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Debenhams: Travel Money reviews

Name: Travel Money
Rating: 3.29 (7 reviews)

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3.29

Based on 7 reviews, last reviewed 5th Sep 2019

No new 5 star reviews

in the past 90 days

No new 1 star reviews

in the past 90 days

28%

29%

14%

2 star

29%

Latest highest rating:

4

Faith restored after they sorted out a mistake After getting some eastern European money for a trip my daughter was going on, she discovered that she had been given the wrong currency! By this time... Read more Reviewed on: 28th June 2019

Latest lowest rating:

1

Very small denomination notes supplied and staff and customer support unhelpful Went to collect 4000 Croatian Kuna, ordered online, from local Bedford store. It was given to me in 60 x 50 Kuna notes (1 x 50 Kuna note = £6.25) and ... Read more Reviewed on: 5th September 2019

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About the Travel Money

One of the UK's largest department store chains, Debenhams also offers a wide range of own-branded insurance products including Debenahms Travel Money. Debenhams Travel Money is currently available in 77 stores...making it convenient for picking up those last minute euros! You can write your own Debenhams Travel Money reviews at Smart Money People to help other people find out what life as a Debenhams customer is really like.

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Debenhams Travel Money reviews (7)

Very small denomination notes supplied and staff and customer support unhelpful

Went to collect 4000 Croatian Kuna, ordered online, from local Bedford store. It was given to me in 60 x 50 Kuna notes (1 x 50 Kuna note = £6.25) and 100! x 10 Kuna notes (1 x 10 Kuna note = £1.25). This wedge of notes was over an inch thick, not handy at all to fit into your wallets. This is no better than ordering Euros and being given 80 x1 Euro coins! I tried querying this with the guy at Debenhams but it was a ‘computer says no’ and was completely unhelpful. On returning home I phoned the Debenhams help line (should have just banged my head against the wall instead) and informed that’s just the way it is, but I could take it back and they would change it back to pounds. Obviously they would generously charge me for this! Shall not bother with Debenhams again, most unhelpful. Reviewed on: 5th September 2019

Offers

If you exchange your money, they will give you vouchers or gift cards. Then you can this to make purchases in store. Reviewed on: 27th July 2019

Faith restored after they sorted out a mistake

After getting some eastern European money for a trip my daughter was going on, she discovered that she had been given the wrong currency! By this time she had landed and was hoping to begin enjoying her holiday! I was extremely cross and made a trip to the store in question the very next morning, a round trip of 130 miles. I am so happy to report that the bureau has secure systems in place and I had not even finished my opening sentence when the cashiers knew who I was and the process is in motion to sort everything out. Sure, the mistake should not have happened, but human error is a fact of life, and as long as things can be sorted and people admit their errors, I am happy. There are more important things in life to get anxious about! Reviewed on: 28th June 2019

NEVER AGAIN

NEVER AGAIN! Ordered £500 worth of Euros online - got a confirmation email and money was taken straight away. Went in to collect my money the next day and was told they'd run out of Euro and shouldn't have taken my money. 19 days and many frantic phonecalls later I finally got my refund - a far cry from the "10 working days" I was promised when they shouldn't have taken my money in the first place!! Down £1000 and I had to go somewhere else to get my Euro for my holiday - would never use them again and I'd urge anyone else against it too. Reviewed on: 20th March 2019

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