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Covered2go: Travel Insurance reviews

Name: Travel Insurance
Rating: 4.85 (1401 reviews)

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4.86

Based on 1,401 reviews, last reviewed 17th Oct 2024

69% decrease in 5 star reviews

in the past 90 days

No new 1 star reviews

in the past 90 days

87%

12%

2 star

Latest highest rating:

5

My go to holiday company. Always easy to deal with,have taken out holiday insurance about 6 times,always found reasonable rates. Reviewed on: 17th October 2024

Latest lowest rating:

1

Avoid I have been robbed of my phone while on holiday. Despite paying £119 for the Platinum cover, their claims company refuses to pay because I didn't go t... Read more Reviewed on: 20th December 2023

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About this product

Are you on holiday soon and looking for a new travel insurance company? Read our Covered2go reviews to help you decide if they might fir the bill for your policy requirements. Whether single or multi-trip, specialist cover, or sports travel, read or write reviews of travel insurance on Smart Money People to help others! Your Covered2go help others make better decisions about their cover

Covered2go Travel Insurance reviews (1401)

Review of the Covered2go, Travel Insurance:

Never had any reason to claim but easy to deal with.

Never had any reason to claim but easy to deal with. Great cover and great value for money Reviewed on: 16th October 2024

Efficient and friendly service.

Efficient and friendly service. Willing to insure the older travellers. Full marks! Reviewed on: 21st August 2024

Helpful and well priced

As my wife has some medical issues we found them very helpful and well priced Reviewed on: 21st August 2024

Very professional and easy to claim

Very professional and easy to claim Reviewed on: 16th May 2024

Avoid

I have been robbed of my phone while on holiday. Despite paying £119 for the Platinum cover, their claims company refuses to pay because I didn't go to the police to report the loss in 24h. It's bad enough being targeted and then robbed of your mobile, while traveling solo in a country where not many people can speak English. I had to first block access to my mobile, so I had to find a public computer first, then go to buy a new handset, by that time it was already late in the evening and the day after I had a 2-day tour I already paid for. I could have not done any better, but the company refuses to pay despite me having produced all the requested documents (minus the police report). I sent them the receipt of the purchase of the new phone: I don't go and buy a phone in Colombia at 8pm on a Sunday because I have nothing better to do. They're objective is getting a 5 star review when you purchase from them. When you need to claim, then they pass you to a third party who will do everything to avoid paying. Stay away! Reviewed on: 20th December 2023

Reply from Covered2go Good Morning, Thank you for taking the time to leave us a review. We are sorry to learn of the circumstances which occurred during your recent trip to Colombia. As an insurance broker, our responsibility is to assist customers with the purchase of the insurance policy and help with any cover queries or policy amendments/cancellations. All Claims are investigated by the Underwriters of our policies, Millstream Underwriting Limited. As we are not authorized to assist with claims, our Trust Pilot review emails are sent out shortly after you have purchased a policy to allow you to reflect on the experience you had with regards to the policy sale. As do all insurance policies, we do have Terms, Conditions and Exclusions which we do encourage all customers to read through within 14 days of purchasing the policy. We would be happy to look into this further for you with the assistance of Millstream, however, in order for us to do this please could you contact us via email: [email protected]. Best wishes, Shannon Response date: 21st December 2023

Good cover and Price.

Booked my cover online, straight forward and at a competitive price. Reviewed on: 14th October 2023

Good Response

Good response was provided by Covered2go when a claim was submitted. Reviewed on: 13th October 2023

Excellent Service at a great price

I have used Covered2go for many years now, they are always competively priced, provide a range of different options, and the legal speak is not jargon. Would comfortably recommend them to anyone requiring travel insurance. Reviewed on: 13th October 2023

Great Travel Insurance Company

Both myself and my wife have a few medical issues but these are easily dealt with by the online doctor service they have. We are given a code once approved which we have to put into the computer and the insurance is approved. All very easy to use and understand. Reviewed on: 13th October 2023

A smooth experience

Refreshingly straightforward given my advanced age (85) Reviewed on: 13th October 2023

My GO To Travel Insurance Company

I have never had to make a travel insurance claim with Coverged2go, but I always use them because they have good customer service staff available to speak with by phone and they are highly rated by Which magazine. For my travel to America I need a very high level of medical cover and Coverged2go's Gold standard policy always gives me that. Reviewed on: 13th October 2023

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