Misleading and fobbed off. Shady

After buying cover I found I had to buy a 2nd policy to cover medical conditons. Then I had to contact them to get them to confirm the 2 policies were linked. Then, when covid cancelled my trip I learned from A TV show that I could ask for a partial re Read more

After buying cover I found I had to buy a 2nd policy to cover medical conditons.
Then I had to contact them to get them to confirm the 2 policies were linked.
Then, when covid cancelled my trip I learned from A TV show that I could ask for a partial refund..
So I did, and they told me to email.. So I did.. And they forwarded it to their 3rd party claims company... Who told me to start again... So I did....
They told me I shouldn't have contacted the claims company!
They said I could get a 50% off da their admin fee.
Which came to £8...out of the £66 paid.....
When I questioned this.. Only then was I told the semper ate medical cover wasnt just a different department... It was a different company altogether.. One that they themselves have no contact with... And if I wanted to i could call their call centre (3rd party claims company number) to ask about a refund on that part of my policy.. But it had nothing to do with them.
Quite clearly a system put purposely in place to dissuade customers receiving a refund.. Or any meaningful customer service.
Careless and despicable.
I wouldn't recommend them to anyone. I can only imagine the amount of people who decide not to bother claiming their own money back.
Shame on them.

Reviewed on 13th June 2020

Sian Temple

Best Purchase This Year

It was easy to obtain online and gave us complete peace of mind.

Reviewed on 18th September 2019

Annie Mathews

Comprehensive cover at a good price

Luckily I haven't needed to make a claim but it's reassuring to have!

Reviewed on 1st September 2019

Julia Davenport

Fair priced travel Insurance

I was recommended to receive a quote from Covered2go after being priced exorbitantly by "well known" insurers. They dealt with me with sensitively, courtesy and knowledge. I would use no other travel insurer.

Reviewed on 1st September 2019

David Pithie

Great cover and Prices for older travellers

Taking out cover was straightforward and the paperwork was supplied promptly. The premiums for older travellers were very good and far better than comparable companies.

Reviewed on 27th August 2019

John Hayes

A Reassuringly Reliable Company

Clarity, Efficiency, Courtesy, Understanding, Reasonable Pricing. It's difficult to place these attributes into an order of choice as they all reflect part of the overall reason for continuing to use Covered2go. I may check elsewhere to compare pricing Read more

Clarity, Efficiency, Courtesy, Understanding, Reasonable Pricing. It's difficult to place these attributes into an order of choice as they all reflect part of the overall reason for continuing to use Covered2go.
I may check elsewhere to compare pricing but the overall package of service and reliability are the deciding factor and Covered2go comes up Trumps with all the Aces for me!!!

Reviewed on 26th August 2019

A. P. Acott

very satisfied

have not needed to make any claims

Reviewed on 25th August 2019

MH

Best holiday insurance

Have used Covered2go for several years. Courteous staff, good web site, fair pricing.

Reviewed on 21st August 2019

John

Excellent service

We have used Covered2Go for a number of years and have just had to make a cancellation claim when my wife was taken ill at Manchester Airport. The process was very smooth and speedy and we have just been advised that the claim will be paid in full (subjec Read more

We have used Covered2Go for a number of years and have just had to make a cancellation claim when my wife was taken ill at Manchester Airport. The process was very smooth and speedy and we have just been advised that the claim will be paid in full (subject to the appropriate excess).
The quotes for annual cover (Europe, Worldwide inc USA and Cruise) have always been very competitive.

Reviewed on 19th August 2019

graham hill

Caring Covered2go

I have been with Covered2go for the last few years, you do not know how good your insurance company is till you make a claim. I had a family Bereavement 5days before I was due to travel, I phoned them up explains what had happened and the operator was so Read more

I have been with Covered2go for the last few years, you do not know how good your insurance company is till you make a claim. I had a family Bereavement 5days before I was due to travel, I phoned them up explains what had happened and the operator was so empathic to my situation and extremely helpful. My claim was sorted out very quickly, efficiently and all stages were fully explained. This is why I am still with them you can’t beat excellent customer service. Well done to Covered2go.

Reviewed on 17th August 2019

Diane Jones

Reliable service

I have been with this company a long while and value their professional service

Reviewed on 16th August 2019

Marianne Harper

Our Insurance

My wife and I have used Covered2go for many years to our total satisfaction because they are prompt, efficient and extremely price competitive!

Reviewed on 16th August 2019

Don Stennett

Really great service

I was sick on a cruise and although we covered my medical problems we had not taken out cruise insurance . We did not realise this until we came home. On contacting the firm we were treated with consideration and every thing was explained. When I wa Read more

I was sick on a cruise and although we covered my medical problems we had
not taken out cruise insurance . We did not realise this until we came home.
On contacting the firm we were treated with consideration and every thing was explained. When I was sick on the ship it was nothing to do with my medical problems and Covered2go payed paid my medical bill.
We will certainly be using this company again.

Reviewed on 15th August 2019

Ian Cochrane

Nice clear web site... easy to purchase holiday insurance and at a very reasonable rate!

I needed holiday insurance for myself and travelling partner ... I searched many different insurance companies on line but found muddled descriptions on confusing web pages . Covered2Go was clear, asked relevant questions and offered a comprehensiv FAQ pa Read more

I needed holiday insurance for myself and travelling partner ... I searched many different insurance companies on line but found muddled descriptions on confusing web pages . Covered2Go was clear, asked relevant questions and offered a comprehensiv FAQ page which answered my questions. In no time at all I was Ready2Go with Covered2go!

Reviewed on 14th August 2019

Penny George

Excellent cover

They give excellent cover at a reasonable price

Reviewed on 14th August 2019

Alan Follas

Excellent value, advice and cover

When I wanted to add cover for a cruise I was given excellent advice to cancel existing Cover2Go insurance and start a new policy . This saved me a significant sum. Well done Cover2Go

Reviewed on 14th August 2019

Martin Barber

no quibble excellence

we had booked a holiday to florida and then another to hong kong last year. My wife became very ill and we could not travel. We made a claim for the lost holidays and provided the covered2go with the necessary consultant and hospital documentation confi Read more

we had booked a holiday to florida and then another to hong kong last year.
My wife became very ill and we could not travel.
We made a claim for the lost holidays and provided the covered2go with the necessary consultant and hospital documentation confirming that my wife was unfit to travel.
Withing days covered2go had reimbursed us with all our money spent minus a very reasonable excess deduction.

This is excellent service
Thanks

Reviewed on 14th August 2019

Andrew lee

brilliant no quibble service

We are thrilled with the Cover2Go travel insurance company. Last year my wife became very ill and we had to cancel pre-planned trips to both Florida and to Hong Kong. We made a cain for these missed holidays and provided Covered2Go with the necessary ho Read more

We are thrilled with the Cover2Go travel insurance company.
Last year my wife became very ill and we had to cancel pre-planned trips to both Florida and to Hong Kong.
We made a cain for these missed holidays and provided Covered2Go with the necessary hospital/consultant confirmation that my wife was too ill to travel.
Withing days Covered2Go had reimbursed us with all the money we had spent ( minus their very reasonable excess fee)
This is excellent and we have recommended this company to all our friends.
Thank you

Reviewed on 14th August 2019

Andrew lee

Consistently great service

They manage to make something as seemingly bland as booking insurance a pleasurable experience every time. Friendly staff, helpful information, a great product, competitive premiums and faultless, attentive claims service. Why would you go elsewhere?

Reviewed on 14th August 2019

Claire Simmons

Happy customer

Ive been very happy with Covered2Go and have been with them for 6 years now.

Reviewed on 14th August 2019

Alasdair