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Diamond Insurance: Car Insurance reviews

Name: Car Insurance
Rating: 4.01 (106 reviews)

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3.93

Based on 106 reviews, last reviewed 23rd Aug 2024

100% decrease in 5 star reviews

in the past 90 days

No new 1 star reviews

in the past 90 days

50%

27%

11%

Latest highest rating:

5

Wouldn’t change for the world I have been with Diamond for multiple years and wouldn’t change unless something went drastically wrong, constantly helpful, great value for money and... Read more Reviewed on: 23rd August 2024

Latest lowest rating:

1

Car Insurance I've been with this insurance company for nine years. Nine years without an accident, it was time for another renewal of the insurance policy. The sud... Read more Reviewed on: 12th June 2023

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About this product

At Smart Money People, we collect Diamond car insurance reviews from genuine customers to give you some insight into what you can expect as a Diamond policyholder.

Diamond was founded in 1997, specialising in car insurance policies for new female drivers, offering handbag cover and child car seat cover included within its standard policies. Today, Diamond also provides insurance to male drivers, as well as offering a range of insurance products to cover home, travel and landlords.

If handbag cover up to £300 included in Diamond’s standard policies has caught your eye, check out the Diamond car insurance reviews to see what genuine customers have to say about their policies. Perhaps handbag cover isn’t a priority for you, but a low-cost premium is? Or perhaps you want the option of adding legal cover or courtesy car cover to your policy? Whatever your needs, check out Smart Money People’s reviews to make an informed decision about your next provider.

Have you had a car insurance policy with Diamond? Leave an honest review today so we can help people like you make better decisions. Why did you choose to be insured with Diamond, and were you satisfied throughout the term of your policy? Have any issues arisen? Have you had any experience with the customer service team? Whether good or bad, share your experience with other drivers today by leaving a Diamond car insurance review on Smart Money People.

Diamond Insurance Car Insurance reviews (106)

Review of the Diamond Insurance, Car Insurance:

Really friendly

Really friendly advisors every time I've contacted them. Website is very user friendly and it's easy to chat online. Reviewed on: 16th August 2022

Don't fight your corner

Had a non fault accident with the 3rd party claiming I was at fault. All the evidence (especially the damage to both cars and the fact that 3rd party admitted to being in the wrong lane) pointed at it not being my fault. Diamond didn't argue my case and it ended up 50/50. Will not use again. Reviewed on: 20th July 2017

Expensive and disloyal to returning customers with unjustified price increases

They clearly do not care about retaining customers. When it can to renewal quote they wanted to charge me almost 3x more than the year before no reason. No claims where main on the policy and no circumstances changed they where just being greedy when i called to cancel they tried to talk me into stay but could not match any where near the low quotes I was getting from every other company accept them! Reviewed on: 19th July 2017

Diamond have been a Diamond

I have been with Diamond on and off since I started driving 10 years ago. Unfortunately I've had 2 accidents, none of which were my fault and Diamond dealt with everything fantastically. I could not recommend highly enough. The only reason I've left previously is due to their renewal price being more than other competitors. Reviewed on: 18th July 2017

One years no claims in 10 months is great for a first time driver

I went with Diamond for my first car insurance as they were reasonably priced and offered a years no claims for 10 months of driving. Hopefully I'll never have to use it but I read reviews that said they were great in the event of an accident. Easy set-up and was covered within four hours. Reviewed on: 18th July 2017

Poor customer service

I had a problem with one payment and they told me thet would cancel my policy or pay the remainder, well I told them I couldn't afford a lump sum so was told I could just not pay, the policy would lapse and that would be it. Only after a few months they then asked me for another payment due to the lapsed policy, so I was outright lied to. They are still hounding me for payment, not good for a new mum who is very tired anyway. Reviewed on: 16th July 2017

Mediocre service

The service at Diamond us not brilliant. It takes ages to get through to the correct person. Reviewed on: 7th July 2017

Diamond Car Insurance

Diamond car insurance beat my previous insurer by £60 a month! This was a massive saving for us. I have used Diamond several times in the 6 years I have been driving and I have never experienced a problem. Reviewed on: 7th July 2017

Very helpful

I suffer panic attacks and when I crashed my car I was so scared to phone up the insurance, but I did and they were very reassuring and I wouldn't worrry about doing it again. Everything was straight forward. The claim was sorted quickly and no hassle at all. Courtesy car was great, claim was paid quickly (it was a write off) Reviewed on: 4th July 2017

Great ongoing service

I have been using this company for some time for my car insurance. I have always received great customer service. Reviewed on: 22nd June 2017

Good

Always cheaper than other car insurance providers. Reviewed on: 9th June 2017

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