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Covered2go: Travel Insurance reviews

Name: Travel Insurance
Rating: 4.85 (1401 reviews)

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4.86

Based on 1,401 reviews, last reviewed 17th Oct 2024

70% decrease in 5 star reviews

in the past 90 days

No new 1 star reviews

in the past 90 days

87%

12%

2 star

Latest highest rating:

5

My go to holiday company. Always easy to deal with,have taken out holiday insurance about 6 times,always found reasonable rates. Reviewed on: 17th October 2024

Latest lowest rating:

1

Avoid I have been robbed of my phone while on holiday. Despite paying £119 for the Platinum cover, their claims company refuses to pay because I didn't go t... Read more Reviewed on: 20th December 2023

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About this product

Are you on holiday soon and looking for a new travel insurance company? Read our Covered2go reviews to help you decide if they might fir the bill for your policy requirements. Whether single or multi-trip, specialist cover, or sports travel, read or write reviews of travel insurance on Smart Money People to help others! Your Covered2go help others make better decisions about their cover

Covered2go Travel Insurance reviews (1401)

Review of the Covered2go, Travel Insurance:

Avoid

I have been robbed of my phone while on holiday. Despite paying £119 for the Platinum cover, their claims company refuses to pay because I didn't go to the police to report the loss in 24h. It's bad enough being targeted and then robbed of your mobile, while traveling solo in a country where not many people can speak English. I had to first block access to my mobile, so I had to find a public computer first, then go to buy a new handset, by that time it was already late in the evening and the day after I had a 2-day tour I already paid for. I could have not done any better, but the company refuses to pay despite me having produced all the requested documents (minus the police report). I sent them the receipt of the purchase of the new phone: I don't go and buy a phone in Colombia at 8pm on a Sunday because I have nothing better to do. They're objective is getting a 5 star review when you purchase from them. When you need to claim, then they pass you to a third party who will do everything to avoid paying. Stay away! Reviewed on: 20th December 2023

Reply from Covered2go Good Morning, Thank you for taking the time to leave us a review. We are sorry to learn of the circumstances which occurred during your recent trip to Colombia. As an insurance broker, our responsibility is to assist customers with the purchase of the insurance policy and help with any cover queries or policy amendments/cancellations. All Claims are investigated by the Underwriters of our policies, Millstream Underwriting Limited. As we are not authorized to assist with claims, our Trust Pilot review emails are sent out shortly after you have purchased a policy to allow you to reflect on the experience you had with regards to the policy sale. As do all insurance policies, we do have Terms, Conditions and Exclusions which we do encourage all customers to read through within 14 days of purchasing the policy. We would be happy to look into this further for you with the assistance of Millstream, however, in order for us to do this please could you contact us via email: [email protected]. Best wishes, Shannon Response date: 21st December 2023

Always had a good experience with them

Always had a good experience with them Reviewed on: 11th September 2024

Very helpful

Very helpful, easy to deal with. No problems. Reviewed on: 11th September 2024

Very helpful professional company, I've been using f...

Very helpful professional company, I've been using for many years. Reviewed on: 11th September 2024

Hassle free

A Hassle free caring service. Better than the rest. Reviewed on: 27th August 2024

No fuss, no arguments.

No fuss, no arguments. Deal with you promptly and you know you are covered. Reviewed on: 26th August 2024

Easy process online re quote / medical screening..

Easy process online re quote / medical assist... although it is a shame there is no possibility in liaising with Customer service at a weekend - as travel still occurs during this time... Reviewed on: 24th August 2024

Peace of Mind

Pleased to be able to speak to someone when needed rather than have to impersonal chat. Reviewed on: 24th August 2024

Reliable and not outrageously expensive

We have used CTG for the past 8 years for multiple trips to many different overseas locations. Have not had to make any claims so cannot comment on their claims handling capabilities. Reviewed on: 24th August 2024

Generally good cover at competitive prices

Generally very easy website to navigate with good cover and competitive prices plus cover for existing medical conditions. Linking general cover with medical cover is however confusing and fiddly. Reviewed on: 23rd August 2024

Service and value

Very happy with the service and value Reviewed on: 23rd August 2024

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