot review emails are sent out shortly after you have purchased a policy to allow you to reflect on the experience you had with regards to the policy sale. As do all insurance policies, we do have Terms, Conditions and Exclusions which we do encourage all customers to read through within 14 days of purchasing the policy. We would be happy to look into this further for you with the assistance of Millstream, however, in order for us to do this please could you contact us via email: [email protected]. Best wishes, Shannon Response date: 21st December 2023

Good Service

So easy to book and offer good cover for money Reviewed on: 21st August 2024

Professional and courteous service

I have a medical condition which was dealt with by Covered2go with sensitivity and professionalism Also the cost of the travel insurance was very competitive with other services I was quoted Reviewed on: 21st August 2024

Always competitive quotes with a great level of cover.

Always competitive quotes with a great level of cover. Reviewed on: 21st August 2024

Excellent website setting out a full range of sport...

Excellent website setting out a full range of sport options at different levels, making it exceptionally quick & easy to tune travel insurance to individual circumstances with instant quote and finalisation of cover Reviewed on: 21st August 2024

Good Exprience

Having had to make a claim the response was very good and the expected compensation was received. Reviewed on: 21st August 2024

Very clear website

Very clear website what’s covered Reviewed on: 21st August 2024

Good Service Over A Number Of Years

Have been using Covered2Go for a number of years. Never needed to make a claim so cannot comment on their service with this, but everything else has been good. Reviewed on: 21st August 2024

5 Star every time

Very good package every time,reliable,reachable and this sends you on your holiday with ease of mind. Reviewed on: 21st August 2024

Very efficient and great friendly customer service

Very efficient and great friendly customer service Reviewed on: 21st August 2024

Great company

Fortunately have only had to make one claim over the years, but when I did you were exemplary with the guidance you provided. I asked several questions to help me complete the claim but at all times the staff were charming. Sooo friendly. Reviewed on: 21st August 2024

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