Debenhams Travel Money Reviews

  Ratings based on 7 reviews       Last review 1 year ago    

One of the UK's largest department store chains, Debenhams also offers a wide range of own-branded insurance products including Debenahms Travel Money. Debenhams Travel Money is currently available in 77 stores...making it convenient for picking up...

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One of the UK's largest department store chains, Debenhams also offers a wide range of own-branded insurance products including Debenahms Travel Money. Debenhams Travel Money is currently available in 77 stores...making it convenient for picking up those last minute euros! You can write your own Debenhams Travel Money reviews at Smart Money People to help other people find out what life as a Debenhams customer is really like.

Overall Rating

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Debenhams Review Insight

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Fees & Charges

80% of feedback is Process related

Customer profile

Top Age Profile: 25-34

Top Channel Preference: Phone

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Your Travel Money Reviews

7 reviews

Review Debenhams's Travel Money now

Very small denomination notes supplied and staff and customer support unhelpful

Went to collect 4000 Croatian Kuna, ordered online, from local Bedford store. It was given to me in 60 x 50 Kuna notes (1 x 50 Kuna note = £6.25) and 100! x 10 Kuna notes (1 x 10 Kuna note = £1.25). This wedge of notes was over an inch thick, not h... Read more

Went to collect 4000 Croatian Kuna, ordered online, from local Bedford store. It was given to me in 60 x 50 Kuna notes (1 x 50 Kuna note = £6.25) and 100! x 10 Kuna notes (1 x 10 Kuna note = £1.25). This wedge of notes was over an inch thick, not handy at all to fit into your wallets. This is no better than ordering Euros and being given 80 x1 Euro coins! I tried querying this with the guy at Debenhams but it was a ‘computer says no’ and was completely unhelpful. On returning home I phoned the Debenhams help line (should have just banged my head against the wall instead) and informed that’s just the way it is, but I could take it back and they would change it back to pounds. Obviously they would generously charge me for this! Shall not bother with Debenhams again, most unhelpful.

Reviewed on 5th September 2019
Derick Wheelhouse's avatar
Derick Wheelhouse

Offers

If you exchange your money, they will give you vouchers or gift cards. Then you can this to make purchases in store.

Reviewed on 27th July 2019
Vaishali Arora's avatar
Vaishali Arora

Faith restored after they sorted out a mistake

After getting some eastern European money for a trip my daughter was going on, she discovered that she had been given the wrong currency! By this time she had landed and was hoping to begin enjoying her holiday! I was extremely cross and made a trip... Read more

After getting some eastern European money for a trip my daughter was going on, she discovered that she had been given the wrong currency! By this time she had landed and was hoping to begin enjoying her holiday! I was extremely cross and made a trip to the store in question the very next morning, a round trip of 130 miles. I am so happy to report that the bureau has secure systems in place and I had not even finished my opening sentence when the cashiers knew who I was and the process is in motion to sort everything out. Sure, the mistake should not have happened, but human error is a fact of life, and as long as things can be sorted and people admit their errors, I am happy. There are more important things in life to get anxious about!

Reviewed on 28th June 2019
Anne H's avatar
Anne H

NEVER AGAIN

NEVER... Read more

NEVER AGAIN!

Ordered £500 worth of Euros online - got a confirmation email and money was taken straight away. Went in to collect my money the next day and was told they'd run out of Euro and shouldn't have taken my money. 19 days and many frantic phonecalls later I finally got my refund - a far cry from the "10 working days" I was promised when they shouldn't have taken my money in the first place!!

Down £1000 and I had to go somewhere else to get my Euro for my holiday - would never use them again and I'd urge anyone else against it too.

Reviewed on 20th March 2019
Aisling Murphy's avatar
Aisling Murphy

This is a large company and they are very nice with the workers

I worked there and it's very cool

Reviewed on 24th November 2018
Clamparu Alexandru's avatar
Clamparu Alexandru

Brilliant rates!

When planning a trip to Amsterdam at the beginning of the year, Debenhams had the best rate after carrying out research at several vendors. Friendly and professional service too!

Reviewed on 30th September 2017
Jenni Lamb's avatar
Jenni Lamb

Does what it says on the tin

I bought Euros from Debenhams for as they were offering the best rate on the high street. They also give a £5 off a £20 spend in store which even though I didn't use it was a nice bonus. The girl who served me was really friendly, however it took a g... Read more

I bought Euros from Debenhams for as they were offering the best rate on the high street. They also give a £5 off a £20 spend in store which even though I didn't use it was a nice bonus. The girl who served me was really friendly, however it took a good ten minutes to be seen which was annoying.

Reviewed on 26th September 2016
Jeff's avatar
Jeff