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Covered2go: Travel Insurance reviews

4.86
Based on 1,401 reviews, last reviewed 17th Oct 2024
70% decrease in 5 star reviews
in the past 90 days
No new 1 star reviews
in the past 90 days
See only 5 star reviews
87%
See only 4 star reviews
12%
See only 3 star reviews
0%
2 star
See only 2 star reviews
0%
See only 1 star reviews
1%

Latest highest rating:

5

My go to holiday company. Always easy to deal with,have taken out holiday insurance about 6 times,always found reasonable rates. Reviewed on: 17th October 2024
irene millward's avatar
irene millward

Latest lowest rating:

1

Avoid I have been robbed of my phone while on holiday. Despite paying £119 for the Platinum cover, their claims company refuses to pay because I didn't go t... Read more Reviewed on: 20th December 2023
Anonymous's avatar
Anonymous

About this product

Are you on holiday soon and looking for a new travel insurance company? Read our Covered2go reviews to help you decide if they might fir the bill for your policy requirements. Whether single or multi-trip, specialist cover, or sports travel, read or write reviews of travel insurance on Smart Money People to help others! Your Covered2go help others make better decisions about their cover

Covered2go Travel Insurance reviews (1401)

Review of the Covered2go, Travel Insurance:

Avoid

1
I have been robbed of my phone while on holiday. Despite paying £119 for the Platinum cover, their claims company refuses to pay because I didn't go to the police to report the loss in 24h. It's bad enough being targeted and then robbed of your mobile, while traveling solo in a country where not many people can speak English. I had to first block access to my mobile, so I had to find a public computer first, then go to buy a new handset, by that time it was already late in the evening and the day after I had a 2-day tour I already paid for. I could have not done any better, but the company refuses to pay despite me having produced all the requested documents (minus the police report). I sent them the receipt of the purchase of the new phone: I don't go and buy a phone in Colombia at 8pm on a Sunday because I have nothing better to do. They're objective is getting a 5 star review when you purchase from them. When you need to claim, then they pass you to a third party who will do everything to avoid paying. Stay away! Reviewed on: 20th December 2023
Reply from Covered2go Good Morning, Thank you for taking the time to leave us a review. We are sorry to learn of the circumstances which occurred during your recent trip to Colombia. As an insurance broker, our responsibility is to assist customers with the purchase of the insurance policy and help with any cover queries or policy amendments/cancellations. All Claims are investigated by the Underwriters of our policies, Millstream Underwriting Limited. As we are not authorized to assist with claims, our Trust Pilot review emails are sent out shortly after you have purchased a policy to allow you to reflect on the experience you had with regards to the policy sale. As do all insurance policies, we do have Terms, Conditions and Exclusions which we do encourage all customers to read through within 14 days of purchasing the policy. We would be happy to look into this further for you with the assistance of Millstream, however, in order for us to do this please could you contact us via email: [email protected]. Best wishes, Shannon Response date: 21st December 2023
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Covered2go

Great Experience - highly recommended.

5
Great Experience - highly recommended. Reviewed on: 11th September 2024

Good travel insurance

5
Always easy to take out the insurance Reviewed on: 11th September 2024

Mugged and thieved

5
Excellent help last time when I was mugged and had money stolen. I asked for three quotes for my next trip; theirs was the best, providing all the cover I need and with clear English in the contract. Reviewed on: 11th September 2024

Easy to arrange online good instructions and informa...

5
Easy to arrange online good instructions and information about the policies Reviewed on: 11th September 2024

Excellent service

5
Easy to get a quote. Cover clearly set out. Claiming and advice quickly available and settled promptly. Reviewed on: 11th September 2024

The website is easy to use and understand pricing wi...

5
The website is easy to use and understand pricing with options available. Reviewed on: 11th September 2024

Easy and good value especially for those with any me...

5
Easy and good value especially for those with any medical issues Reviewed on: 11th September 2024

Todays we have not needed to make a claim on our ins...

5
Todays we have not needed to make a claim on our insurance, so cannot comment on this aspect. In ever other aspect the support has been excellent over the last five years. Reviewed on: 11th September 2024

Always friendly helpful and professional and answer...

5
Always friendly helpful and professional and answer all my questions. Quick service too! Very helpful with medical queries. Reviewed on: 11th September 2024

Been with them for a few years no.

5
Been with them for a few years no.No complaints. Reviewed on: 11th September 2024