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Covered2go: Travel Insurance reviews

4.86
Based on 1,401 reviews, last reviewed 17th Oct 2024
70% decrease in 5 star reviews
in the past 90 days
No new 1 star reviews
in the past 90 days
See only 5 star reviews
87%
See only 4 star reviews
12%
See only 3 star reviews
0%
2 star
See only 2 star reviews
0%
See only 1 star reviews
1%

Latest highest rating:

5

My go to holiday company. Always easy to deal with,have taken out holiday insurance about 6 times,always found reasonable rates. Reviewed on: 17th October 2024
irene millward's avatar
irene millward

Latest lowest rating:

1

Avoid I have been robbed of my phone while on holiday. Despite paying £119 for the Platinum cover, their claims company refuses to pay because I didn't go t... Read more Reviewed on: 20th December 2023
Anonymous's avatar
Anonymous

About this product

Are you on holiday soon and looking for a new travel insurance company? Read our Covered2go reviews to help you decide if they might fir the bill for your policy requirements. Whether single or multi-trip, specialist cover, or sports travel, read or write reviews of travel insurance on Smart Money People to help others! Your Covered2go help others make better decisions about their cover

Covered2go Travel Insurance reviews (1401)

Review of the Covered2go, Travel Insurance:

Avoid

1
I have been robbed of my phone while on holiday. Despite paying £119 for the Platinum cover, their claims company refuses to pay because I didn't go to the police to report the loss in 24h. It's bad enough being targeted and then robbed of your mobile, while traveling solo in a country where not many people can speak English. I had to first block access to my mobile, so I had to find a public computer first, then go to buy a new handset, by that time it was already late in the evening and the day after I had a 2-day tour I already paid for. I could have not done any better, but the company refuses to pay despite me having produced all the requested documents (minus the police report). I sent them the receipt of the purchase of the new phone: I don't go and buy a phone in Colombia at 8pm on a Sunday because I have nothing better to do. They're objective is getting a 5 star review when you purchase from them. When you need to claim, then they pass you to a third party who will do everything to avoid paying. Stay away! Reviewed on: 20th December 2023
Reply from Covered2go Good Morning, Thank you for taking the time to leave us a review. We are sorry to learn of the circumstances which occurred during your recent trip to Colombia. As an insurance broker, our responsibility is to assist customers with the purchase of the insurance policy and help with any cover queries or policy amendments/cancellations. All Claims are investigated by the Underwriters of our policies, Millstream Underwriting Limited. As we are not authorized to assist with claims, our Trust Pilot review emails are sent out shortly after you have purchased a policy to allow you to reflect on the experience you had with regards to the policy sale. As do all insurance policies, we do have Terms, Conditions and Exclusions which we do encourage all customers to read through within 14 days of purchasing the policy. We would be happy to look into this further for you with the assistance of Millstream, however, in order for us to do this please could you contact us via email: [email protected]. Best wishes, Shannon Response date: 21st December 2023
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Covered2go

Taking out Insurance

5
I was able to get a quotation on line at a competitive rate, and book the insurance. Found the online process easy. Reviewed on: 12th September 2024

Pensioner,s view.

4
Even though I am now over 80 Yearsof age Cover to Go are still ready and willling to issue holiday insurance. The cost has gone up a bit which is understandable, given my age. But i would not be without C to G,s insurance. Thank you C to G. Reviewed on: 11th September 2024

Value for money and great customer services are just...

5
Value for money and great customer services are just what I need from an insurance company & Covered2go provides that for me. Well done!! Reviewed on: 11th September 2024

We took out yearly insurance only thing I don’t like...

4
We took out yearly insurance only thing I don’t like is you have to do medical insurance separately Reviewed on: 11th September 2024

Simple and easy to understand

5
The information shown was simple and easy to understand which was helpful for me to quickly decide on the best policy for me. Reviewed on: 11th September 2024

Covered2Go: my go to insurer

5
Covered2Go are my go to annual travel insurance provider. I choose them for the quality of the cover they offer at a good price Reviewed on: 11th September 2024

Nearly an issue

4
Only one issue when we might have had to cancel a booking owing to death in family. Answer was not forthcoming so left us in difficult situation. As it was we didn't have to cancel but leaves a question mark over insurance. Reviewed on: 11th September 2024

Claim settled quickly and hassle-free

5
A claim for a lost week in a hotel when the aircraft was unable to land at our holiday destination was settled in full without any hassle and in less than 2 weeks. Reviewed on: 11th September 2024

Good value and customer service were helpful when I...

5
Good value and customer service were helpful when I needed to change the policy start date. Reviewed on: 11th September 2024

Great value travel insurance

4
Quick at getting back to you and good value for older people Reviewed on: 11th September 2024