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Etika: Buy Now Pay Later reviews

Name: Buy Now Pay Later
Rating: 4.79 (666 reviews)

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4.78

Based on 666 reviews, last reviewed 10th Aug 2023

No new 5 star reviews

in the past 90 days

No new 1 star reviews

in the past 90 days

82%

15%

Latest highest rating:

5

Polite, Helpful, too easy to pay my boat insurance by the month! They give me a friendly reminder email each month before direct debit occurs, politely enquire if direct debit fails, treat me as a customer, like a v... Read more Reviewed on: 10th August 2023

Latest lowest rating:

1

Avoid - poor and lacking service! AfforditNOW financed a course for a provider that went bust - AfforditNOW's response has been dreadful. I signed up to a course and was moving alon... Read more Reviewed on: 27th November 2019

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About this product

Etika Buy Now Pay Later reviews (666)

Review of the Etika, Buy Now Pay Later:

Avoid - poor and lacking service!

AfforditNOW financed a course for a provider that went bust - AfforditNOW's response has been dreadful. I signed up to a course and was moving along. As it happens the learning provider went into administration. On the day it happened, I informed the AfforditNOW and was told they would be investigating and they would get back to me soon. At that point the customer service staff appear to be unaware of what had happened. In the two weeks that have passed since then: 1) They have provided confusing/conflicting information. 2) I have had to chase them several times because but all their staff are giving me is the same as day one 'we are investigating and we would get back to you soon'. 3) Have not received a resolution. 4) Received a very poor customer service. When asking for my query to be escalated they refused to transfer me to a manager. They told a manager called 'Clair' would be calling me, instead I had an ACTING team leader name Gina call and provide no meaningful information at all. In summary her message was: we are gathering more information (won't say what information or from whom) and we don't know when this will be resolved. This is absolutely poor, I have always made my payments and kept up to date. I would expect much better. In summary if you can find another company please do so and avoid yourself the hassle. Reviewed on: 27th November 2019

It was a quick and easy payment plan

It was easy to set up and the online account management made it easier to manage the. All-in-all, everything I would expect. Reviewed on: 14th June 2019

Good experience

Easy and reliable to use afford it Reviewed on: 13th June 2019

Straightforward & simple finance.

The arrangement & application process for finance with Afford It Now couldn't have been easier & clearer. Once applied, the finance was authorised quickly & smoothly. Recommend. Reviewed on: 12th June 2019

Great customer service

I contacted Afford It Now team once and they were very prompt in replying. They answered my query in a very professional manner. On a second occasion they contacted me to advise they made a mistake but they corrected it straight away. I was impressed by them being so proactive and courteous. I highly recommend Afford It Now. Reviewed on: 11th June 2019

10

They offer excellent customer service. Reviewed on: 11th June 2019

Easy to access

The ease of getting assessed is phenomenal Reviewed on: 11th June 2019

Will definitely recommend this company

Quick and easy to apply. Quick to answer queries via telephone. Staff are approachable and friendly Reviewed on: 10th June 2019

Does what it says on the tin

As the title, they were quick and efficient to get the job done and that's about it. Don't really hear from them so assuming they are getting my payments Reviewed on: 10th June 2019

Private registration

Very easy process to complete all documentation and legalities for new reg Reviewed on: 10th June 2019

Brilliant

I have had a a few short term loans with this company through my vitality plan and they are really good at keeping you up to date with where you are up to and any issues that may have occurred Reviewed on: 10th June 2019

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