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Covered2go: Travel Insurance reviews

Name: Travel Insurance
Rating: 4.85 (1401 reviews)

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4.86

Based on 1,401 reviews, last reviewed 17th Oct 2024

70% decrease in 5 star reviews

in the past 90 days

No new 1 star reviews

in the past 90 days

87%

12%

2 star

Latest highest rating:

5

My go to holiday company. Always easy to deal with,have taken out holiday insurance about 6 times,always found reasonable rates. Reviewed on: 17th October 2024

Latest lowest rating:

1

Avoid I have been robbed of my phone while on holiday. Despite paying £119 for the Platinum cover, their claims company refuses to pay because I didn't go t... Read more Reviewed on: 20th December 2023

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About this product

Are you on holiday soon and looking for a new travel insurance company? Read our Covered2go reviews to help you decide if they might fir the bill for your policy requirements. Whether single or multi-trip, specialist cover, or sports travel, read or write reviews of travel insurance on Smart Money People to help others! Your Covered2go help others make better decisions about their cover

Covered2go Travel Insurance reviews (1401)

Review of the Covered2go, Travel Insurance:

Avoid

I have been robbed of my phone while on holiday. Despite paying £119 for the Platinum cover, their claims company refuses to pay because I didn't go to the police to report the loss in 24h. It's bad enough being targeted and then robbed of your mobile, while traveling solo in a country where not many people can speak English. I had to first block access to my mobile, so I had to find a public computer first, then go to buy a new handset, by that time it was already late in the evening and the day after I had a 2-day tour I already paid for. I could have not done any better, but the company refuses to pay despite me having produced all the requested documents (minus the police report). I sent them the receipt of the purchase of the new phone: I don't go and buy a phone in Colombia at 8pm on a Sunday because I have nothing better to do. They're objective is getting a 5 star review when you purchase from them. When you need to claim, then they pass you to a third party who will do everything to avoid paying. Stay away! Reviewed on: 20th December 2023

Reply from Covered2go Good Morning, Thank you for taking the time to leave us a review. We are sorry to learn of the circumstances which occurred during your recent trip to Colombia. As an insurance broker, our responsibility is to assist customers with the purchase of the insurance policy and help with any cover queries or policy amendments/cancellations. All Claims are investigated by the Underwriters of our policies, Millstream Underwriting Limited. As we are not authorized to assist with claims, our Trust Pilot review emails are sent out shortly after you have purchased a policy to allow you to reflect on the experience you had with regards to the policy sale. As do all insurance policies, we do have Terms, Conditions and Exclusions which we do encourage all customers to read through within 14 days of purchasing the policy. We would be happy to look into this further for you with the assistance of Millstream, however, in order for us to do this please could you contact us via email: [email protected]. Best wishes, Shannon Response date: 21st December 2023

Definitely worth having this insurance

Following catching covid overseas I would like to applause Covered2go for a prompt response and positive pay out. I certainly recommend this Company. Reviewed on: 21st September 2023

Excellent

Easy renewal process, fairly competitive pricing. Thankfully not had to call on them under the policy so can't comment on that. Generally very easy and helpful to deal with though. Reviewed on: 19th September 2023

EASY!

Found you through Which magazine, and delighted by the ease of applying, reasonable cover (I'm 67) and price. I have the annual cover - but will look you up again next year! Reviewed on: 18th September 2023

Good service

I had good customer service and going through pre-existing conditions was thorough Reviewed on: 17th September 2023

Excellent company

We have used this company for several years now for our holiday travel insurance - they are very friendly and helpful and offer everything we need at a competitive price We are now both 75 and they are very good at looking after older customers Reviewed on: 16th September 2023

Good cover at a good price

I've used Covered2Go many times and always been happy with what they offer and prices. Reviewed on: 15th September 2023

Friendly and Efficient

Arranging travel insurance with Covered2go was straightforward, and their communications are friendly and clear. Their Policy also seems to be good value for money. Reviewed on: 15th September 2023

Best price around for the over 70s

Was quoted huge amounts by many companies, because of either my age and the fact that I had a stent put it as a precaution (no heart attack or stroke). CoveredToGo came on top with their price and offers. I had used them before and will use them again. Reviewed on: 15th September 2023

Best for older people

Well organised for older people with some pre-exsisting medical condition. Get to speak to a real doctor, not a robot. Reviewed on: 15th September 2023

Excellent service on line.

Very good cover for people with existing medical conditions especially for senior citizens. Reviewed on: 14th September 2023

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