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Covered2go: Travel Insurance reviews

Name: Travel Insurance
Rating: 4.85 (1401 reviews)

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4.86

Based on 1,401 reviews, last reviewed 17th Oct 2024

100% decrease in 5 star reviews

in the past 90 days

No new 1 star reviews

in the past 90 days

87%

12%

2 star

Latest highest rating:

5

My go to holiday company. Always easy to deal with,have taken out holiday insurance about 6 times,always found reasonable rates. Reviewed on: 17th October 2024

Latest lowest rating:

1

Avoid I have been robbed of my phone while on holiday. Despite paying £119 for the Platinum cover, their claims company refuses to pay because I didn't go t... Read more Reviewed on: 20th December 2023

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About this product

Are you on holiday soon and looking for a new travel insurance company? Read our Covered2go reviews to help you decide if they might fir the bill for your policy requirements. Whether single or multi-trip, specialist cover, or sports travel, read or write reviews of travel insurance on Smart Money People to help others! Your Covered2go help others make better decisions about their cover

Covered2go Travel Insurance reviews (1401)

Review of the Covered2go, Travel Insurance:

Avoid

I have been robbed of my phone while on holiday. Despite paying £119 for the Platinum cover, their claims company refuses to pay because I didn't go to the police to report the loss in 24h. It's bad enough being targeted and then robbed of your mobile, while traveling solo in a country where not many people can speak English. I had to first block access to my mobile, so I had to find a public computer first, then go to buy a new handset, by that time it was already late in the evening and the day after I had a 2-day tour I already paid for. I could have not done any better, but the company refuses to pay despite me having produced all the requested documents (minus the police report). I sent them the receipt of the purchase of the new phone: I don't go and buy a phone in Colombia at 8pm on a Sunday because I have nothing better to do. They're objective is getting a 5 star review when you purchase from them. When you need to claim, then they pass you to a third party who will do everything to avoid paying. Stay away! Reviewed on: 20th December 2023

Reply from Covered2go Good Morning, Thank you for taking the time to leave us a review. We are sorry to learn of the circumstances which occurred during your recent trip to Colombia. As an insurance broker, our responsibility is to assist customers with the purchase of the insurance policy and help with any cover queries or policy amendments/cancellations. All Claims are investigated by the Underwriters of our policies, Millstream Underwriting Limited. As we are not authorized to assist with claims, our Trust Pilot review emails are sent out shortly after you have purchased a policy to allow you to reflect on the experience you had with regards to the policy sale. As do all insurance policies, we do have Terms, Conditions and Exclusions which we do encourage all customers to read through within 14 days of purchasing the policy. We would be happy to look into this further for you with the assistance of Millstream, however, in order for us to do this please could you contact us via email: [email protected]. Best wishes, Shannon Response date: 21st December 2023

Great job

Efficient and clear process with comprehensive cover evident. Reviewed on: 13th September 2023

Good Website, easy to navigate and to fid what you want

Never had to make a claim, but all else seems OK. Reviewed on: 13th September 2023

Peace of mind

I would never ever think of going on holiday without insurance and I am happy with the cover provided by Covered2go I just hope that I never have reason to claim but that is exactly why sensible people buy holiday insurance. Reviewed on: 13th September 2023

Trust them to have your back!

Have relied on C2Go for years to advise, manage, remind of our cover and have always been looked after well Reviewed on: 13th September 2023

Great company

Luckily I have yet to make a claim but the website is clear and easy to use/understand.. I shall definitely use covered2go again. Reviewed on: 13th September 2023

Value for money

It was easy to apply even declaring health issues and great value for money. Reviewed on: 13th September 2023

Great service

Flawless cover. Never had any problems. Reviewed on: 13th September 2023

Competitive insurance pricing and 1st class service

I found Covered2go very helpful in sorting out my travel insurance needs. Prices are good too. Would definitely recommend. Reviewed on: 13th September 2023

Review

Travel insurance is excellent and good value Reviewed on: 13th September 2023

Comprehensive service either good options

I’ve always had polite, responsive service and obtained cost effective comprehensive worldwide annual holiday insurance Reviewed on: 13th September 2023

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