Having recently and very suddenly lost my husband I was able to pay this particular second mortgage off - not our first mortgage and money... Having recently and very suddenly lost my husband I was able to pay this particular second mortgage off - not our first mortgage and money is very tight. They insisted on charging me an early repayment charge of nearly 3k on top of what I owed them leaving me unable to pay another debt. I complained they wouldn’t budge and claimed it is in their terms but nowhere in any terms does it outline you have to pay upon the death of one of the account holders. Legally I have no idea where I start but I have made a referral to the ombudsman. Either way though avoid this company majority of mortgage lenders would have wavered the fees. My first charge mortgage even put me on a better rate and wavered the fees. Kindness goes a really long way and there are lenders out there better kinder and fairer than this shower of rubbish. Read more Read less

Had a snotty letter from this tin pot organisation threatening me with a field agent visit for £9.25 arrears......yes I said £9.25...not £925.....or £9250...........£9.25...which I... Had a snotty letter from this tin pot organisation threatening me with a field agent visit for £9.25 arrears......yes I said £9.25...not £925.....or £9250...........£9.25...which I have no idea how they have calculated this because the payment is £219 per month and I always pay £220 so should be makbe a couple of quid in credit! It stated that a field agent would be attending my property if I did not phone them with in 2 working days of the date of the letter. News flash, Equifinance, 1st class post in this country does not mean next day any more, a testimant to this is the fact your letter arrived on the morning of 21st of September and the date of the letter is the 18th.....that's my first issue. The second issue is that the purpose of the 'field agent vist' is to agree an affordable payment plan............for £9.25, new income and expenditiure details and an affordability check ..........for £9.25! What will I be charged for this utterly ridiculous 'field agent vist' between £75 and £125!!!! Not happening Equifinance if you dare send anyone to my property for an arrears amount of less than £10 I will be making a formal complaint to the Financial ombudsman service! You are not allowed to use bullish scare tactics like this. Can I suggest that rather than you sending what is clearly a generic letter which appears to have not even been reviewed by an actual person, (I say that and I really hope that's the case because the postage, paper, ink and envelope will probably have cost more that the actual 'arrears') you use your common sense and either capitalise or leave on the account! You are an absolute joke, no other mortgage company would even bother writing for that pathetic amount......which again I have no idea how you have calculated it because I always pay 'pence' over! I have now paid £25 so should be £15.75 in credit!!! Please make sure this is checked by a real live person because as I have stated above if you waste my time with a field agent visit and try to make me pay a comparatively stupendous amounf of money for an unecessay visit, a full complaint will be made! We are putting our house up for sale within the next month and are currently in the process of getting the mortgage sorted for the purchase of a new house and I have to say I will never have dealings with an absolutely ridiculous company such as yours ever again! Utterly ridiculous! Read more Read less